GorgiasUserlikeGorgias vs Userlike

Gorgias vs Userlike: $60 against $475 a month

An ecommerce help desk against a customer messaging platform: Gorgias is $415 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. For five people, Gorgias is $415 a month cheaper than Userlike ($60 a month on Gorgias against $475 on Userlike), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Gorgias and Userlike both include website chat, WhatsApp and Instagram in the price; only Gorgias has email; only Userlike has Telegram. Between them Gorgias and Userlike cover every channel Sellio ships. Below, a third option for a team of two to ten that wants what Gorgias and Userlike sell here at one price.

At a glanceGorgiasGorgiasUserlikeUserlike
Built aroundShopify orders · tickets priced by volumeThe website messenger · now Lime Connect
Entry plan$10/mo · Starter: 50 tickets$0 · Free: 1 seat, 200 conversations
Chat in the price$60/mo · Basic: 300 tickets, any agentsAbout $95/seat/mo · Pro, three-seat minimum, yearly
AI agentAbout $1 per resolution · and it counts as a ticketFrom about $108/mo · AI Agent, 100 conversations
Copilot for agentsIncluded · AI-assisted repliesAbout $21/seat/mo · AI Copilot
Free planNone · trial offeredYes · 1 seat, website only

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Userlike has no ticket queue behind its conversations.

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. Gorgias raises a ticket where Userlike keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $475 on Userlike.

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Userlike meters AI (from about $108/mo) above the seats as well.

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email is here and not on Userlike.

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. Telegram is here and not on Gorgias.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Userlike is a customer messaging platform instead.

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Userlike is an hour.

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Userlike pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Userlike pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, Userlike and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasUserlikeUserlikeSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per seat in euros; three-seat minimum
Per workspace; seats and channels are plan limits
Free plan
Trial only.
1 seat, 200 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Pro
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Pro
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Pro
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Pro
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
From about $108 a month
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Workflows add-on
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Analytics on Pro
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $415 a month less than on Userlike ($60 against $475), before AI.
  • You need email in the price, which Userlike does not include outright.

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need Telegram in the price, which Gorgias does not include outright.
  • You want a free plan to start on; Gorgias offers a free trial.

The third option: Sellio

  • You are two to ten people on Gorgias or Userlike who answer chat, messaging and email, and want to compare workspace pricing with $60 a month on Gorgias against $475 on Userlike for five people.
  • You want the AI bill known before the month starts: Gorgias meters AI (about $1 per resolution) above the seats, Userlike meters AI (from about $108/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need native Windows and macOS apps, which neither Gorgias nor Userlike includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $430 less than Userlike for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Userlike is a customer messaging platform built around the website messenger. Only Userlike has a free plan (1 seat, website only); Gorgias offers a free trial. Gorgias and Userlike both include website chat, WhatsApp and Instagram in the price; only Gorgias has email; only Userlike has Telegram. Between them Gorgias and Userlike cover every channel Sellio ships. Gorgias (about $1 per resolution) and Userlike (from about $108/mo) both meter AI above the seats. Gorgias has tickets and Userlike does not, and neither Gorgias nor Userlike ships a desktop app. Gorgias is hours for a Shopify store; Userlike is an hour.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Beside Gorgias's about $1 per resolution and Userlike's from about $108/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Userlike's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    UserlikeUserlikeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    UserlikeUserlike · 14-day trial of Pro
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Userlike: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Userlike is a customer messaging platform built around the website messenger. Gorgias has tickets and Userlike does not, and neither Gorgias nor Userlike ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Userlike $0 (Free: 1 seat, 200 conversations).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Userlike About $95/seat/mo (Pro, three-seat minimum, yearly).
  • Sellio: all five channels on every paid plan, where Gorgias and Userlike each include only some.

Sellio's side of the Gorgias and Userlike rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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