tawk.toProProfstawk.to vs ProProfs

tawk.to vs ProProfs: free live chat or live chat

A free live chat against a live chat software: tawk.to is $42 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick ProProfs if one person answers chat and you want every feature free. For five people, tawk.to is $42 a month cheaper than ProProfs ($58 or more a month on tawk.to against $100 on ProProfs), before AI. Sellio Mini, at $45 for the workspace, is $13 under tawk.to. tawk.to and ProProfs both include website chat in the price. Neither tawk.to nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what tawk.to and ProProfs sell here at one price.

At a glancetawk.totawk.toProProfsProProfs
Built aroundFree chat for unlimited agents · paid add-ons per featureThe chat widget · free for one operator
Entry plan$0 · unlimited agents$0 · one operator, all features
Chat in the price$0 · $29/mo to remove brandingAbout $20/operator/mo · Team plan
AI agentAI Assist from $29/mo · small free tier$450/year · 2,500 AI interactions a month
Copilot for agentsIn AI AssistIn the AI add-on
Free planYes · the core product is freeYes · a single operator

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. ProProfs has no ticket queue either.

    ProProfsProProfs

    As a chat in the widget, greeted by a rule or the AI add-on, with the visitor's page shown. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $100 on ProProfs.

    ProProfsProProfs

    One operator is free with every feature; a team pays per operator, about $20 a month each. $100 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. ProProfs folds AI ($450/year) into the plan instead.

    ProProfsProProfs

    AI chat automation is $450 a year for 2,500 interactions a month, a flat add-on. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. The same set as ProProfs.

    ProProfsProProfs

    Website chat, with WhatsApp, Instagram and Messenger on the team plan; no Telegram. The same set as tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. ProProfs is a live chat software instead.

    ProProfsProProfs

    A help desk, a knowledge base and surveys as sibling products; a suite from $499 a month. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. ProProfs is minutes.

    ProProfsProProfs

    Minutes: paste the widget. tawk.to is minutes.

Sources: tawk.to pricing · ProProfs pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The ProProfs Chat operator view: the chat with the visitor's page and history
ProProfsProProfs. The ProProfs Chat operator view: the chat with the visitor's page and history

Pricing references: tawk.to pricing page (recorded 2026-09-06); ProProfs pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

tawk.to, ProProfs and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toProProfsProProfsSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per operator; AI flat
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
One operator
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Separate help desk product
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Team plan
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Team plan
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
AI add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
$450 a year flat
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an operator
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Separate help desk product
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Greetings and routing
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $42 a month less than on ProProfs ($58 against $100), before AI.
  • Its pricing model suits you better than ProProfs's: free live chat; paid add-ons per feature.

Pick ProProfs if

  • One person answers chat and you want every feature free.
  • A flat yearly AI add-on beats a per-conversation meter for you.
  • You want the AI in the seat price ($450/year) rather than tawk.to's meter at AI Assist from $29/mo.
  • Its pricing model suits you better than tawk.to's: free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.

The third option: Sellio

  • You are two to ten people on tawk.to or ProProfs who answer chat, messaging and email, and want to compare workspace pricing with $58 or more a month on tawk.to against $100 on ProProfs for five people.
  • You want the AI bill known before the month starts: tawk.to meters AI (AI Assist from $29/mo) above the seats, ProProfs folds AI ($450/year) into the plan; Sellio includes a credit and lets you cap it.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor ProProfs includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. ProProfs: $100 a month for five (5 operators × about $20); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $55 less than ProProfs for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; ProProfs is a live chat software built around the chat widget. Both have a free plan: tawk.to's is the core product is free, ProProfs's is a single operator. tawk.to and ProProfs both include website chat in the price. Neither tawk.to nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; ProProfs folds AI ($450/year) into the plan. Neither tawk.to nor ProProfs has a ticket queue, and both ship desktop apps. tawk.to is minutes; ProProfs is minutes.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. ProProfs: AI Chat Automation $450 a year for 2,500 interactions a month. Beside tawk.to's AI Assist from $29/mo and ProProfs's $450/year, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

ProProfs does not print the figures above in a form a fetch can read (Free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.), so they are marked unverified here beside tawk.to's, and ProProfs's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    ProProfsProProfsSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    ProProfsProProfs · 15-day trial of the team plan
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs ProProfs: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; ProProfs is a live chat software built around the chat widget. Neither tawk.to nor ProProfs has a ticket queue, and both ship desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); ProProfs $0 (one operator, all features).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); ProProfs About $20/operator/mo (Team plan).
  • Sellio: email, WhatsApp, Instagram and Telegram, which neither tawk.to nor ProProfs has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and ProProfs rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required