tawk.toSalesforce Service Cloudtawk.to vs Salesforce Service Cloud

tawk.to vs Salesforce Service Cloud: five seats for $58 or $975

A free live chat against an enterprise service CRM: tawk.to is $917 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Salesforce Service Cloud if the rest of the company runs on Salesforce and support must share the record. For five people, tawk.to is $917 a month cheaper than Salesforce Service Cloud ($58 or more a month on tawk.to against $975 on Salesforce Service Cloud), before AI. Sellio Mini, at $45 for the workspace, is $13 under tawk.to. tawk.to and Salesforce Service Cloud share no channel in the base price; only tawk.to has website chat; only Salesforce Service Cloud has email. Neither tawk.to nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what tawk.to and Salesforce Service Cloud sell here at one price.

At a glancetawk.totawk.toSalesforce Service CloudSalesforce Service Cloud
Built aroundFree chat for unlimited agents · paid add-ons per featureCases on the CRM · channels bought separately
Entry plan$0 · unlimited agents$25/user/mo · Starter Suite
Chat in the price$0 · $29/mo to remove branding$195/user/mo · Core, plus messaging add-ons
AI agentAI Assist from $29/mo · small free tierFlex Credits · Agentforce; Max includes 2.75M a year
Copilot for agentsIn AI AssistIn Agentforce
Free planYes · the core product is freeNone · trials on Starter to Advanced

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Salesforce Service Cloud raises a ticket where tawk.to keeps a conversation.

    Salesforce Service CloudSalesforce Service Cloud

    As a case on the Salesforce record, routed by Omni-Channel to a queue or an agent. tawk.to has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $975 on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    $25 buys the Starter Suite; the service editions run $195 on Core to $550 on Max, with channels as add-ons. $975 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Salesforce Service Cloud meters AI (Flex Credits) above the seats as well.

    Salesforce Service CloudSalesforce Service Cloud

    Agentforce is sold in Flex Credits by usage; only Max includes an allowance. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. website chat is here and not on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    Email and web on the editions; chat, messaging, WhatsApp and voice are bought as add-ons. email is here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Salesforce Service Cloud is an enterprise service CRM instead.

    Salesforce Service CloudSalesforce Service Cloud

    The whole CRM: sales, marketing, commerce, analytics and thousands of AppExchange apps. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Salesforce Service Cloud is weeks to months.

    Salesforce Service CloudSalesforce Service Cloud

    Weeks to months: an implementation, often with a partner. tawk.to is minutes.

Sources: tawk.to pricing · Salesforce Service Cloud pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel
Salesforce Service CloudSalesforce Service Cloud. The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel

Pricing references: tawk.to pricing page (recorded 2026-09-06); Salesforce Service Cloud pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, Salesforce Service Cloud and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toSalesforce Service CloudSalesforce Service CloudSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per user; channels and AI on top
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None; trials
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Messaging add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Email-to-case
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Messaging add-on
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Messenger via add-on
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack is a Salesforce product
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Agentforce
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
Flex Credits by usage
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Cases
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Flow
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Reports and Tableau
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $917 a month less than on Salesforce Service Cloud ($58 against $975), before AI.
  • You need website chat in the price, which Salesforce Service Cloud does not include outright.

Pick Salesforce Service Cloud if

  • The rest of the company runs on Salesforce and support must share the record.
  • You have an implementation partner and a budget for add-ons.
  • You need email in the price, which tawk.to does not include outright.
  • You need a ticket queue, which tawk.to does not have.

The third option: Sellio

  • You are two to ten people on tawk.to or Salesforce Service Cloud who answer chat, messaging and email, and want to compare workspace pricing with $58 or more a month on tawk.to against $975 on Salesforce Service Cloud for five people.
  • You want the AI bill known before the month starts: tawk.to meters AI (AI Assist from $29/mo) above the seats, Salesforce Service Cloud meters AI (Flex Credits) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and WhatsApp in the base price, which neither tawk.to nor Salesforce Service Cloud includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Salesforce Service Cloud on Core: $390, $975 and $1,950 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $930 less than Salesforce Service Cloud for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $1,855 under Salesforce Service Cloud.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Only tawk.to has a free plan (the core product is free); Salesforce Service Cloud offers a free trial. tawk.to and Salesforce Service Cloud share no channel in the base price; only tawk.to has website chat; only Salesforce Service Cloud has email. Neither tawk.to nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. tawk.to (AI Assist from $29/mo) and Salesforce Service Cloud (Flex Credits) both meter AI above the seats. Salesforce Service Cloud has tickets and tawk.to does not, and only tawk.to ships desktop apps. tawk.to is minutes; Salesforce Service Cloud is weeks to months.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Salesforce Service Cloud: Agentforce by Flex Credits; Max includes 2.75M a year, others buy by usage. Beside tawk.to's AI Assist from $29/mo and Salesforce Service Cloud's Flex Credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    Salesforce Service CloudSalesforce Service CloudAssumed $2$960
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    Salesforce Service CloudSalesforce Service Cloud · Free trials on Starter, Pro, Core and Advanced
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Salesforce Service Cloud: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Salesforce Service Cloud has tickets and tawk.to does not, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Salesforce Service Cloud $25/user/mo (Starter Suite).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Salesforce Service Cloud $195/user/mo (Core, plus messaging add-ons).
  • Sellio puts every channel in one inbox: WhatsApp, Instagram and Telegram, which neither tawk.to nor Salesforce Service Cloud has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and Salesforce Service Cloud rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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