TidioAcquireTidio vs Acquire

Tidio vs Acquire: live chat and AI or customer engagement

A live chat and AI for small business against a customer engagement platform: one prints a price and one quotes. Where Tidio and Acquire split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick Acquire if you need cobrowsing and video calls in the same tool as chat. For five people it is $49 or more a month on Tidio, and a quote on Acquire, before AI; Sellio Mini is $45 for the workspace. Tidio and Acquire both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor Acquire includes Telegram outright. For a team of two to ten weighing Tidio against Acquire, the third option below puts chat and tickets at one workspace price.

At a glanceTidioTidioAcquireAcquire
Built aroundThe chat widget and Lyro · billed by conversations, not seatsChat, cobrowse and video · priced by quote
Entry plan$24.17/mo · Starter: 100 conversationsQuote · no printed prices
Chat in the priceFrom $49.17/mo · Growth: 250+ conversationsQuote · Self Service tier
AI agentLyro from $32.50/mo · 50 conversationsComing soon · bots listed, not priced
Copilot for agentsIncluded · reply assistantNone printed
Free planYes · 50 conversations a monthNone · trial on request

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Acquire has no ticket queue either.

    AcquireAcquire

    As a chat that can turn into a cobrowse or a video call with the same agent. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people; Acquire prints no figure to set beside it.

    AcquireAcquire

    No seat price is printed; the Self Service and Integrated tiers are quoted after a demo. No figure for five people here; Tidio prints $49.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Acquire has no AI to bill (coming soon) instead.

    AcquireAcquire

    Bots are listed as coming soon with no price; today the product is human agents with cobrowsing. Tidio meters AI (Lyro from $32.50/mo) above the seats instead.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. email, WhatsApp and Instagram are here and not on Acquire.

    AcquireAcquire

    Website chat, SMS, email and voice or video on the Integrated tier; no WhatsApp, Instagram or Telegram. Tidio adds email, WhatsApp and Instagram, which Acquire lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Acquire is a customer engagement platform instead.

    AcquireAcquire

    Cobrowsing, screen sharing and video for guided support; workflows, SLAs and queues. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Acquire is a sales cycle.

    AcquireAcquire

    A sales cycle: a demo, a quote, then onboarding by their services team. Tidio is an hour.

Sources: Tidio pricing · Acquire pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The Acquire agent view: a chat with the cobrowse and video controls beside it
AcquireAcquire. The Acquire agent view: a chat with the cobrowse and video controls beside it

Pricing references: Tidio pricing page (recorded 2026-09-06); Acquire pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Tidio, Acquire and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioAcquireAcquireSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Quote after a demo
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
None; trial on request
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
With cobrowse and video
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Integrated tier
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Notifications only
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Bots listed as coming soon
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
Not priced
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Cases, not a ticket queue
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Workflows and queues
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • You need email, WhatsApp and Instagram in the price, which Acquire does not include outright.
  • You want a free plan to start on; Acquire offers a free trial.

Pick Acquire if

  • You need cobrowsing and video calls in the same tool as chat.
  • You are buying for a regulated or high-touch team and want a services-led rollout.
  • Time to the first reply is a sales cycle here and an hour on Tidio.
  • Its pricing model suits you better than Tidio's: no prices printed; three tiers quoted after a demo.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $49 or more a month on Tidio, and a quote on Acquire for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Tidio meters AI (Lyro from $32.50/mo) above the seats, Acquire has no AI to bill (coming soon), and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither Tidio nor Acquire includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Acquire quotes per team, so two, five and ten people are three conversations with sales. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and against a quote on Acquire for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Acquire is a customer engagement platform built around chat, cobrowse and video. Only Tidio has a free plan (50 conversations a month); Acquire offers a free trial. Tidio and Acquire both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor Acquire includes Telegram outright. Tidio meters AI (Lyro from $32.50/mo) above the seats; Acquire has no AI to bill (coming soon). Neither Tidio nor Acquire has a ticket queue, and only Tidio ships desktop apps. Tidio is an hour; Acquire is a sales cycle.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Acquire: Bots are listed as coming soon; no AI price is printed. Beside Tidio's Lyro from $32.50/mo and Acquire's coming soon, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Acquire does not print the figures above in a form a fetch can read (No prices printed; three tiers quoted after a demo.), so they are marked unverified here beside Tidio's, and Acquire's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    AcquireAcquireSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    AcquireAcquire · Free trial on request
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs Acquire: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Acquire is a customer engagement platform built around chat, cobrowse and video. Neither Tidio nor Acquire has a ticket queue, and only Tidio ships desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); Acquire Quote (no printed prices).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); Acquire Quote (Self Service tier).
  • Sellio's inbox: Telegram, which neither Tidio nor Acquire has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Tidio and Acquire on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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