RichpanelGorgiasRichpanel vs Gorgias

Richpanel vs Gorgias: $495 against $60 a month

An ecommerce help desk with AI agents against an ecommerce help desk: Gorgias is $435 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Richpanel if you want AI to take most of the ecommerce volume at $0.20 a conversation. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $435 a month cheaper than Richpanel ($495 a month on Richpanel against $60 on Gorgias), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Richpanel and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Richpanel nor Gorgias includes Telegram outright. Below, a third option for a team of two to ten that wants what Richpanel and Gorgias sell here at one price.

At a glanceRichpanelRichpanelGorgiasGorgias
Built aroundEcommerce tickets and AI · one seat price, AI per conversationShopify orders · tickets priced by volume
Entry plan$99/seat/mo · Helpdesk seat$10/mo · Starter: 50 tickets
Chat in the price$99/seat/mo · all channels in the seat$60/mo · Basic: 300 tickets, any agents
AI agent$0.20 per conversation · AI-handledAbout $1 per resolution · and it counts as a ticket
Copilot for agentsIncludedIncluded · AI-assisted replies
Free planNone · demo firstNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    RichpanelRichpanel

    As a ticket with the order beside it, or as a conversation the AI agent handles before an agent sees it. Gorgias raises tickets too, from Shopify orders.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Richpanel raises tickets too, from ecommerce tickets and AI.

  2. 02

    What the seat buys

    RichpanelRichpanel

    $99 buys a help desk seat with every channel; there is no per-ticket fee on replies. $495 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $495 on Richpanel.

  3. 03

    How the AI is billed

    RichpanelRichpanel

    AI agents are $0.20 per conversation they handle, across email, chat, social, SMS and WhatsApp. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Richpanel meters AI ($0.20 per conversation) above the seats as well.

  4. 04

    Channels in the price

    RichpanelRichpanel

    Email, chat, social, SMS and WhatsApp in the seat; no Telegram. The same set as Gorgias.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. The same set as Richpanel.

  5. 05

    Beyond the inbox

    RichpanelRichpanel

    A self-service portal for order tracking and returns; returns and exchanges are $99 a month more. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Richpanel is an ecommerce help desk with AI agents instead.

  6. 06

    Time to the first reply

    RichpanelRichpanel

    A sales demo, then a store connection and a training pass for the AI. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Richpanel is a sales demo, then a store connection and a training pass for the AI.

Sources: Richpanel pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

Inside Gorgias

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Richpanel pricing page (recorded 2026-09-13); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Richpanel, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureRichpanelRichpanelGorgiasGorgiasSellio

Pricing

Pricing model
Per seat; AI per conversation
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
None
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
In the seat
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
In the seat
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
In the seat
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Social channels
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI agents on every channel
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$0.20 per conversation
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Escalates to a seat
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
With order data
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and QA agent
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Richpanel if

  • You want AI to take most of the ecommerce volume at $0.20 a conversation.
  • A self-service portal for orders and returns matters.
  • Time to the first reply is a sales demo, then a store connection and a training pass for the AI here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per seat per month, yearly billing saves 17%; AI agents per handled conversation.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $435 a month less than on Richpanel ($60 against $495), before AI.
  • Time to the first reply is hours for a Shopify store here and a sales demo, then a store connection and a training pass for the AI on Richpanel.

The third option: Sellio

  • You are two to ten people on Richpanel or Gorgias who answer chat, messaging and email, and want to compare workspace pricing with $495 a month on Richpanel against $60 on Gorgias for five people.
  • You want the AI bill known before the month starts: Richpanel meters AI ($0.20 per conversation) above the seats, Gorgias meters AI (about $1 per resolution) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Richpanel nor Gorgias includes.

What two, five and ten people pay

Richpanel on Helpdesk seat: $198, $495 and $990 a month for two, five and ten people, before AI. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $450 less than Richpanel and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $895 under Richpanel.

Where the two agree, and where they split

Richpanel is an ecommerce help desk with AI agents built around ecommerce tickets and AI; Gorgias is an ecommerce help desk built around Shopify orders. Neither has a free plan: Richpanel offers no trial, Gorgias a free trial. Richpanel and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Richpanel nor Gorgias includes Telegram outright. Richpanel ($0.20 per conversation) and Gorgias (about $1 per resolution) both meter AI above the seats. Richpanel and Gorgias both raise tickets, and neither Richpanel nor Gorgias ships a desktop app. Richpanel is a sales demo, then a store connection and a training pass for the AI; Gorgias is hours for a Shopify store.

What each price leaves out

Richpanel: AI agents $0.20 per AI-handled conversation. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Richpanel's $0.20 per conversation and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Richpanel's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    RichpanelRichpanel$0.2$96
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    RichpanelRichpanel · None printed; demo first
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Richpanel vs Gorgias: the questions people ask

Richpanel is an ecommerce help desk with AI agents built around ecommerce tickets and AI; Gorgias is an ecommerce help desk built around Shopify orders. Richpanel and Gorgias both raise tickets, and neither Richpanel nor Gorgias ships a desktop app.

  • Entry plan: Richpanel $99/seat/mo (Helpdesk seat); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Richpanel $99/seat/mo (all channels in the seat); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio: Telegram, which neither Richpanel nor Gorgias has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Richpanel and Gorgias rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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