tawk.toGenesys Cloud CXtawk.to vs Genesys Cloud CX

tawk.to vs Genesys Cloud CX: free live chat or contact center

A free live chat against a contact center platform: tawk.to is $517 a month cheaper for five people. What decides between tawk.to and Genesys Cloud CX, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Genesys Cloud CX if you run a contact center where voice, routing and workforce management come first. For five people, tawk.to is $517 a month cheaper than Genesys Cloud CX ($58 or more a month on tawk.to against $575 on Genesys Cloud CX), before AI. Sellio Mini is $45, $13 under tawk.to. tawk.to and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither tawk.to nor Genesys Cloud CX includes Telegram outright. A team of two to ten choosing between tawk.to and Genesys Cloud CX for chat and tickets at one price has a third option below.

At a glancetawk.totawk.toGenesys Cloud CXGenesys Cloud CX
Built aroundFree chat for unlimited agents · paid add-ons per featureThe contact center · voice first, digital added
Entry plan$0 · unlimited agents$75/user/mo · CX 1: voice only
Chat in the price$0 · $29/mo to remove branding$115/user/mo · CX 2: adds digital channels
AI agentAI Assist from $29/mo · small free tierAI tokens · 250 a month included per org
Copilot for agentsIn AI AssistIn tokens
Free planYes · the core product is freeNone · no printed trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Genesys Cloud CX has no ticket queue either.

    Genesys Cloud CXGenesys Cloud CX

    As an interaction routed by skills and queues, whether it is a call, a web message or an email. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $575 on Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    $75 buys voice on CX 1; web messaging, email and social start on CX 2 at $115 per user. $575 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Genesys Cloud CX folds AI (AI tokens) into the plan instead.

    Genesys Cloud CXGenesys Cloud CX

    AI Experience tokens: a monthly allowance per org, then bought by usage, covering bots and agent assist. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Genesys Cloud CX adds email, WhatsApp and Instagram, which tawk.to lacks.

    Genesys Cloud CXGenesys Cloud CX

    Voice, web messaging, email, SMS, WhatsApp, Messenger and Instagram on the digital plans; no Telegram. email, WhatsApp and Instagram are here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Genesys Cloud CX is a contact center platform instead.

    Genesys Cloud CXGenesys Cloud CX

    Workforce management, quality, speech analytics and outbound dialing for a contact center. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Genesys Cloud CX is weeks.

    Genesys Cloud CXGenesys Cloud CX

    Weeks: a contact center rollout with routing, IVR and workforce setup. tawk.to is minutes.

Sources: tawk.to pricing · Genesys Cloud CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record
Genesys Cloud CXGenesys Cloud CX. The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record

Pricing references: tawk.to pricing page (recorded 2026-09-06); Genesys Cloud CX pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, Genesys Cloud CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toGenesys Cloud CXGenesys Cloud CXSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per user; AI by tokens
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Web messaging on CX 2 and up
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
CX 2 and up
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
CX 2 and up, plus fees
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
CX 2 and up
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Teams and Slack integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Bots on tokens
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
Tokens, then usage
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Cases via work automation
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Architect flows
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Deep contact center reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Desktop app
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $517 a month less than on Genesys Cloud CX ($58 against $575), before AI.
  • You want a free plan to start on; Genesys Cloud CX offers no trial.

Pick Genesys Cloud CX if

  • You run a contact center where voice, routing and workforce management come first.
  • Named, concurrent or hourly licensing matters for shift work.
  • You need email, WhatsApp and Instagram in the price, which tawk.to does not include outright.
  • You want the AI in the seat price (AI tokens) rather than tawk.to's meter at AI Assist from $29/mo.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $58 or more a month on tawk.to against $575 on Genesys Cloud CX for five people, including each product's limits.
  • The AI invoice should be known in advance: tawk.to meters AI (AI Assist from $29/mo) above the seats and Genesys Cloud CX folds AI (AI tokens) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Genesys Cloud CX includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Genesys Cloud CX on CX 2: $230, $575 and $1,150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $530 less than Genesys Cloud CX for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $1,055 under Genesys Cloud CX.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Genesys Cloud CX is a contact center platform built around the contact center. Only tawk.to has a free plan (the core product is free); Genesys Cloud CX offers no trial. tawk.to and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither tawk.to nor Genesys Cloud CX includes Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; Genesys Cloud CX folds AI (AI tokens) into the plan. Neither tawk.to nor Genesys Cloud CX has a ticket queue, and both ship desktop apps. tawk.to is minutes; Genesys Cloud CX is weeks.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Genesys Cloud CX: AI Experience tokens: 250 named or 350 concurrent a month per org included, then bought by usage. Beside tawk.to's AI Assist from $29/mo and Genesys Cloud CX's AI tokens, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    Genesys Cloud CXGenesys Cloud CXAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    Genesys Cloud CXGenesys Cloud CX · None printed; contact sales
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Genesys Cloud CX: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Genesys Cloud CX is a contact center platform built around the contact center. Neither tawk.to nor Genesys Cloud CX has a ticket queue, and both ship desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Genesys Cloud CX $75/user/mo (CX 1: voice only).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Genesys Cloud CX $115/user/mo (CX 2: adds digital channels).
  • Sellio's inbox: Telegram, which neither tawk.to nor Genesys Cloud CX has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and Genesys Cloud CX on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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