tawk.toGorgiastawk.to vs Gorgias

tawk.to vs Gorgias: entry plans at $0 and $10

A free live chat against an ecommerce help desk: tawk.to is $2 a month cheaper for five people. What decides between tawk.to and Gorgias, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, tawk.to is $2 a month cheaper than Gorgias ($58 or more a month on tawk.to against $60 on Gorgias), before AI. Sellio Mini is $45, $13 under tawk.to. tawk.to and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither tawk.to nor Gorgias includes Telegram outright. A team of two to ten choosing between tawk.to and Gorgias for chat and tickets at one price has a third option below.

At a glancetawk.totawk.toGorgiasGorgias
Built aroundFree chat for unlimited agents · paid add-ons per featureShopify orders · tickets priced by volume
Entry plan$0 · unlimited agents$10/mo · Starter: 50 tickets
Chat in the price$0 · $29/mo to remove branding$60/mo · Basic: 300 tickets, any agents
AI agentAI Assist from $29/mo · small free tierAbout $1 per resolution · and it counts as a ticket
Copilot for agentsIn AI AssistIncluded · AI-assisted replies
Free planYes · the core product is freeNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Gorgias raises a ticket where tawk.to keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. tawk.to has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Gorgias adds email, WhatsApp and Instagram, which tawk.to lacks.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. tawk.to is minutes.

Sources: tawk.to pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: tawk.to pricing page (recorded 2026-09-06); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

tawk.to, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toGorgiasGorgiasSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $2 a month less than on Gorgias ($58 against $60), before AI.
  • You want a free plan to start on; Gorgias offers a free trial.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need email, WhatsApp and Instagram in the price, which tawk.to does not include outright.
  • You need a ticket queue, which tawk.to does not have.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $58 or more a month on tawk.to against $60 on Gorgias for five people, including each product's limits.
  • The AI invoice should be known in advance: tawk.to meters AI (AI Assist from $29/mo) above the seats and Gorgias meters AI (about $1 per resolution) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram, which neither tawk.to nor Gorgias includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Gorgias is an ecommerce help desk built around Shopify orders. Only tawk.to has a free plan (the core product is free); Gorgias offers a free trial. tawk.to and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither tawk.to nor Gorgias includes Telegram outright. tawk.to (AI Assist from $29/mo) and Gorgias (about $1 per resolution) both meter AI above the seats. Gorgias has tickets and tawk.to does not, and only tawk.to ships desktop apps. tawk.to is minutes; Gorgias is hours for a Shopify store.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside tawk.to's AI Assist from $29/mo and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside tawk.to's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Gorgias: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and tawk.to does not, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio: one inbox for every channel: Telegram, which neither tawk.to nor Gorgias has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and Gorgias on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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