FreshdeskHappyFoxFreshdesk vs HappyFox

Freshdesk vs HappyFox: $275 or $120 for five people

Two help desks: HappyFox is $155 a month cheaper for five people. Where Freshdesk and HappyFox split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Freshdesk if your support is email tickets first and you want SLAs, time tracking and field service in one help desk. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, HappyFox is $155 a month cheaper than Freshdesk ($275 a month on Freshdesk against $120 on HappyFox), before AI. Sellio Mini, at $45, comes in $75 below HappyFox. Freshdesk and HappyFox both include email in the price. Neither Freshdesk nor HappyFox includes website chat, WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing Freshdesk against HappyFox, the third option below puts chat and tickets at one workspace price.

At a glanceFreshdeskFreshdeskHappyFoxHappyFox
Built aroundEmail tickets · chat is the separate FreshchatTickets · chat and chatbot sold separately
Entry plan$19/agent/mo · Growth: email and tickets$24/agent/mo · Help Desk, yearly
Chat in the price$55/agent/mo · Pro, with Freshchat on topSeparate product · HappyFox Chat
AI agent$49 per 100 sessions · 500 trial sessions once per account$0.33 per resolution · the Chatbot product
Copilot for agents$29/agent/mo · Freddy Copilot$14/agent/mo · HappyFox AI
Free planNone · 14-day trialNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FreshdeskFreshdesk

    As a ticket in an email queue. Chat conversations live in Freshchat and become tickets when escalated. HappyFox raises tickets too, from tickets.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. Freshdesk raises tickets too, from email tickets.

  2. 02

    What the seat buys

    FreshdeskFreshdesk

    $19 buys email tickets on Growth. Chat and messaging mean adding Freshchat or an Omni bundle. $275 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $275 on Freshdesk.

  3. 03

    How the AI is billed

    FreshdeskFreshdesk

    Freddy AI Agent: 500 trial sessions once per account, then $49 per 100. Freddy Copilot is $29 per agent on top. HappyFox meters AI ($0.33 per resolution) above the seats as well.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. Freshdesk meters AI ($49 per 100 sessions) above the seats as well.

  4. 04

    Channels in the price

    FreshdeskFreshdesk

    Email and web forms on every plan; chat, WhatsApp and Instagram arrive with Freshchat. The same set as HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. The same set as Freshdesk.

  5. 05

    Beyond the inbox

    FreshdeskFreshdesk

    Field service, time tracking, SLAs and a marketplace; the wider Freshworks suite for IT and sales. HappyFox is the same kind of product, a help desk.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. Freshdesk is the same kind of product, a help desk.

  6. 06

    Time to the first reply

    FreshdeskFreshdesk

    A day or two: connect the support address, set groups and SLAs, then add Freshchat for the widget. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. Freshdesk is a day or two.

Sources: Freshdesk pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel
FreshdeskFreshdesk. The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI agent sessions on Freshdesk, Chatbot resolutions on HappyFox

3000+
FreshdeskFreshdesk

$422/mo

Custom roles, round robin, more automations and reporting.

5 × $55 seats
$275
300 AI agent sessions × $0.49 (rounded to 100-session packs)
$147
Copilot, 5 × $29
$0

Yearly billing; monthly costs more. 500 trial sessions are available once per account, not every month. Recurring estimates exclude that trial and charge $49 per 100-session pack. Rates recorded on 2026-09-06.

HappyFoxHappyFox

$219/mo

Ticketing, capped at five agents.

5 × $24 seats
$120
300 Chatbot resolutions × $0.33
$99
Copilot, 5 × $14
$0

Yearly billing; monthly costs more. $0.33 per resolution by the HappyFox Chatbot, as printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Freshdesk pricing page (recorded 2026-09-06); HappyFox pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Freshdesk, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFreshdeskFreshdeskHappyFoxHappyFoxSellio

Pricing

Pricing model
Per agent; AI per agent and per session
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
Not on the pricing page; 14-day trial
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Via Freshchat or Omni
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Core of the product
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Via Freshchat or Omni
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via Freshchat or Omni
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Not native
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams notifications
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Freddy, trained on the knowledge base
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
500 one-time trial sessions, then $49 per 100
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
Escalates to agents
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Automations, form-based
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and CSAT
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Freshdesk if

  • Your support is email tickets first and you want SLAs, time tracking and field service in one help desk.
  • You are already on Freshworks products and want the same admin and billing.
  • Time to the first reply is a day or two here and a day on HappyFox.
  • Its pricing model suits you better than HappyFox's: per agent per month, billed yearly. Day passes for occasional agents.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • Five people cost $155 a month less than on Freshdesk ($120 against $275), before AI.
  • Time to the first reply is a day here and a day or two on Freshdesk.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $275 a month on Freshdesk against $120 on HappyFox for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Freshdesk meters AI ($49 per 100 sessions) above the seats, HappyFox meters AI ($0.33 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Freshdesk nor HappyFox includes.

What two, five and ten people pay

Freshdesk on Pro: $110, $275 and $550 a month for two, five and ten people, before AI. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $230 less than Freshdesk and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $455 under Freshdesk and $145 under HappyFox.

Where the two agree, and where they split

Both Freshdesk and HappyFox are help desks, so the category is settled and the question is what each seat buys: Freshdesk is built around email tickets, HappyFox around tickets. Neither has a free plan: Freshdesk offers 14 days of Enterprise, HappyFox a 14-day trial, no card. Freshdesk and HappyFox both include email in the price. Neither Freshdesk nor HappyFox includes website chat, WhatsApp, Instagram and Telegram outright. Freshdesk ($49 per 100 sessions) and HappyFox ($0.33 per resolution) both meter AI above the seats. Freshdesk and HappyFox both raise tickets, and neither Freshdesk nor HappyFox ships a desktop app. Freshdesk is a day or two; HappyFox is a day.

What each price leaves out

Freshdesk: Freddy AI Copilot $29 per agent per month yearly; 500 AI agent trial sessions once per account, then $49 per 100 sessions. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside Freshdesk's $49 per 100 sessions and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FreshdeskFreshdesk$0.49$245
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FreshdeskFreshdesk · 14 days of Enterprise
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Freshdesk vs HappyFox: the questions people ask

Both Freshdesk and HappyFox are help desks, so the category is settled and the question is what each seat buys: Freshdesk is built around email tickets, HappyFox around tickets. Freshdesk and HappyFox both raise tickets, and neither Freshdesk nor HappyFox ships a desktop app.

  • Entry plan: Freshdesk $19/agent/mo (Growth: email and tickets); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: Freshdesk $55/agent/mo (Pro, with Freshchat on top); HappyFox Separate product (HappyFox Chat).
  • Sellio puts every channel in one inbox: website chat, WhatsApp, Instagram and Telegram, which neither Freshdesk nor HappyFox has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Freshdesk and HappyFox rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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