tawk.toLiveAgenttawk.to vs LiveAgent

tawk.to vs LiveAgent: $87 apart for five people

A free live chat against a help desk with live chat and calls: tawk.to is $87 a month cheaper for five people. Where tawk.to and LiveAgent split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick LiveAgent if you want email, chat and a call center in one ticket queue at a low seat price. For five people, tawk.to is $87 a month cheaper than LiveAgent ($58 or more a month on tawk.to against $145 on LiveAgent), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and LiveAgent both include website chat in the price; only LiveAgent has email. Neither tawk.to nor LiveAgent includes WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing tawk.to against LiveAgent, the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toLiveAgentLiveAgent
Built aroundFree chat for unlimited agents · paid add-ons per featureA universal inbox · email, chat and calls
Entry plan$0 · unlimited agents$15/agent/mo · Small Business, yearly
Chat in the price$0 · $29/mo to remove branding$15/agent/mo · chat on every plan
AI agentAI Assist from $29/mo · small free tierIncluded · chatbot and answer assistant
Copilot for agentsIn AI AssistIncluded
Free planYes · the core product is freeNone · 30-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. LiveAgent raises a ticket where tawk.to keeps a conversation.

    LiveAgentLiveAgent

    As a ticket in the universal inbox, whether it came by email, chat or a call. tawk.to has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $145 on LiveAgent.

    LiveAgentLiveAgent

    $15 buys email and two chat buttons on Small Business; the call center starts on Medium at $29. $145 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. LiveAgent folds AI (included) into the plan instead.

    LiveAgentLiveAgent

    The chatbot, answer assistant and triage are included in the paid plans; no per-conversation meter. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. LiveAgent adds email, which tawk.to lacks.

    LiveAgentLiveAgent

    Email and chat on every plan; calls from Medium; WhatsApp, Viber, Instagram and Facebook on Large and up. email is here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. LiveAgent is a help desk with live chat and calls instead.

    LiveAgentLiveAgent

    A call center with IVR, a knowledge base and a customer portal. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. LiveAgent is a day.

    LiveAgentLiveAgent

    A day: connect the mailbox, add the chat button, set the departments. tawk.to is minutes.

Sources: tawk.to pricing · LiveAgent pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The LiveAgent universal inbox: the ticket list with email, chat and call tickets together
LiveAgentLiveAgent. The LiveAgent universal inbox: the ticket list with email, chat and call tickets together

Pricing references: tawk.to pricing page (recorded 2026-09-06); LiveAgent pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, LiveAgent and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toLiveAgentLiveAgentSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per agent; AI included
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Large and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Add-on below Large
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Viber, not Telegram
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack integration
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Chatbot included
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
In the seat
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Universal inbox
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Rules and time rules
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $87 a month less than on LiveAgent ($58 against $145), before AI.
  • You want a free plan to start on; LiveAgent offers a 30-day trial, no card.

Pick LiveAgent if

  • You want email, chat and a call center in one ticket queue at a low seat price.
  • AI included in the seat matters more than a tunable AI meter.
  • You need email in the price, which tawk.to does not include outright.
  • You need a ticket queue, which tawk.to does not have.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $145 on LiveAgent for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, LiveAgent folds AI (included) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and WhatsApp in the base price, which neither tawk.to nor LiveAgent includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. LiveAgent on Medium Business: $58, $145 and $290 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $100 less than LiveAgent for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under LiveAgent.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; LiveAgent is a help desk with live chat and calls built around a universal inbox. Only tawk.to has a free plan (the core product is free); LiveAgent offers a 30-day trial, no card. tawk.to and LiveAgent both include website chat in the price; only LiveAgent has email. Neither tawk.to nor LiveAgent includes WhatsApp, Instagram and Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; LiveAgent folds AI (included) into the plan. LiveAgent has tickets and tawk.to does not, and both ship desktop apps. tawk.to is minutes; LiveAgent is a day.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. LiveAgent: Chatbot, answer assistant, autoresponder and triage included in the paid plans. Beside tawk.to's AI Assist from $29/mo and LiveAgent's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    LiveAgentLiveAgentAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    LiveAgentLiveAgent · 30-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs LiveAgent: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; LiveAgent is a help desk with live chat and calls built around a universal inbox. LiveAgent has tickets and tawk.to does not, and both ship desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); LiveAgent $15/agent/mo (Small Business, yearly).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); LiveAgent $15/agent/mo (chat on every plan).
  • Sellio: WhatsApp, Instagram and Telegram, which neither tawk.to nor LiveAgent has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and LiveAgent rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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