FrontAgileCRMFront vs AgileCRM

Front vs AgileCRM: $325 or $150 for five people

A team inbox against an all-in-one CRM with a help desk: AgileCRM is $175 a month cheaper for five people. Where Front and AgileCRM split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, AgileCRM is $175 a month cheaper than Front ($325 a month on Front against $150 on AgileCRM), before AI. Sellio Mini, at $45, comes in $105 below AgileCRM. Front and AgileCRM both include email in the price; only Front has website chat and Instagram. Neither Front nor AgileCRM includes WhatsApp and Telegram outright. For a team of two to ten weighing Front against AgileCRM, the third option below puts chat and tickets at one workspace price.

At a glanceFrontFrontAgileCRMAgileCRM
Built aroundShared email · comments and drafts on every threadThe CRM record · help desk is one module
Entry plan$25/seat/mo · Starter: one channel type$8.99/user/mo · Starter, two-year billing
Chat in the price$65/seat/mo · Professional: omnichannelNone · no chat widget
AI agentFrom $0.05 per conversation · AutopilotNone · no AI agent
Copilot for agents$20/seat/moNone
Free planNone · 14-day trialYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. AgileCRM raises a ticket where Front keeps a conversation.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Front has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $325 on Front.

  3. 03

    How the AI is billed

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Front meters AI (from $0.05 per conversation) above the seats instead.

  4. 04

    Channels in the price

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. website chat and Instagram are here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. Front adds website chat and Instagram, which AgileCRM lacks.

  5. 05

    Beyond the inbox

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Front is a team inbox instead.

  6. 06

    Time to the first reply

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Front is a day.

Sources: Front pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Autopilot conversations on Front, AI conversations on AgileCRM

3000+
FrontFront

$340/mo

Omnichannel, up to fifty seats.

5 × $65 seats
$325
300 Autopilot conversations × $0.05
$15
Copilot, 5 × $20
$0

Yearly billing; monthly costs more. From $0.05 per conversation handled by Autopilot, as printed. Rates recorded on 2026-09-06.

AgileCRMAgileCRM

$150/mo

Help desk, groups, canned responses.

5 × $29.99 seats
$150
300 AI conversations × $0
$0

Yearly billing; monthly costs more. AgileCRM has no AI agent; the AI line stays at zero. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Front pricing page (recorded 2026-09-06); AgileCRM pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Front, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFrontFrontAgileCRMAgileCRMSellio

Pricing

Pricing model
Per seat; channels tiered; AI add-ons per seat.
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat channel; Starter allows one channel type.
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
The core of the product.
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Professional and up, via add-on.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Professional and up.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams integrations.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Autopilot.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.05 per conversation; Copilot $20 per seat.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Routes to teammates.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with tags and status.
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules engine; visual on higher plans.
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Professional and up.
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • You need website chat and Instagram in the price, which AgileCRM does not include outright.
  • You want native desktop apps, which AgileCRM does not ship.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • Five people cost $175 a month less than on Front ($150 against $325), before AI.
  • You want a free plan to start on; Front offers a 14-day trial of Professional.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $325 a month on Front against $150 on AgileCRM for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Front meters AI (from $0.05 per conversation) above the seats, AgileCRM has no AI to bill (none), and Sellio stops at the cap you set.
  • You need Telegram and WhatsApp in the base price, which neither Front nor AgileCRM includes.

What two, five and ten people pay

Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $280 less than Front and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $555 under Front and $205 under AgileCRM.

Where the two agree, and where they split

Front is a team inbox built around shared email; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Only AgileCRM has a free plan (10 users, 1,000 contacts); Front offers a 14-day trial of Professional. Front and AgileCRM both include email in the price; only Front has website chat and Instagram. Neither Front nor AgileCRM includes WhatsApp and Telegram outright. Front meters AI (from $0.05 per conversation) above the seats; AgileCRM has no AI to bill (none). AgileCRM has tickets and Front does not, and only Front ships desktop apps. Front is a day; AgileCRM is a day.

What each price leaves out

Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). AgileCRM: No AI agent or copilot. Beside Front's from $0.05 per conversation and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FrontFront$0.05$24
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FrontFront · 14-day trial of Professional
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Front vs AgileCRM: the questions people ask

Front is a team inbox built around shared email; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. AgileCRM has tickets and Front does not, and only Front ships desktop apps.

  • Entry plan: Front $25/seat/mo (Starter: one channel type); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: Front $65/seat/mo (Professional: omnichannel); AgileCRM None (no chat widget).
  • Sellio's inbox: WhatsApp and Telegram, which neither Front nor AgileCRM has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Front and AgileCRM on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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