tawk.toHappyFoxtawk.to vs HappyFox

tawk.to vs HappyFox: $58 or $120 for five people

A free live chat against a help desk: tawk.to is $62 a month cheaper for five people. What decides between tawk.to and HappyFox, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, tawk.to is $62 a month cheaper than HappyFox ($58 or more a month on tawk.to against $120 on HappyFox), before AI. Sellio Mini is $45, $13 under tawk.to. tawk.to and HappyFox share no channel in the base price; only tawk.to has website chat; only HappyFox has email. Neither tawk.to nor HappyFox includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between tawk.to and HappyFox for chat and tickets at one price has a third option below.

At a glancetawk.totawk.toHappyFoxHappyFox
Built aroundFree chat for unlimited agents · paid add-ons per featureTickets · chat and chatbot sold separately
Entry plan$0 · unlimited agents$24/agent/mo · Help Desk, yearly
Chat in the price$0 · $29/mo to remove brandingSeparate product · HappyFox Chat
AI agentAI Assist from $29/mo · small free tier$0.33 per resolution · the Chatbot product
Copilot for agentsIn AI Assist$14/agent/mo · HappyFox AI
Free planYes · the core product is freeNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. HappyFox raises a ticket where tawk.to keeps a conversation.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. tawk.to has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. HappyFox meters AI ($0.33 per resolution) above the seats as well.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. website chat is here and not on HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. email is here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. HappyFox is a help desk instead.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. tawk.to is minutes.

Sources: tawk.to pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

Pricing references: tawk.to pricing page (recorded 2026-09-06); HappyFox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toHappyFoxHappyFoxSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $62 a month less than on HappyFox ($58 against $120), before AI.
  • You need website chat in the price, which HappyFox does not include outright.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • You need email in the price, which tawk.to does not include outright.
  • You need a ticket queue, which tawk.to does not have.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $58 or more a month on tawk.to against $120 on HappyFox for five people, including each product's limits.
  • The AI invoice should be known in advance: tawk.to meters AI (AI Assist from $29/mo) above the seats and HappyFox meters AI ($0.33 per resolution) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and WhatsApp in the base price, which neither tawk.to nor HappyFox includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $145 under HappyFox.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; HappyFox is a help desk built around tickets. Only tawk.to has a free plan (the core product is free); HappyFox offers a 14-day trial, no card. tawk.to and HappyFox share no channel in the base price; only tawk.to has website chat; only HappyFox has email. Neither tawk.to nor HappyFox includes WhatsApp, Instagram and Telegram outright. tawk.to (AI Assist from $29/mo) and HappyFox ($0.33 per resolution) both meter AI above the seats. HappyFox has tickets and tawk.to does not, and only tawk.to ships desktop apps. tawk.to is minutes; HappyFox is a day.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside tawk.to's AI Assist from $29/mo and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs HappyFox: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; HappyFox is a help desk built around tickets. HappyFox has tickets and tawk.to does not, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); HappyFox Separate product (HappyFox Chat).
  • Sellio puts every channel in one inbox: WhatsApp, Instagram and Telegram, which neither tawk.to nor HappyFox has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and HappyFox rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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