tawk.toFronttawk.to vs Front

tawk.to vs Front: $58 or $325 for five people

A free live chat against a team inbox: tawk.to is $267 a month cheaper for five people. Where tawk.to and Front split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. For five people, tawk.to is $267 a month cheaper than Front ($58 or more a month on tawk.to against $325 on Front), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and Front both include website chat in the price; only Front has email and Instagram. Neither tawk.to nor Front includes WhatsApp and Telegram outright. For a team of two to ten weighing tawk.to against Front, the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toFrontFront
Built aroundFree chat for unlimited agents · paid add-ons per featureShared email · comments and drafts on every thread
Entry plan$0 · unlimited agents$25/seat/mo · Starter: one channel type
Chat in the price$0 · $29/mo to remove branding$65/seat/mo · Professional: omnichannel
AI agentAI Assist from $29/mo · small free tierFrom $0.05 per conversation · Autopilot
Copilot for agentsIn AI Assist$20/seat/mo
Free planYes · the core product is freeNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Front has no ticket queue either.

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $325 on Front.

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Front meters AI (from $0.05 per conversation) above the seats as well.

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Front adds email and Instagram, which tawk.to lacks.

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. email and Instagram are here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Front is a team inbox instead.

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Front is a day.

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. tawk.to is minutes.

Sources: tawk.to pricing · Front pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top

Pricing references: tawk.to pricing page (recorded 2026-09-06); Front pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

tawk.to, Front and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toFrontFrontSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per seat; channels tiered; AI add-ons per seat.
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
14-day trial.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Chat channel; Starter allows one channel type.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
The core of the product.
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Professional and up, via add-on.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Professional and up.
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack and Teams integrations.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Autopilot.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
From $0.05 per conversation; Copilot $20 per seat.
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Routes to teammates.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Conversations with tags and status.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Rules engine; visual on higher plans.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Analytics on Professional and up.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Mac and Windows apps.
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $267 a month less than on Front ($58 against $325), before AI.
  • You want a free plan to start on; Front offers a 14-day trial of Professional.

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • You need email and Instagram in the price, which tawk.to does not include outright.
  • Time to the first reply is a day here and minutes on tawk.to.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $325 on Front for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, Front meters AI (from $0.05 per conversation) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Front includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $280 less than Front for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $555 under Front.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Front is a team inbox built around shared email. Only tawk.to has a free plan (the core product is free); Front offers a 14-day trial of Professional. tawk.to and Front both include website chat in the price; only Front has email and Instagram. Neither tawk.to nor Front includes WhatsApp and Telegram outright. tawk.to (AI Assist from $29/mo) and Front (from $0.05 per conversation) both meter AI above the seats. Neither tawk.to nor Front has a ticket queue, and both ship desktop apps. tawk.to is minutes; Front is a day.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). Beside tawk.to's AI Assist from $29/mo and Front's from $0.05 per conversation, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    FrontFront$0.05$24
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    FrontFront · 14-day trial of Professional
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Front: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Front is a team inbox built around shared email. Neither tawk.to nor Front has a ticket queue, and both ship desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Front $25/seat/mo (Starter: one channel type).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Front $65/seat/mo (Professional: omnichannel).
  • Sellio: WhatsApp and Telegram, which neither tawk.to nor Front has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and Front rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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