GorgiasAgileCRMGorgias vs AgileCRM

Gorgias vs AgileCRM: $60 against $150 a month

An ecommerce help desk against an all-in-one CRM with a help desk: Gorgias is $90 a month cheaper for five people. Where Gorgias and AgileCRM split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, Gorgias is $90 a month cheaper than AgileCRM ($60 a month on Gorgias against $150 on AgileCRM), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Gorgias and AgileCRM both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor AgileCRM includes Telegram outright. For a team of two to ten weighing Gorgias against AgileCRM, the third option below puts chat and tickets at one workspace price.

At a glanceGorgiasGorgiasAgileCRMAgileCRM
Built aroundShopify orders · tickets priced by volumeThe CRM record · help desk is one module
Entry plan$10/mo · Starter: 50 tickets$8.99/user/mo · Starter, two-year billing
Chat in the price$60/mo · Basic: 300 tickets, any agentsNone · no chat widget
AI agentAbout $1 per resolution · and it counts as a ticketNone · no AI agent
Copilot for agentsIncluded · AI-assisted repliesNone
Free planNone · trial offeredYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. AgileCRM raises tickets too, from the CRM record.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. website chat, WhatsApp and Instagram are here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. Gorgias adds website chat, WhatsApp and Instagram, which AgileCRM lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); AgileCRM pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasAgileCRMAgileCRMSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
Trial only.
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $90 a month less than on AgileCRM ($60 against $150), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which AgileCRM does not include outright.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is a day here and hours for a Shopify store on Gorgias.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $60 a month on Gorgias against $150 on AgileCRM for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Gorgias meters AI (about $1 per resolution) above the seats, AgileCRM has no AI to bill (none), and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor AgileCRM includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $205 under AgileCRM.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Only AgileCRM has a free plan (10 users, 1,000 contacts); Gorgias offers a free trial. Gorgias and AgileCRM both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor AgileCRM includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; AgileCRM has no AI to bill (none). Gorgias and AgileCRM both raise tickets, and neither Gorgias nor AgileCRM ships a desktop app. Gorgias is hours for a Shopify store; AgileCRM is a day.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. AgileCRM: No AI agent or copilot. Beside Gorgias's about $1 per resolution and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside AgileCRM's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs AgileCRM: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Gorgias and AgileCRM both raise tickets, and neither Gorgias nor AgileCRM ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); AgileCRM None (no chat widget).
  • Sellio: Telegram, which neither Gorgias nor AgileCRM has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Gorgias and AgileCRM rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required