CrispLiveChatCrisp vs LiveChat

Crisp vs LiveChat: entry plans at $45 and $19

A customer messaging platform against a live chat software: Crisp is $190 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Crisp if you need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone. Pick LiveChat if website chat is the channel and you want the most refined console and widget available. For five people, Crisp is $190 a month cheaper than LiveChat ($55 a month on Crisp against $245 on LiveChat), before AI. Sellio Mini, at $45 for the workspace, is $10 under Crisp. Crisp and LiveChat both include website chat in the price; only Crisp has email, WhatsApp, Instagram and Telegram. Between them Crisp and LiveChat cover every channel Sellio ships. Below, a third option for a team of two to ten that wants what Crisp and LiveChat sell here at one price.

At a glanceCrispCrispLiveChatLiveChat
Built aroundOne inbox, many channels · priced per workspaceThe chat console · help desk and chatbot sold separately
Entry plan$45/mo · Mini: 4 seats$19/agent/mo · Starter: 60-day history
Chat in the price$45/mo · chat on every plan, Free included$49/agent/mo · Team
AI agentAI credit included · $5 on Mini, $25 on EssentialsChatBot from $52/mo · a separate product
Copilot for agentsIncluded · AI drafts and summariesIncluded · Text Intelligence
Free planYes · 2 seats, 100 profilesNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    CrispCrisp

    As a conversation in one inbox, whatever the channel; there is no ticket object, only states and assignment. LiveChat has no ticket queue either.

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Crisp has no ticket queue either.

  2. 02

    What the seat buys

    CrispCrisp

    $45 buys the workspace with four seats; a fifth seat is $10, and Essentials at $95 includes ten. $55 for five people, against $245 on LiveChat.

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $55 on Crisp.

  3. 03

    How the AI is billed

    CrispCrisp

    An AI credit is included in each paid plan ($5, $25, $75) and metered per message; top-ups after that. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Crisp folds AI (AI credit included) into the plan instead.

  4. 04

    Channels in the price

    CrispCrisp

    Chat, email, WhatsApp, Instagram, Telegram, Messenger, SMS, X, Viber, Line and phone on the paid plans. email, WhatsApp, Instagram and Telegram are here and not on LiveChat.

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Crisp adds email, WhatsApp, Instagram and Telegram, which LiveChat lacks.

  5. 05

    Beyond the inbox

    CrispCrisp

    Campaigns, a knowledge base, co-browsing, a status page and mobile apps. LiveChat is a live chat software instead.

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Crisp is a customer messaging platform instead.

  6. 06

    Time to the first reply

    CrispCrisp

    An afternoon: paste the script, connect the channels, invite the team. LiveChat is an hour.

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Crisp is an afternoon.

Sources: Crisp pricing · LiveChat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Crisp inbox: the conversation list with channel badges and the visitor profile
CrispCrisp. The Crisp inbox: the conversation list with channel badges and the visitor profile
The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details

Pricing references: Crisp pricing page (recorded 2026-09-06); LiveChat pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

Crisp, LiveChat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureCrispCrispLiveChatLiveChatSellio

Pricing

Pricing model
Per workspace, seats included per plan.
Per agent; ChatBot is a separate product.
Per workspace; seats and channels are plan limits
Free plan
2 seats, 100 profiles.
14-day trial.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
The core product.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Via marketplace integration.
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Via marketplace integration.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes.
Via marketplace integration.
From Mini: Instagram DMs beside web chat
Telegram
Yes.
Not listed.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack integration.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI agent on Plus; MagicReply on lower plans.
ChatBot, a separate subscription.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Included credits, same amounts as Sellio.
From $52/mo for ChatBot; copilot included.
Metered from an included credit, with caps you set
AI hands off to a person
Yes.
ChatBot transfers to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with status; no ticket object.
HelpDesk is a separate product.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Bot builder.
Routing rules; flows live in ChatBot.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Essentials and up.
Reports and ratings.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop and mobile apps.
Mac and Windows apps.
Native Windows and macOS apps

Which one, for whom

Pick Crisp if

  • You need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone.
  • You want co-browsing, campaigns and a status page in the same subscription.
  • Five people cost $190 a month less than on LiveChat ($55 against $245), before AI.
  • You need email, WhatsApp, Instagram and Telegram in the price, which LiveChat does not include outright.

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Time to the first reply is an hour here and an afternoon on Crisp.
  • Its pricing model suits you better than Crisp's: per agent per month; yearly and monthly rates. No free plan.

The third option: Sellio

  • You are two to ten people on Crisp or LiveChat who answer chat, messaging and email, and want to compare workspace pricing with $55 a month on Crisp against $245 on LiveChat for five people.
  • You want the AI bill known before the month starts: Crisp folds AI (AI credit included) into the plan, LiveChat meters AI (ChatBot from $52/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need tickets raised from a chat, which neither Crisp nor LiveChat includes.

What two, five and ten people pay

Crisp: $55 a month for five ($45 for 4 seats + $10 for the fifth); it does not print a per-seat rate to extend to two or ten. LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $10 less than Crisp and $200 less than LiveChat for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

Crisp is a customer messaging platform built around one inbox, many channels; LiveChat is a live chat software built around the chat console. Only Crisp has a free plan (2 seats, 100 profiles); LiveChat offers 14 days, no card. Crisp and LiveChat both include website chat in the price; only Crisp has email, WhatsApp, Instagram and Telegram. Between them Crisp and LiveChat cover every channel Sellio ships. Crisp folds AI (AI credit included) into the plan; LiveChat meters AI (ChatBot from $52/mo) above the seats. Neither Crisp nor LiveChat has a ticket queue, and both ship desktop apps. Crisp is an afternoon; LiveChat is an hour.

What each price leaves out

Crisp: AI credits included: $5 on Mini, $25 on Essentials, $75 on Plus. LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Beside Crisp's AI credit included and LiveChat's ChatBot from $52/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    CrispCrispSee vendorNot quoted
    LiveChatLiveChatAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    CrispCrisp · 14 days, no card
    LiveChatLiveChat · 14 days, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Crisp vs LiveChat: the questions people ask

Crisp is a customer messaging platform built around one inbox, many channels; LiveChat is a live chat software built around the chat console. Neither Crisp nor LiveChat has a ticket queue, and both ship desktop apps.

  • Entry plan: Crisp $45/mo (Mini: 4 seats); LiveChat $19/agent/mo (Starter: 60-day history).
  • Chat in the price: Crisp $45/mo (chat on every plan, Free included); LiveChat $49/agent/mo (Team).
  • Sellio's inbox: all five channels on every paid plan, where Crisp and LiveChat each include only some.

The shared inbox page puts Sellio beside Crisp and LiveChat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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