SmartsuppShopify InboxSmartsupp vs Shopify Inbox

Smartsupp vs Shopify Inbox: five seats for $83 or $0

A live chat and chatbot for ecommerce against a free chat for Shopify stores: Shopify Inbox is $83 a month cheaper for five people. What decides between Smartsupp and Shopify Inbox, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. Pick Shopify Inbox if you run a Shopify store and want free chat with the cart in view. For five people, Shopify Inbox is $83 a month cheaper than Smartsupp ($83 a month on Smartsupp against $0 on Shopify Inbox), before AI. Sellio Mini is $45, which only Shopify Inbox's figure comes under. Smartsupp and Shopify Inbox both include website chat in the price; only Smartsupp has WhatsApp. Neither Smartsupp nor Shopify Inbox includes email, Instagram and Telegram outright. A team of two to ten choosing between Smartsupp and Shopify Inbox for chat and tickets at one price has a third option below.

At a glanceSmartsuppSmartsuppShopify InboxShopify Inbox
Built aroundChat with visitor recordings · packages, not seatsThe storefront chat · free with a Shopify plan
Entry plan$17/mo · Solo: 1 agent, yearly$0 · with any Shopify plan
Chat in the price$0 · Free: 1 agent, 25 conversations$0 · storefront and Shop app
AI agent$16 per 100 conversations · Mira AI, yearlyIncluded · AI chat from the catalog and policies
Copilot for agentsIncluded · AI reply assistant on paid plansIncluded · suggested replies
Free planYes · 1 agent, 25 conversations a monthYes · the app is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. Shopify Inbox has no ticket queue either.

    Shopify InboxShopify Inbox

    As a chat on the storefront or in the Shop app, with the cart and orders beside it. Smartsupp has no ticket queue either.

  2. 02

    What the seat buys

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $0 on Shopify Inbox.

    Shopify InboxShopify Inbox

    There is no seat price; staff are limited by the Shopify plan's staff accounts. $0 for five people, against $83 on Smartsupp.

  3. 03

    How the AI is billed

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. Shopify Inbox folds AI (included) into the plan instead.

    Shopify InboxShopify Inbox

    The AI chat learns the catalog and policies and is included; there is nothing to meter. Smartsupp meters AI ($16 per 100 conversations) above the seats instead.

  4. 04

    Channels in the price

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. WhatsApp is here and not on Shopify Inbox.

    Shopify InboxShopify Inbox

    Storefront chat and the Shop app; no email, WhatsApp, Instagram or Telegram in the inbox. Smartsupp adds WhatsApp, which Shopify Inbox lacks.

  5. 05

    Beyond the inbox

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. Shopify Inbox is a free chat for Shopify stores instead.

    Shopify InboxShopify Inbox

    Product recommendations, discount codes and order updates inside the chat. Smartsupp is a live chat and chatbot for ecommerce instead.

  6. 06

    Time to the first reply

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. Shopify Inbox is minutes.

    Shopify InboxShopify Inbox

    Minutes: install the app from the Shopify admin. Smartsupp is minutes.

Sources: Smartsupp pricing · Shopify Inbox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it
The Shopify Inbox conversation: the chat with the customer's cart and orders on the side
Shopify InboxShopify Inbox. The Shopify Inbox conversation: the chat with the customer's cart and orders on the side

Pricing references: Smartsupp pricing page (recorded 2026-09-13); Shopify Inbox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Smartsupp, Shopify Inbox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureSmartsuppSmartsuppShopify InboxShopify InboxSellio

Pricing

Pricing model
Packages with agents included
Free with Shopify
Per workspace; seats and channels are plan limits
Free plan
1 agent, 25 conversations
The whole app
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Storefront and Shop app
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
All plans
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
No longer connected
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Mira
Learns the catalog
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$16 per 100 conversations
Included
Metered from an included credit, with caps you set
AI hands off to a person
Hands to an agent
Hands to staff
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Automated messages; workflows on Plus
Instant answers, greetings
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat statistics
Assisted orders
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile
Admin and mobile
Native Windows and macOS apps

Which one, for whom

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • You need WhatsApp in the price, which Shopify Inbox does not include outright.
  • Its pricing model suits you better than Shopify Inbox's: per month by package with agents included, billed yearly; monthly costs more.

Pick Shopify Inbox if

  • You run a Shopify store and want free chat with the cart in view.
  • One channel is enough and you do not need tickets.
  • Five people cost $83 a month less than on Smartsupp ($0 against $83), before AI.
  • You want the AI in the seat price (included) rather than Smartsupp's meter at $16 per 100 conversations.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $83 a month on Smartsupp against $0 on Shopify Inbox for five people, including each product's limits.
  • The AI invoice should be known in advance: Smartsupp meters AI ($16 per 100 conversations) above the seats and Shopify Inbox folds AI (included) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Smartsupp nor Shopify Inbox includes.

What two, five and ten people pay

Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Shopify Inbox: $0 a month for five (free; five staff need the Shopify plan that allows them); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $38 less than Smartsupp and more than Shopify Inbox's $0 for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Both have a free plan: Smartsupp's is 1 agent, 25 conversations a month, Shopify Inbox's is the app is free. Smartsupp and Shopify Inbox both include website chat in the price; only Smartsupp has WhatsApp. Neither Smartsupp nor Shopify Inbox includes email, Instagram and Telegram outright. Smartsupp meters AI ($16 per 100 conversations) above the seats; Shopify Inbox folds AI (included) into the plan. Neither Smartsupp nor Shopify Inbox has a ticket queue, and neither Smartsupp nor Shopify Inbox ships a desktop app. Smartsupp is minutes; Shopify Inbox is minutes.

What each price leaves out

Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Shopify Inbox: AI chat and suggested replies included. Beside Smartsupp's $16 per 100 conversations and Shopify Inbox's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    SmartsuppSmartsuppSee vendorNot quoted
    Shopify InboxShopify InboxSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    SmartsuppSmartsupp · 14-day trial of the paid plans
    Shopify InboxShopify Inbox · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Smartsupp vs Shopify Inbox: the questions people ask

Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings; Shopify Inbox is a free chat for Shopify stores built around the storefront chat.

  • Entry plan: Smartsupp $17/mo (Solo: 1 agent, yearly); Shopify Inbox $0 (with any Shopify plan).
  • Chat in the price: Smartsupp $0 (Free: 1 agent, 25 conversations); Shopify Inbox $0 (storefront and Shop app).
  • Sellio puts every channel in one inbox: email, Instagram and Telegram, which neither Smartsupp nor Shopify Inbox has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Smartsupp and Shopify Inbox rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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