GorgiasProProfsGorgias vs ProProfs

Gorgias vs ProProfs: ecommerce help desk or live chat

An ecommerce help desk against a live chat software: Gorgias is $40 a month cheaper for five people. What decides between Gorgias and ProProfs, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick ProProfs if one person answers chat and you want every feature free. For five people, Gorgias is $40 a month cheaper than ProProfs ($60 a month on Gorgias against $100 on ProProfs), before AI. Sellio Mini is $45, $15 under Gorgias. Gorgias and ProProfs both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor ProProfs includes Telegram outright. A team of two to ten choosing between Gorgias and ProProfs for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasProProfsProProfs
Built aroundShopify orders · tickets priced by volumeThe chat widget · free for one operator
Entry plan$10/mo · Starter: 50 tickets$0 · one operator, all features
Chat in the price$60/mo · Basic: 300 tickets, any agentsAbout $20/operator/mo · Team plan
AI agentAbout $1 per resolution · and it counts as a ticket$450/year · 2,500 AI interactions a month
Copilot for agentsIncluded · AI-assisted repliesIn the AI add-on
Free planNone · trial offeredYes · a single operator

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. ProProfs has no ticket queue behind its conversations.

    ProProfsProProfs

    As a chat in the widget, greeted by a rule or the AI add-on, with the visitor's page shown. Gorgias raises a ticket where ProProfs keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $100 on ProProfs.

    ProProfsProProfs

    One operator is free with every feature; a team pays per operator, about $20 a month each. $100 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. ProProfs folds AI ($450/year) into the plan instead.

    ProProfsProProfs

    AI chat automation is $450 a year for 2,500 interactions a month, a flat add-on. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on ProProfs.

    ProProfsProProfs

    Website chat, with WhatsApp, Instagram and Messenger on the team plan; no Telegram. Gorgias adds email, WhatsApp and Instagram, which ProProfs lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. ProProfs is a live chat software instead.

    ProProfsProProfs

    A help desk, a knowledge base and surveys as sibling products; a suite from $499 a month. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. ProProfs is minutes.

    ProProfsProProfs

    Minutes: paste the widget. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · ProProfs pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The ProProfs Chat operator view: the chat with the visitor's page and history
ProProfsProProfs. The ProProfs Chat operator view: the chat with the visitor's page and history

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); ProProfs pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Gorgias, ProProfs and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasProProfsProProfsSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per operator; AI flat
Per workspace; seats and channels are plan limits
Free plan
Trial only.
One operator
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Separate help desk product
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Team plan
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Team plan
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
AI add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
$450 a year flat
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an operator
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Separate help desk product
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Greetings and routing
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $40 a month less than on ProProfs ($60 against $100), before AI.
  • You need email, WhatsApp and Instagram in the price, which ProProfs does not include outright.

Pick ProProfs if

  • One person answers chat and you want every feature free.
  • A flat yearly AI add-on beats a per-conversation meter for you.
  • You want a free plan to start on; Gorgias offers a free trial.
  • You want native desktop apps, which Gorgias does not ship.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias against $100 on ProProfs for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and ProProfs folds AI ($450/year) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram, which neither Gorgias nor ProProfs includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. ProProfs: $100 a month for five (5 operators × about $20); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $55 less than ProProfs for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; ProProfs is a live chat software built around the chat widget. Only ProProfs has a free plan (a single operator); Gorgias offers a free trial. Gorgias and ProProfs both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor ProProfs includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; ProProfs folds AI ($450/year) into the plan. Gorgias has tickets and ProProfs does not, and only ProProfs ships desktop apps. Gorgias is hours for a Shopify store; ProProfs is minutes.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. ProProfs: AI Chat Automation $450 a year for 2,500 interactions a month. Beside Gorgias's about $1 per resolution and ProProfs's $450/year, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside ProProfs's, and Gorgias's pricing page should be checked before you decide. ProProfs does not print the figures above in a form a fetch can read (Free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.), so they are marked unverified here beside Gorgias's, and ProProfs's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    ProProfsProProfsSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    ProProfsProProfs · 15-day trial of the team plan
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs ProProfs: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; ProProfs is a live chat software built around the chat widget. Gorgias has tickets and ProProfs does not, and only ProProfs ships desktop apps.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); ProProfs $0 (one operator, all features).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); ProProfs About $20/operator/mo (Team plan).
  • Sellio's inbox: Telegram, which neither Gorgias nor ProProfs has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and ProProfs on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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