tawk.toUserliketawk.to vs Userlike

tawk.to vs Userlike: five seats for $58 or $475

A free live chat against a customer messaging platform: tawk.to is $417 a month cheaper for five people. Where tawk.to and Userlike split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. For five people, tawk.to is $417 a month cheaper than Userlike ($58 or more a month on tawk.to against $475 on Userlike), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither tawk.to nor Userlike includes email outright. For a team of two to ten weighing tawk.to against Userlike, the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toUserlikeUserlike
Built aroundFree chat for unlimited agents · paid add-ons per featureThe website messenger · now Lime Connect
Entry plan$0 · unlimited agents$0 · Free: 1 seat, 200 conversations
Chat in the price$0 · $29/mo to remove brandingAbout $95/seat/mo · Pro, three-seat minimum, yearly
AI agentAI Assist from $29/mo · small free tierFrom about $108/mo · AI Agent, 100 conversations
Copilot for agentsIn AI AssistAbout $21/seat/mo · AI Copilot
Free planYes · the core product is freeYes · 1 seat, website only

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Userlike has no ticket queue either.

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $475 on Userlike.

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Userlike meters AI (from about $108/mo) above the seats as well.

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Userlike adds WhatsApp, Instagram and Telegram, which tawk.to lacks.

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. WhatsApp, Instagram and Telegram are here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Userlike is a customer messaging platform instead.

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Userlike is an hour.

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. tawk.to is minutes.

Sources: tawk.to pricing · Userlike pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat

Pricing references: tawk.to pricing page (recorded 2026-09-06); Userlike pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, Userlike and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toUserlikeUserlikeSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per seat in euros; three-seat minimum
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
1 seat, 200 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Pro
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Pro
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Pro
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Pro
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
From about $108 a month
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Workflows add-on
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Analytics on Pro
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $417 a month less than on Userlike ($58 against $475), before AI.
  • You want native desktop apps, which Userlike does not ship.

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need WhatsApp, Instagram and Telegram in the price, which tawk.to does not include outright.
  • Time to the first reply is an hour here and minutes on tawk.to.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $475 on Userlike for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, Userlike meters AI (from about $108/mo) above the seats, and Sellio stops at the cap you set.
  • You need tickets raised from a chat, which neither tawk.to nor Userlike includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $430 less than Userlike for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Userlike is a customer messaging platform built around the website messenger. Both have a free plan: tawk.to's is the core product is free, Userlike's is 1 seat, website only. tawk.to and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither tawk.to nor Userlike includes email outright. tawk.to (AI Assist from $29/mo) and Userlike (from about $108/mo) both meter AI above the seats. Neither tawk.to nor Userlike has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; Userlike is an hour.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Beside tawk.to's AI Assist from $29/mo and Userlike's from about $108/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    UserlikeUserlikeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    UserlikeUserlike · 14-day trial of Pro
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Userlike: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Userlike is a customer messaging platform built around the website messenger. Neither tawk.to nor Userlike has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Userlike $0 (Free: 1 seat, 200 conversations).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Userlike About $95/seat/mo (Pro, three-seat minimum, yearly).
  • Sellio: one inbox for every channel: email, which neither tawk.to nor Userlike has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and Userlike on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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