tawk.toLiveHelpNowtawk.to vs LiveHelpNow

tawk.to vs LiveHelpNow: $58 against $295 a month

A free live chat against a help desk and live chat: tawk.to is $237 a month cheaper for five people. Where tawk.to and LiveHelpNow split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. For five people, tawk.to is $237 a month cheaper than LiveHelpNow ($58 or more a month on tawk.to against $295 on LiveHelpNow), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and LiveHelpNow both include website chat in the price. Neither tawk.to nor LiveHelpNow includes email, WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing tawk.to against LiveHelpNow, the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toLiveHelpNowLiveHelpNow
Built aroundFree chat for unlimited agents · paid add-ons per featureChat and a knowledge base · tickets on the middle plan
Entry plan$0 · unlimited agents$39/agent/mo · Essential
Chat in the price$0 · $29/mo to remove branding$39/agent/mo · chat on every plan
AI agentAI Assist from $29/mo · small free tierFrom $99/mo · Knowledge AI; conversational AI from $499
Copilot for agentsIn AI AssistIncluded · AI Agent Assist
Free planYes · the core product is freeNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. LiveHelpNow has no ticket queue either.

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $295 on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. LiveHelpNow meters AI (from $99/mo) above the seats as well.

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. The same set as LiveHelpNow.

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. The same set as tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. LiveHelpNow is a help desk and live chat instead.

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. LiveHelpNow is a day.

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. tawk.to is minutes.

Sources: tawk.to pricing · LiveHelpNow pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it

Pricing references: tawk.to pricing page (recorded 2026-09-06); LiveHelpNow pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, LiveHelpNow and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toLiveHelpNowLiveHelpNowSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per agent; AI in monthly packs
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Professional and up
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Social channels
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Knowledge AI and conversational AI
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
From $99 a month in packs
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Professional and up
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Automations by plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Dashboards on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $237 a month less than on LiveHelpNow ($58 against $295), before AI.
  • You want a free plan to start on; LiveHelpNow offers no trial.

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • Time to the first reply is a day here and minutes on tawk.to.
  • Its pricing model suits you better than tawk.to's: per agent per month; AI sold in monthly packs of answers or conversations.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $295 on LiveHelpNow for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, LiveHelpNow meters AI (from $99/mo) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor LiveHelpNow includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $250 less than LiveHelpNow for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $495 under LiveHelpNow.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Only tawk.to has a free plan (the core product is free); LiveHelpNow offers no trial. tawk.to and LiveHelpNow both include website chat in the price. Neither tawk.to nor LiveHelpNow includes email, WhatsApp, Instagram and Telegram outright. tawk.to (AI Assist from $29/mo) and LiveHelpNow (from $99/mo) both meter AI above the seats. Neither tawk.to nor LiveHelpNow has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; LiveHelpNow is a day.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Beside tawk.to's AI Assist from $29/mo and LiveHelpNow's from $99/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    LiveHelpNowLiveHelpNow · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs LiveHelpNow: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither tawk.to nor LiveHelpNow has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); LiveHelpNow $39/agent/mo (Essential).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); LiveHelpNow $39/agent/mo (chat on every plan).
  • Sellio: one inbox for every channel: email, WhatsApp, Instagram and Telegram, which neither tawk.to nor LiveHelpNow has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and LiveHelpNow on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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