GorgiasSmartsuppGorgias vs Smartsupp

Gorgias vs Smartsupp: $23 apart for five people

An ecommerce help desk against a live chat and chatbot for ecommerce: Gorgias is $23 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. For five people, Gorgias is $23 a month cheaper than Smartsupp ($60 a month on Gorgias against $83 on Smartsupp), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Gorgias and Smartsupp both include website chat and WhatsApp in the price; only Gorgias has email and Instagram. Neither Gorgias nor Smartsupp includes Telegram outright. Below, a third option for a team of two to ten that wants what Gorgias and Smartsupp sell here at one price.

At a glanceGorgiasGorgiasSmartsuppSmartsupp
Built aroundShopify orders · tickets priced by volumeChat with visitor recordings · packages, not seats
Entry plan$10/mo · Starter: 50 tickets$17/mo · Solo: 1 agent, yearly
Chat in the price$60/mo · Basic: 300 tickets, any agents$0 · Free: 1 agent, 25 conversations
AI agentAbout $1 per resolution · and it counts as a ticket$16 per 100 conversations · Mira AI, yearly
Copilot for agentsIncluded · AI-assisted repliesIncluded · AI reply assistant on paid plans
Free planNone · trial offeredYes · 1 agent, 25 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Smartsupp has no ticket queue behind its conversations.

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. Gorgias raises a ticket where Smartsupp keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $83 on Smartsupp.

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Smartsupp meters AI ($16 per 100 conversations) above the seats as well.

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email and Instagram are here and not on Smartsupp.

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. Gorgias adds email and Instagram, which Smartsupp lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Smartsupp is a live chat and chatbot for ecommerce instead.

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Smartsupp is minutes.

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Smartsupp pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Smartsupp pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, Smartsupp and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasSmartsuppSmartsuppSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Packages with agents included
Per workspace; seats and channels are plan limits
Free plan
Trial only.
1 agent, 25 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Paid plans
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Mira
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
$16 per 100 conversations
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Automated messages; workflows on Plus
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Chat statistics
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $23 a month less than on Smartsupp ($60 against $83), before AI.
  • You need email and Instagram in the price, which Smartsupp does not include outright.

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is minutes here and hours for a Shopify store on Gorgias.

The third option: Sellio

  • You are two to ten people on Gorgias or Smartsupp who answer chat, messaging and email, and want to compare workspace pricing with $60 a month on Gorgias against $83 on Smartsupp for five people.
  • You want the AI bill known before the month starts: Gorgias meters AI (about $1 per resolution) above the seats, Smartsupp meters AI ($16 per 100 conversations) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Smartsupp includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $38 less than Smartsupp for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Only Smartsupp has a free plan (1 agent, 25 conversations a month); Gorgias offers a free trial. Gorgias and Smartsupp both include website chat and WhatsApp in the price; only Gorgias has email and Instagram. Neither Gorgias nor Smartsupp includes Telegram outright. Gorgias (about $1 per resolution) and Smartsupp ($16 per 100 conversations) both meter AI above the seats. Gorgias has tickets and Smartsupp does not, and neither Gorgias nor Smartsupp ships a desktop app. Gorgias is hours for a Shopify store; Smartsupp is minutes.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Beside Gorgias's about $1 per resolution and Smartsupp's $16 per 100 conversations, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Smartsupp's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    SmartsuppSmartsuppSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    SmartsuppSmartsupp · 14-day trial of the paid plans
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Smartsupp: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Gorgias has tickets and Smartsupp does not, and neither Gorgias nor Smartsupp ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Smartsupp $17/mo (Solo: 1 agent, yearly).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Smartsupp $0 (Free: 1 agent, 25 conversations).
  • Sellio's inbox: Telegram, which neither Gorgias nor Smartsupp has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Smartsupp on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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