UserlikeShopify InboxUserlike vs Shopify Inbox

Userlike vs Shopify Inbox: $475 or $0 for five people

A customer messaging platform against a free chat for Shopify stores: Shopify Inbox is $475 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. Pick Shopify Inbox if you run a Shopify store and want free chat with the cart in view. For five people, Shopify Inbox is $475 a month cheaper than Userlike ($475 a month on Userlike against $0 on Shopify Inbox), before AI. Sellio Mini is $45, which only Shopify Inbox's figure comes under. Userlike and Shopify Inbox both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither Userlike nor Shopify Inbox includes email outright. Below, a third option for a team of two to ten that wants what Userlike and Shopify Inbox sell here at one price.

At a glanceUserlikeUserlikeShopify InboxShopify Inbox
Built aroundThe website messenger · now Lime ConnectThe storefront chat · free with a Shopify plan
Entry plan$0 · Free: 1 seat, 200 conversations$0 · with any Shopify plan
Chat in the priceAbout $95/seat/mo · Pro, three-seat minimum, yearly$0 · storefront and Shop app
AI agentFrom about $108/mo · AI Agent, 100 conversationsIncluded · AI chat from the catalog and policies
Copilot for agentsAbout $21/seat/mo · AI CopilotIncluded · suggested replies
Free planYes · 1 seat, website onlyYes · the app is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. Shopify Inbox has no ticket queue either.

    Shopify InboxShopify Inbox

    As a chat on the storefront or in the Shop app, with the cart and orders beside it. Userlike has no ticket queue either.

  2. 02

    What the seat buys

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $0 on Shopify Inbox.

    Shopify InboxShopify Inbox

    There is no seat price; staff are limited by the Shopify plan's staff accounts. $0 for five people, against $475 on Userlike.

  3. 03

    How the AI is billed

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. Shopify Inbox folds AI (included) into the plan instead.

    Shopify InboxShopify Inbox

    The AI chat learns the catalog and policies and is included; there is nothing to meter. Userlike meters AI (from about $108/mo) above the seats instead.

  4. 04

    Channels in the price

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. WhatsApp, Instagram and Telegram are here and not on Shopify Inbox.

    Shopify InboxShopify Inbox

    Storefront chat and the Shop app; no email, WhatsApp, Instagram or Telegram in the inbox. Userlike adds WhatsApp, Instagram and Telegram, which Shopify Inbox lacks.

  5. 05

    Beyond the inbox

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. Shopify Inbox is a free chat for Shopify stores instead.

    Shopify InboxShopify Inbox

    Product recommendations, discount codes and order updates inside the chat. Userlike is a customer messaging platform instead.

  6. 06

    Time to the first reply

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. Shopify Inbox is minutes.

    Shopify InboxShopify Inbox

    Minutes: install the app from the Shopify admin. Userlike is an hour.

Sources: Userlike pricing · Shopify Inbox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat
The Shopify Inbox conversation: the chat with the customer's cart and orders on the side
Shopify InboxShopify Inbox. The Shopify Inbox conversation: the chat with the customer's cart and orders on the side

Pricing references: Userlike pricing page (recorded 2026-09-13); Shopify Inbox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Userlike, Shopify Inbox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureUserlikeUserlikeShopify InboxShopify InboxSellio

Pricing

Pricing model
Per seat in euros; three-seat minimum
Free with Shopify
Per workspace; seats and channels are plan limits
Free plan
1 seat, 200 conversations
The whole app
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Storefront and Shop app
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Pro
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Pro
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Pro
No longer connected
From Mini: Instagram DMs beside web chat
Telegram
Pro
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent add-on
Learns the catalog
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From about $108 a month
Included
Metered from an included credit, with caps you set
AI hands off to a person
Hands to an agent
Hands to staff
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations only
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Workflows add-on
Instant answers, greetings
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Pro
Assisted orders
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile
Admin and mobile
Native Windows and macOS apps

Which one, for whom

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need WhatsApp, Instagram and Telegram in the price, which Shopify Inbox does not include outright.
  • Time to the first reply is an hour here and minutes on Shopify Inbox.

Pick Shopify Inbox if

  • You run a Shopify store and want free chat with the cart in view.
  • One channel is enough and you do not need tickets.
  • Five people cost $475 a month less than on Userlike ($0 against $475), before AI.
  • You want the AI in the seat price (included) rather than Userlike's meter at from about $108/mo.

The third option: Sellio

  • You are two to ten people on Userlike or Shopify Inbox who answer chat, messaging and email, and want to compare workspace pricing with $475 a month on Userlike against $0 on Shopify Inbox for five people.
  • You want the AI bill known before the month starts: Userlike meters AI (from about $108/mo) above the seats, Shopify Inbox folds AI (included) into the plan; Sellio includes a credit and lets you cap it.
  • You need native Windows and macOS apps and tickets raised from a chat, which neither Userlike nor Shopify Inbox includes.

What two, five and ten people pay

Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Shopify Inbox: $0 a month for five (free; five staff need the Shopify plan that allows them); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $430 less than Userlike and more than Shopify Inbox's $0 for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Userlike is a customer messaging platform built around the website messenger; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Both have a free plan: Userlike's is 1 seat, website only, Shopify Inbox's is the app is free. Userlike and Shopify Inbox both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither Userlike nor Shopify Inbox includes email outright. Userlike meters AI (from about $108/mo) above the seats; Shopify Inbox folds AI (included) into the plan. Neither Userlike nor Shopify Inbox has a ticket queue, and neither Userlike nor Shopify Inbox ships a desktop app. Userlike is an hour; Shopify Inbox is minutes.

What each price leaves out

Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Shopify Inbox: AI chat and suggested replies included. Beside Userlike's from about $108/mo and Shopify Inbox's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    UserlikeUserlikeSee vendorNot quoted
    Shopify InboxShopify InboxSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    UserlikeUserlike · 14-day trial of Pro
    Shopify InboxShopify Inbox · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Userlike vs Shopify Inbox: the questions people ask

Userlike is a customer messaging platform built around the website messenger; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Neither Userlike nor Shopify Inbox has a ticket queue, and neither Userlike nor Shopify Inbox ships a desktop app.

  • Entry plan: Userlike $0 (Free: 1 seat, 200 conversations); Shopify Inbox $0 (with any Shopify plan).
  • Chat in the price: Userlike About $95/seat/mo (Pro, three-seat minimum, yearly); Shopify Inbox $0 (storefront and Shop app).
  • Sellio's inbox: email, which neither Userlike nor Shopify Inbox has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Userlike and Shopify Inbox on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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