GorgiasHappyFoxGorgias vs HappyFox

Gorgias vs HappyFox: $60 or $120 for five people

An ecommerce help desk against a help desk: Gorgias is $60 a month cheaper for five people. What decides between Gorgias and HappyFox, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, Gorgias is $60 a month cheaper than HappyFox ($60 a month on Gorgias against $120 on HappyFox), before AI. Sellio Mini is $45, $15 under Gorgias. Gorgias and HappyFox both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor HappyFox includes Telegram outright. A team of two to ten choosing between Gorgias and HappyFox for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasHappyFoxHappyFox
Built aroundShopify orders · tickets priced by volumeTickets · chat and chatbot sold separately
Entry plan$10/mo · Starter: 50 tickets$24/agent/mo · Help Desk, yearly
Chat in the price$60/mo · Basic: 300 tickets, any agentsSeparate product · HappyFox Chat
AI agentAbout $1 per resolution · and it counts as a ticket$0.33 per resolution · the Chatbot product
Copilot for agentsIncluded · AI-assisted replies$14/agent/mo · HappyFox AI
Free planNone · trial offeredNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. HappyFox raises tickets too, from tickets.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. HappyFox meters AI ($0.33 per resolution) above the seats as well.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. website chat, WhatsApp and Instagram are here and not on HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. Gorgias adds website chat, WhatsApp and Instagram, which HappyFox lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. HappyFox is a help desk instead.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); HappyFox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasHappyFoxHappyFoxSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $60 a month less than on HappyFox ($60 against $120), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which HappyFox does not include outright.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • Time to the first reply is a day here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per agent per month, billed yearly; unlimited-agent pricing on request. The chat and chatbot products are priced separately.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias against $120 on HappyFox for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and HappyFox meters AI ($0.33 per resolution) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor HappyFox includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $145 under HappyFox.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; HappyFox is a help desk built around tickets. Neither has a free plan: Gorgias offers a free trial, HappyFox a 14-day trial, no card. Gorgias and HappyFox both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor HappyFox includes Telegram outright. Gorgias (about $1 per resolution) and HappyFox ($0.33 per resolution) both meter AI above the seats. Gorgias and HappyFox both raise tickets, and neither Gorgias nor HappyFox ships a desktop app. Gorgias is hours for a Shopify store; HappyFox is a day.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside Gorgias's about $1 per resolution and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside HappyFox's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs HappyFox: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; HappyFox is a help desk built around tickets. Gorgias and HappyFox both raise tickets, and neither Gorgias nor HappyFox ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); HappyFox Separate product (HappyFox Chat).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor HappyFox has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and HappyFox on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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