GorgiasLiveHelpNowGorgias vs LiveHelpNow

Gorgias vs LiveHelpNow: $235 apart for five people

An ecommerce help desk against a help desk and live chat: Gorgias is $235 a month cheaper for five people. What decides between Gorgias and LiveHelpNow, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. For five people, Gorgias is $235 a month cheaper than LiveHelpNow ($60 a month on Gorgias against $295 on LiveHelpNow), before AI. Sellio Mini is $45, $15 under Gorgias. Gorgias and LiveHelpNow both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor LiveHelpNow includes Telegram outright. A team of two to ten choosing between Gorgias and LiveHelpNow for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasLiveHelpNowLiveHelpNow
Built aroundShopify orders · tickets priced by volumeChat and a knowledge base · tickets on the middle plan
Entry plan$10/mo · Starter: 50 tickets$39/agent/mo · Essential
Chat in the price$60/mo · Basic: 300 tickets, any agents$39/agent/mo · chat on every plan
AI agentAbout $1 per resolution · and it counts as a ticketFrom $99/mo · Knowledge AI; conversational AI from $499
Copilot for agentsIncluded · AI-assisted repliesIncluded · AI Agent Assist
Free planNone · trial offeredNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. LiveHelpNow has no ticket queue behind its conversations.

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. Gorgias raises a ticket where LiveHelpNow keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $295 on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. LiveHelpNow meters AI (from $99/mo) above the seats as well.

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. Gorgias adds email, WhatsApp and Instagram, which LiveHelpNow lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. LiveHelpNow is a help desk and live chat instead.

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. LiveHelpNow is a day.

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · LiveHelpNow pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); LiveHelpNow pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, LiveHelpNow and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasLiveHelpNowLiveHelpNowSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per agent; AI in monthly packs
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Professional and up
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Social channels
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Knowledge AI and conversational AI
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
From $99 a month in packs
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Professional and up
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Automations by plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Dashboards on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $235 a month less than on LiveHelpNow ($60 against $295), before AI.
  • You need email, WhatsApp and Instagram in the price, which LiveHelpNow does not include outright.

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • Time to the first reply is a day here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per agent per month; AI sold in monthly packs of answers or conversations.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias against $295 on LiveHelpNow for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and LiveHelpNow meters AI (from $99/mo) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor LiveHelpNow includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $250 less than LiveHelpNow for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $495 under LiveHelpNow.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither has a free plan: Gorgias offers a free trial, LiveHelpNow no trial. Gorgias and LiveHelpNow both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor LiveHelpNow includes Telegram outright. Gorgias (about $1 per resolution) and LiveHelpNow (from $99/mo) both meter AI above the seats. Gorgias has tickets and LiveHelpNow does not, and neither Gorgias nor LiveHelpNow ships a desktop app. Gorgias is hours for a Shopify store; LiveHelpNow is a day.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Beside Gorgias's about $1 per resolution and LiveHelpNow's from $99/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside LiveHelpNow's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    LiveHelpNowLiveHelpNow · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs LiveHelpNow: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Gorgias has tickets and LiveHelpNow does not, and neither Gorgias nor LiveHelpNow ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); LiveHelpNow $39/agent/mo (Essential).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); LiveHelpNow $39/agent/mo (chat on every plan).
  • Sellio: Telegram, which neither Gorgias nor LiveHelpNow has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Gorgias and LiveHelpNow rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required