OlarkHappyFoxOlark vs HappyFox

Olark vs HappyFox: who includes website chat and email

A live chat software against a help desk: HappyFox is $25 a month cheaper for five people. Where Olark and HappyFox split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, HappyFox is $25 a month cheaper than Olark ($145 a month on Olark against $120 on HappyFox), before AI. Sellio Mini, at $45, comes in $75 below HappyFox. Olark and HappyFox share no channel in the base price; only Olark has website chat; only HappyFox has email. Neither Olark nor HappyFox includes WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing Olark against HappyFox, the third option below puts chat and tickets at one workspace price.

At a glanceOlarkOlarkHappyFoxHappyFox
Built aroundA simple chat box · AI agent at a flat priceTickets · chat and chatbot sold separately
Entry plan$29/agent/mo · human-only chat$24/agent/mo · Help Desk, yearly
Chat in the price$29/agent/mo · the whole product is chatSeparate product · HappyFox Chat
AI agent$400/mo flat · unlimited AI conversations, 1 seat$0.33 per resolution · the Chatbot product
Copilot for agentsNone$14/agent/mo · HappyFox AI
Free planNone · trial, no cardNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. HappyFox raises a ticket where Olark keeps a conversation.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. Olark has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. HappyFox meters AI ($0.33 per resolution) above the seats instead.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. website chat is here and not on HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. email is here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. HappyFox is a help desk instead.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. Olark is minutes.

Sources: Olark pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Olark, Chatbot resolutions on HappyFox

3000+
OlarkOlark

$145/mo

Human agent seat.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Olark's AI agent is a flat $400 a month for unlimited conversations; add that to the seats rather than a per-conversation rate. Rates recorded on 2026-09-13.

HappyFoxHappyFox

$219/mo

Ticketing, capped at five agents.

5 × $24 seats
$120
300 Chatbot resolutions × $0.33
$99
Copilot, 5 × $14
$0

Yearly billing; monthly costs more. $0.33 per resolution by the HappyFox Chatbot, as printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Olark pricing page (recorded 2026-09-13); HappyFox pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Olark, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkHappyFoxHappyFoxSellio

Pricing

Pricing model
Per agent; AI flat
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
None; trial
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • You need website chat in the price, which HappyFox does not include outright.
  • You want the AI in the seat price ($400/mo flat) rather than HappyFox's meter at $0.33 per resolution.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • Five people cost $25 a month less than on Olark ($120 against $145), before AI.
  • You need email in the price, which Olark does not include outright.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $145 a month on Olark against $120 on HappyFox for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Olark folds AI ($400/mo flat) into the plan, HappyFox meters AI ($0.33 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Olark nor HappyFox includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark and $145 under HappyFox.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; HappyFox is a help desk built around tickets. Neither has a free plan: Olark offers a free trial, HappyFox a 14-day trial, no card. Olark and HappyFox share no channel in the base price; only Olark has website chat; only HappyFox has email. Neither Olark nor HappyFox includes WhatsApp, Instagram and Telegram outright. Olark folds AI ($400/mo flat) into the plan; HappyFox meters AI ($0.33 per resolution) above the seats. HappyFox has tickets and Olark does not, and neither Olark nor HappyFox ships a desktop app. Olark is minutes; HappyFox is a day.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside Olark's $400/mo flat and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs HappyFox: the questions people ask

Olark is a live chat software built around a simple chat box; HappyFox is a help desk built around tickets. HappyFox has tickets and Olark does not, and neither Olark nor HappyFox ships a desktop app.

  • Entry plan: Olark $29/agent/mo (human-only chat); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); HappyFox Separate product (HappyFox Chat).
  • Sellio: WhatsApp, Instagram and Telegram, which neither Olark nor HappyFox has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Olark and HappyFox rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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