GorgiasBrevo (Sendinblue)Gorgias vs Brevo (Sendinblue)

Gorgias vs Brevo (Sendinblue): entry plans at $10 and $0

An ecommerce help desk against a marketing platform with a chat inbox: Gorgias is $15 a month cheaper for five people. Where Gorgias and Brevo (Sendinblue) split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Brevo (Sendinblue) if you already send campaigns from Brevo and want the same contacts in the inbox. For five people, Gorgias is $15 a month cheaper than Brevo (Sendinblue) ($60 a month on Gorgias against $75 on Brevo (Sendinblue)), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Gorgias and Brevo (Sendinblue) both include website chat, WhatsApp and Instagram in the price; only Gorgias has email. Neither Gorgias nor Brevo (Sendinblue) includes Telegram outright. For a team of two to ten weighing Gorgias against Brevo (Sendinblue), the third option below puts chat and tickets at one workspace price.

At a glanceGorgiasGorgiasBrevo (Sendinblue)Brevo (Sendinblue)
Built aroundShopify orders · tickets priced by volumeEmail campaigns · Conversations is a module
Entry plan$10/mo · Starter: 50 tickets$0 · Conversations Free: 1 seat
Chat in the price$60/mo · Basic: 300 tickets, any agentsAbout $15/seat/mo · Conversations Pro
AI agentAbout $1 per resolution · and it counts as a ticketAura AI · drafts and summaries, no per-use price
Copilot for agentsIncluded · AI-assisted repliesAura AI
Free planNone · trial offeredYes · one seat, one channel

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Brevo (Sendinblue) has no ticket queue behind its conversations.

    Brevo (Sendinblue)Brevo (Sendinblue)

    As a chat or a social message in the Conversations inbox, next to the contact's campaign history. Gorgias raises a ticket where Brevo (Sendinblue) keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $75 on Brevo (Sendinblue).

    Brevo (Sendinblue)Brevo (Sendinblue)

    Conversations Pro is about $15 a seat; the marketing plans are priced by email volume, not seats. $75 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Brevo (Sendinblue) meters AI (Aura AI) above the seats as well.

    Brevo (Sendinblue)Brevo (Sendinblue)

    Aura AI drafts replies and summarises chats inside the plans; no AI agent is metered per conversation. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email is here and not on Brevo (Sendinblue).

    Brevo (Sendinblue)Brevo (Sendinblue)

    Website chat, Messenger, Instagram, WhatsApp and email; no Telegram. Gorgias adds email, which Brevo (Sendinblue) lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Brevo (Sendinblue) is a marketing platform with a chat inbox instead.

    Brevo (Sendinblue)Brevo (Sendinblue)

    Email and SMS campaigns, marketing automation, a CRM and transactional email. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Brevo (Sendinblue) is an afternoon.

    Brevo (Sendinblue)Brevo (Sendinblue)

    An afternoon: add the chat widget and connect the social pages. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Brevo (Sendinblue) pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Brevo Conversations inbox: the chat list beside the contact and campaign history
Brevo (Sendinblue)Brevo (Sendinblue). The Brevo Conversations inbox: the chat list beside the contact and campaign history

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Brevo (Sendinblue) pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Gorgias, Brevo (Sendinblue) and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasBrevo (Sendinblue)Brevo (Sendinblue)Sellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per seat for the inbox; by volume for campaigns
Per workspace; seats and channels are plan limits
Free plan
Trial only.
One seat, one channel
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Widget included
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Campaign replies, not a ticket queue
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
In Conversations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
In Conversations
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Chatbot scenarios; Aura AI drafts
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
Inside the plan
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Scenario hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Marketing automation, not support rules
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Campaign reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $15 a month less than on Brevo (Sendinblue) ($60 against $75), before AI.
  • You need email in the price, which Brevo (Sendinblue) does not include outright.

Pick Brevo (Sendinblue) if

  • You already send campaigns from Brevo and want the same contacts in the inbox.
  • Marketing automation matters as much as support.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is an afternoon here and hours for a Shopify store on Gorgias.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $60 a month on Gorgias against $75 on Brevo (Sendinblue) for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Gorgias meters AI (about $1 per resolution) above the seats, Brevo (Sendinblue) meters AI (Aura AI) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Brevo (Sendinblue) includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Brevo (Sendinblue): $75 a month for five (5 seats × about $15); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $30 less than Brevo (Sendinblue) for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Brevo (Sendinblue) is a marketing platform with a chat inbox built around email campaigns. Only Brevo (Sendinblue) has a free plan (one seat, one channel); Gorgias offers a free trial. Gorgias and Brevo (Sendinblue) both include website chat, WhatsApp and Instagram in the price; only Gorgias has email. Neither Gorgias nor Brevo (Sendinblue) includes Telegram outright. Gorgias (about $1 per resolution) and Brevo (Sendinblue) (Aura AI) both meter AI above the seats. Gorgias has tickets and Brevo (Sendinblue) does not, and neither Gorgias nor Brevo (Sendinblue) ships a desktop app. Gorgias is hours for a Shopify store; Brevo (Sendinblue) is an afternoon.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Brevo (Sendinblue): Aura AI drafts and summaries inside the plans; no per-conversation AI price. Beside Gorgias's about $1 per resolution and Brevo (Sendinblue)'s Aura AI, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Brevo (Sendinblue)'s, and Gorgias's pricing page should be checked before you decide. Brevo (Sendinblue) does not print the figures above in a form a fetch can read (Conversations is priced per seat; the marketing plans by email volume. The page could only be read in a local currency, so the seat price is from Brevo's published summaries.), so they are marked unverified here beside Gorgias's, and Brevo (Sendinblue)'s pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    Brevo (Sendinblue)Brevo (Sendinblue)See vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    Brevo (Sendinblue)Brevo (Sendinblue) · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Brevo (Sendinblue): the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Brevo (Sendinblue) is a marketing platform with a chat inbox built around email campaigns. Gorgias has tickets and Brevo (Sendinblue) does not, and neither Gorgias nor Brevo (Sendinblue) ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Brevo (Sendinblue) $0 (Conversations Free: 1 seat).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Brevo (Sendinblue) About $15/seat/mo (Conversations Pro).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor Brevo (Sendinblue) has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Brevo (Sendinblue) on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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