OlarkAgileCRMOlark vs AgileCRM

Olark vs AgileCRM: $290 or $300 for ten people

A live chat software against an all-in-one CRM with a help desk: Olark is $5 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, Olark is $5 a month cheaper than AgileCRM ($145 a month on Olark against $150 on AgileCRM), before AI. Sellio Mini, at $45 for the workspace, is $100 under Olark. Olark and AgileCRM share no channel in the base price; only Olark has website chat; only AgileCRM has email. Neither Olark nor AgileCRM includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what Olark and AgileCRM sell here at one price.

At a glanceOlarkOlarkAgileCRMAgileCRM
Built aroundA simple chat box · AI agent at a flat priceThe CRM record · help desk is one module
Entry plan$29/agent/mo · human-only chat$8.99/user/mo · Starter, two-year billing
Chat in the price$29/agent/mo · the whole product is chatNone · no chat widget
AI agent$400/mo flat · unlimited AI conversations, 1 seatNone · no AI agent
Copilot for agentsNoneNone
Free planNone · trial, no cardYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. AgileCRM raises a ticket where Olark keeps a conversation.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Olark has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. website chat is here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. email is here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Olark is minutes.

Sources: Olark pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Olark, AI conversations on AgileCRM

3000+
OlarkOlark

$145/mo

Human agent seat.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Olark's AI agent is a flat $400 a month for unlimited conversations; add that to the seats rather than a per-conversation rate. Rates recorded on 2026-09-13.

AgileCRMAgileCRM

$150/mo

Help desk, groups, canned responses.

5 × $29.99 seats
$150
300 AI conversations × $0
$0

Yearly billing; monthly costs more. AgileCRM has no AI agent; the AI line stays at zero. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Olark pricing page (recorded 2026-09-13); AgileCRM pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Olark, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkAgileCRMAgileCRMSellio

Pricing

Pricing model
Per agent; AI flat
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
None; trial
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • Five people cost $5 a month less than on AgileCRM ($145 against $150), before AI.
  • You need website chat in the price, which AgileCRM does not include outright.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You need email in the price, which Olark does not include outright.
  • You want a free plan to start on; Olark offers a free trial.

The third option: Sellio

  • You are two to ten people on Olark or AgileCRM who answer chat, messaging and email, and want to compare workspace pricing with $145 a month on Olark against $150 on AgileCRM for five people.
  • You want the AI bill known before the month starts: Olark folds AI ($400/mo flat) into the plan, AgileCRM has no AI to bill (none); Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Olark nor AgileCRM includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark and $205 under AgileCRM.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Only AgileCRM has a free plan (10 users, 1,000 contacts); Olark offers a free trial. Olark and AgileCRM share no channel in the base price; only Olark has website chat; only AgileCRM has email. Neither Olark nor AgileCRM includes WhatsApp, Instagram and Telegram outright. Olark folds AI ($400/mo flat) into the plan; AgileCRM has no AI to bill (none). AgileCRM has tickets and Olark does not, and neither Olark nor AgileCRM ships a desktop app. Olark is minutes; AgileCRM is a day.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. AgileCRM: No AI agent or copilot. Beside Olark's $400/mo flat and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs AgileCRM: the questions people ask

Olark is a live chat software built around a simple chat box; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. AgileCRM has tickets and Olark does not, and neither Olark nor AgileCRM ships a desktop app.

  • Entry plan: Olark $29/agent/mo (human-only chat); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); AgileCRM None (no chat widget).
  • Sellio's inbox: WhatsApp, Instagram and Telegram, which neither Olark nor AgileCRM has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Olark and AgileCRM on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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