tawk.toSmartsupptawk.to vs Smartsupp

tawk.to vs Smartsupp: $58 or $83 for five people

A free live chat against a live chat and chatbot for ecommerce: tawk.to is $25 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. For five people, tawk.to is $25 a month cheaper than Smartsupp ($58 or more a month on tawk.to against $83 on Smartsupp), before AI. Sellio Mini, at $45 for the workspace, is $13 under tawk.to. tawk.to and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither tawk.to nor Smartsupp includes email, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what tawk.to and Smartsupp sell here at one price.

At a glancetawk.totawk.toSmartsuppSmartsupp
Built aroundFree chat for unlimited agents · paid add-ons per featureChat with visitor recordings · packages, not seats
Entry plan$0 · unlimited agents$17/mo · Solo: 1 agent, yearly
Chat in the price$0 · $29/mo to remove branding$0 · Free: 1 agent, 25 conversations
AI agentAI Assist from $29/mo · small free tier$16 per 100 conversations · Mira AI, yearly
Copilot for agentsIn AI AssistIncluded · AI reply assistant on paid plans
Free planYes · the core product is freeYes · 1 agent, 25 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Smartsupp has no ticket queue either.

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $83 on Smartsupp.

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Smartsupp meters AI ($16 per 100 conversations) above the seats as well.

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Smartsupp adds WhatsApp, which tawk.to lacks.

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. WhatsApp is here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Smartsupp is a live chat and chatbot for ecommerce instead.

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Smartsupp is minutes.

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. tawk.to is minutes.

Sources: tawk.to pricing · Smartsupp pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it

Pricing references: tawk.to pricing page (recorded 2026-09-06); Smartsupp pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, Smartsupp and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toSmartsuppSmartsuppSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Packages with agents included
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
1 agent, 25 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Paid plans
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Mira
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
$16 per 100 conversations
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Automated messages; workflows on Plus
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Chat statistics
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $25 a month less than on Smartsupp ($58 against $83), before AI.
  • You want native desktop apps, which Smartsupp does not ship.

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • You need WhatsApp in the price, which tawk.to does not include outright.
  • Its pricing model suits you better than tawk.to's: per month by package with agents included, billed yearly; monthly costs more.

The third option: Sellio

  • You are two to ten people on tawk.to or Smartsupp who answer chat, messaging and email, and want to compare workspace pricing with $58 or more a month on tawk.to against $83 on Smartsupp for five people.
  • You want the AI bill known before the month starts: tawk.to meters AI (AI Assist from $29/mo) above the seats, Smartsupp meters AI ($16 per 100 conversations) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Smartsupp includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $38 less than Smartsupp for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Both have a free plan: tawk.to's is the core product is free, Smartsupp's is 1 agent, 25 conversations a month. tawk.to and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither tawk.to nor Smartsupp includes email, Instagram and Telegram outright. tawk.to (AI Assist from $29/mo) and Smartsupp ($16 per 100 conversations) both meter AI above the seats. Neither tawk.to nor Smartsupp has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; Smartsupp is minutes.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Beside tawk.to's AI Assist from $29/mo and Smartsupp's $16 per 100 conversations, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    SmartsuppSmartsuppSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    SmartsuppSmartsupp · 14-day trial of the paid plans
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Smartsupp: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Neither tawk.to nor Smartsupp has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Smartsupp $17/mo (Solo: 1 agent, yearly).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Smartsupp $0 (Free: 1 agent, 25 conversations).
  • Sellio puts every channel in one inbox: email, Instagram and Telegram, which neither tawk.to nor Smartsupp has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and Smartsupp rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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