tawk.toPure Chattawk.to vs Pure Chat

tawk.to vs Pure Chat: $6 apart for five people

A free live chat against a live chat software: Pure Chat is $6 a month cheaper for five people. What decides between tawk.to and Pure Chat, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Pure Chat if you want cheap chat for a small team on one site with no AI. For five people, Pure Chat is $6 a month cheaper than tawk.to ($58 or more a month on tawk.to against $52 on Pure Chat), before AI. Sellio Mini is $45, $7 under Pure Chat. tawk.to and Pure Chat both include website chat in the price. Neither tawk.to nor Pure Chat includes email, WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between tawk.to and Pure Chat for chat and tickets at one price has a third option below.

At a glancetawk.totawk.toPure ChatPure Chat
Built aroundFree chat for unlimited agents · paid add-ons per featureA chat widget for small sites · operators in packs
Entry plan$0 · unlimited agents$39/mo · Growth: 4 operators, 1 site
Chat in the price$0 · $29/mo to remove branding$39/mo · the whole product is chat
AI agentAI Assist from $29/mo · small free tierNone · no AI agent
Copilot for agentsIn AI AssistNone
Free planYes · the core product is freeNone · 30-day trial of PRO

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Pure Chat has no ticket queue either.

    Pure ChatPure Chat

    As a chat in the widget, with the visitor's page and history in the operator dashboard. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $52 on Pure Chat.

    Pure ChatPure Chat

    $39 buys four operators on one site; PRO at $79 buys ten operators on unlimited sites, extras $8 to $13 each. $52 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Pure Chat has no AI to bill (none) instead.

    Pure ChatPure Chat

    No AI agent or copilot; canned responses and triggers only. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. The same set as Pure Chat.

    Pure ChatPure Chat

    Website chat only; no email, WhatsApp, Instagram or Telegram. The same set as tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Pure Chat is a live chat software instead.

    Pure ChatPure Chat

    Visitor tracking, transcripts and mobile apps. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Pure Chat is minutes.

    Pure ChatPure Chat

    Minutes: paste the widget. tawk.to is minutes.

Sources: tawk.to pricing · Pure Chat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Pure Chat dashboard: the visitor list and an open chat
Pure ChatPure Chat. The Pure Chat dashboard: the visitor list and an open chat

Pricing references: tawk.to pricing page (recorded 2026-09-06); Pure Chat pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, Pure Chat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toPure ChatPure ChatSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per month with operator packs
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
The whole product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Triggers only
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • You want a free plan to start on; Pure Chat offers a 30-day trial of PRO.
  • You want native desktop apps, which Pure Chat does not ship.

Pick Pure Chat if

  • You want cheap chat for a small team on one site with no AI.
  • Operator packs suit you better than per-agent pricing.
  • Five people cost $6 a month less than on tawk.to ($52 against $58), before AI.
  • Its pricing model suits you better than tawk.to's: per month with operators included, billed yearly or monthly. Extra operators per month.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $58 or more a month on tawk.to against $52 on Pure Chat for five people, including each product's limits.
  • The AI invoice should be known in advance: tawk.to meters AI (AI Assist from $29/mo) above the seats and Pure Chat has no AI to bill (none), where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Pure Chat includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Pure Chat: $52 a month for five ($39 for 4 operators plus $13 for the fifth); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $7 less than Pure Chat for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Pure Chat is a live chat software built around a chat widget for small sites. Only tawk.to has a free plan (the core product is free); Pure Chat offers a 30-day trial of PRO. tawk.to and Pure Chat both include website chat in the price. Neither tawk.to nor Pure Chat includes email, WhatsApp, Instagram and Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; Pure Chat has no AI to bill (none). Neither tawk.to nor Pure Chat has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; Pure Chat is minutes.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Pure Chat: No AI agent. Beside tawk.to's AI Assist from $29/mo and Pure Chat's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    Pure ChatPure ChatSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    Pure ChatPure Chat · 30-day trial of PRO
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Pure Chat: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Pure Chat is a live chat software built around a chat widget for small sites. Neither tawk.to nor Pure Chat has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Pure Chat $39/mo (Growth: 4 operators, 1 site).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Pure Chat $39/mo (the whole product is chat).
  • Sellio's inbox: email, WhatsApp, Instagram and Telegram, which neither tawk.to nor Pure Chat has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and Pure Chat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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