tawk.toAcquiretawk.to vs Acquire

tawk.to vs Acquire: free live chat or customer engagement

A free live chat against a customer engagement platform: one prints a price and one quotes. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Acquire if you need cobrowsing and video calls in the same tool as chat. For five people it is $58 or more a month on tawk.to, and a quote on Acquire, before AI; Sellio Mini is $45 for the workspace. tawk.to and Acquire both include website chat in the price. Neither tawk.to nor Acquire includes email, WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what tawk.to and Acquire sell here at one price.

At a glancetawk.totawk.toAcquireAcquire
Built aroundFree chat for unlimited agents · paid add-ons per featureChat, cobrowse and video · priced by quote
Entry plan$0 · unlimited agentsQuote · no printed prices
Chat in the price$0 · $29/mo to remove brandingQuote · Self Service tier
AI agentAI Assist from $29/mo · small free tierComing soon · bots listed, not priced
Copilot for agentsIn AI AssistNone printed
Free planYes · the core product is freeNone · trial on request

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Acquire has no ticket queue either.

    AcquireAcquire

    As a chat that can turn into a cobrowse or a video call with the same agent. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people; Acquire prints no figure to set beside it.

    AcquireAcquire

    No seat price is printed; the Self Service and Integrated tiers are quoted after a demo. No figure for five people here; tawk.to prints $58.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Acquire has no AI to bill (coming soon) instead.

    AcquireAcquire

    Bots are listed as coming soon with no price; today the product is human agents with cobrowsing. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. The same set as Acquire.

    AcquireAcquire

    Website chat, SMS, email and voice or video on the Integrated tier; no WhatsApp, Instagram or Telegram. The same set as tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Acquire is a customer engagement platform instead.

    AcquireAcquire

    Cobrowsing, screen sharing and video for guided support; workflows, SLAs and queues. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Acquire is a sales cycle.

    AcquireAcquire

    A sales cycle: a demo, a quote, then onboarding by their services team. tawk.to is minutes.

Sources: tawk.to pricing · Acquire pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Acquire agent view: a chat with the cobrowse and video controls beside it
AcquireAcquire. The Acquire agent view: a chat with the cobrowse and video controls beside it

Pricing references: tawk.to pricing page (recorded 2026-09-06); Acquire pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

tawk.to, Acquire and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toAcquireAcquireSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Quote after a demo
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None; trial on request
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
With cobrowse and video
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Integrated tier
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Notifications only
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Bots listed as coming soon
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
Not priced
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Cases, not a ticket queue
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Workflows and queues
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • You want a free plan to start on; Acquire offers a free trial.
  • You want native desktop apps, which Acquire does not ship.

Pick Acquire if

  • You need cobrowsing and video calls in the same tool as chat.
  • You are buying for a regulated or high-touch team and want a services-led rollout.
  • Time to the first reply is a sales cycle here and minutes on tawk.to.
  • Its pricing model suits you better than tawk.to's: no prices printed; three tiers quoted after a demo.

The third option: Sellio

  • You are two to ten people on tawk.to or Acquire who answer chat, messaging and email, and want to compare workspace pricing with $58 or more a month on tawk.to, and a quote on Acquire for five people.
  • You want the AI bill known before the month starts: tawk.to meters AI (AI Assist from $29/mo) above the seats, Acquire has no AI to bill (coming soon); Sellio includes a credit and lets you cap it.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Acquire includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Acquire quotes per team, so two, five and ten people are three conversations with sales. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and against a quote on Acquire for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Acquire is a customer engagement platform built around chat, cobrowse and video. Only tawk.to has a free plan (the core product is free); Acquire offers a free trial. tawk.to and Acquire both include website chat in the price. Neither tawk.to nor Acquire includes email, WhatsApp, Instagram and Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; Acquire has no AI to bill (coming soon). Neither tawk.to nor Acquire has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; Acquire is a sales cycle.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Acquire: Bots are listed as coming soon; no AI price is printed. Beside tawk.to's AI Assist from $29/mo and Acquire's coming soon, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Acquire does not print the figures above in a form a fetch can read (No prices printed; three tiers quoted after a demo.), so they are marked unverified here beside tawk.to's, and Acquire's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    AcquireAcquireSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    AcquireAcquire · Free trial on request
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Acquire: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Acquire is a customer engagement platform built around chat, cobrowse and video. Neither tawk.to nor Acquire has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Acquire Quote (no printed prices).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Acquire Quote (Self Service tier).
  • Sellio: one inbox for every channel: email, WhatsApp, Instagram and Telegram, which neither tawk.to nor Acquire has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and Acquire on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required