LiveChatAgileCRMLiveChat vs AgileCRM

LiveChat vs AgileCRM: $245 against $150 a month

A live chat software against an all-in-one CRM with a help desk: AgileCRM is $95 a month cheaper for five people. What decides between LiveChat and AgileCRM, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, AgileCRM is $95 a month cheaper than LiveChat ($245 a month on LiveChat against $150 on AgileCRM), before AI. Sellio Mini is $45, $105 under AgileCRM. LiveChat and AgileCRM share no channel in the base price; only LiveChat has website chat; only AgileCRM has email. Neither LiveChat nor AgileCRM includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between LiveChat and AgileCRM for chat and tickets at one price has a third option below.

At a glanceLiveChatLiveChatAgileCRMAgileCRM
Built aroundThe chat console · help desk and chatbot sold separatelyThe CRM record · help desk is one module
Entry plan$19/agent/mo · Starter: 60-day history$8.99/user/mo · Starter, two-year billing
Chat in the price$49/agent/mo · TeamNone · no chat widget
AI agentChatBot from $52/mo · a separate productNone · no AI agent
Copilot for agentsIncluded · Text IntelligenceNone
Free planNone · 14-day trialYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. AgileCRM raises a ticket where LiveChat keeps a conversation.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. LiveChat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. website chat is here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. email is here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. LiveChat is an hour.

Sources: LiveChat pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, AI conversations on AgileCRM

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

AgileCRMAgileCRM

$150/mo

Help desk, groups, canned responses.

5 × $29.99 seats
$150
300 AI conversations × $0
$0

Yearly billing; monthly costs more. AgileCRM has no AI agent; the AI line stays at zero. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); AgileCRM pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatAgileCRMAgileCRMSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You need website chat in the price, which AgileCRM does not include outright.
  • You want native desktop apps, which AgileCRM does not ship.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • Five people cost $95 a month less than on LiveChat ($150 against $245), before AI.
  • You need email in the price, which LiveChat does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $245 a month on LiveChat against $150 on AgileCRM for five people, including each product's limits.
  • The AI invoice should be known in advance: LiveChat meters AI (ChatBot from $52/mo) above the seats and AgileCRM has no AI to bill (none), where Sellio's credit is included and capped by you.
  • You need Telegram and WhatsApp in the base price, which neither LiveChat nor AgileCRM includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $205 under AgileCRM.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Only AgileCRM has a free plan (10 users, 1,000 contacts); LiveChat offers 14 days, no card. LiveChat and AgileCRM share no channel in the base price; only LiveChat has website chat; only AgileCRM has email. Neither LiveChat nor AgileCRM includes WhatsApp, Instagram and Telegram outright. LiveChat meters AI (ChatBot from $52/mo) above the seats; AgileCRM has no AI to bill (none). AgileCRM has tickets and LiveChat does not, and only LiveChat ships desktop apps. LiveChat is an hour; AgileCRM is a day.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. AgileCRM: No AI agent or copilot. Beside LiveChat's ChatBot from $52/mo and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs AgileCRM: the questions people ask

LiveChat is a live chat software built around the chat console; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. AgileCRM has tickets and LiveChat does not, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: LiveChat $49/agent/mo (Team); AgileCRM None (no chat widget).
  • Sellio puts every channel in one inbox: WhatsApp, Instagram and Telegram, which neither LiveChat nor AgileCRM has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and AgileCRM rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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