FreshchatGorgiasFreshchat vs Gorgias

Freshchat vs Gorgias: messaging or ecommerce help desk

A messaging platform against an ecommerce help desk: Gorgias is $35 a month cheaper for five people. Where Freshchat and Gorgias split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Freshchat if you want a free chat inbox for up to ten agents and can add channels later. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $35 a month cheaper than Freshchat ($95 a month on Freshchat against $60 on Gorgias), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Freshchat and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Freshchat nor Gorgias includes Telegram outright. For a team of two to ten weighing Freshchat against Gorgias, the third option below puts chat and tickets at one workspace price.

At a glanceFreshchatFreshchatGorgiasGorgias
Built aroundChat and messaging · tickets live in FreshdeskShopify orders · tickets priced by volume
Entry plan$19/agent/mo · Growth, yearly$10/mo · Starter: 50 tickets
Chat in the price$0 · Free: up to 10 agents, widget and email$60/mo · Basic: 300 tickets, any agents
AI agent$49 per 100 sessions · after 500 includedAbout $1 per resolution · and it counts as a ticket
Copilot for agents$29/agent/mo · Pro and upIncluded · AI-assisted replies
Free planYes · up to 10 agentsNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FreshchatFreshchat

    As a conversation in the team inbox, from the widget or a messaging app; a ticket means Freshdesk. Gorgias raises a ticket where Freshchat keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Freshchat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    FreshchatFreshchat

    The free plan covers ten agents on the widget and email; $19 on Growth adds WhatsApp, Instagram and SMS. $95 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $95 on Freshchat.

  3. 03

    How the AI is billed

    FreshchatFreshchat

    Freddy AI Agent sessions: 500 included on paid plans, then $49 per 100. Copilot is $29 per agent on Pro. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Freshchat meters AI ($49 per 100 sessions) above the seats as well.

  4. 04

    Channels in the price

    FreshchatFreshchat

    Web and mobile widget and email on Free; WhatsApp, Instagram, Messenger, SMS and Line from Growth. The same set as Gorgias.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. The same set as Freshchat.

  5. 05

    Beyond the inbox

    FreshchatFreshchat

    Campaigns and bots for the widget; the rest of Freshworks for tickets, IT and sales. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Freshchat is a messaging platform instead.

  6. 06

    Time to the first reply

    FreshchatFreshchat

    An hour for the widget; a day to connect the messaging channels. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Freshchat is an hour for the widget.

Sources: Freshchat pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Freshchat team inbox: the conversation list, the chat and the customer context
FreshchatFreshchat. The Freshchat team inbox: the conversation list, the chat and the customer context
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Freshchat pricing page (recorded 2026-09-13); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Freshchat, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFreshchatFreshchatGorgiasGorgiasSellio

Pricing

Pricing model
Per agent; AI sessions in packs
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
Up to 10 agents
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
In the inbox
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Growth and up
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Growth and up
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Line, not Telegram
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams integrations
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Freddy AI Agent
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
500 sessions, then $49 per 100
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Bot hands to an agent
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Through Freshdesk
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Bots and routing
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and CSAT
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Freshchat if

  • You want a free chat inbox for up to ten agents and can add channels later.
  • You already use Freshdesk and want chat from the same vendor.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is an hour for the widget here and hours for a Shopify store on Gorgias.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $35 a month less than on Freshchat ($60 against $95), before AI.
  • You need a ticket queue, which Freshchat does not have.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $95 a month on Freshchat against $60 on Gorgias for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Freshchat meters AI ($49 per 100 sessions) above the seats, Gorgias meters AI (about $1 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Freshchat nor Gorgias includes.

What two, five and ten people pay

Freshchat on Growth: $38, $95 and $190 a month for two, five and ten people, before AI. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $50 less than Freshchat and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $95 under Freshchat.

Where the two agree, and where they split

Freshchat is a messaging platform built around chat and messaging; Gorgias is an ecommerce help desk built around Shopify orders. Only Freshchat has a free plan (up to 10 agents); Gorgias offers a free trial. Freshchat and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Freshchat nor Gorgias includes Telegram outright. Freshchat ($49 per 100 sessions) and Gorgias (about $1 per resolution) both meter AI above the seats. Gorgias has tickets and Freshchat does not, and neither Freshchat nor Gorgias ships a desktop app. Freshchat is an hour for the widget; Gorgias is hours for a Shopify store.

What each price leaves out

Freshchat: Freddy AI Agent: 500 sessions included on paid plans, then $49 per 100; Freddy Copilot $29 per agent on Pro and up. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Freshchat's $49 per 100 sessions and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Freshchat's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FreshchatFreshchat$0.49$0
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FreshchatFreshchat · 14-day trial of Enterprise
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Freshchat vs Gorgias: the questions people ask

Freshchat is a messaging platform built around chat and messaging; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and Freshchat does not, and neither Freshchat nor Gorgias ships a desktop app.

  • Entry plan: Freshchat $19/agent/mo (Growth, yearly); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Freshchat $0 (Free: up to 10 agents, widget and email); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio puts every channel in one inbox: Telegram, which neither Freshchat nor Gorgias has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Freshchat and Gorgias rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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