LiveHelpNowFacebook ChatLiveHelpNow vs Facebook Chat

LiveHelpNow vs Facebook Chat: $295 apart for five people

A help desk and live chat against a Meta Business Suite inbox: Facebook Chat is $295 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. Pick Facebook Chat if customers only write on Messenger and Instagram and you have no budget. For five people, Facebook Chat is $295 a month cheaper than LiveHelpNow ($295 a month on LiveHelpNow against $0 on Facebook Chat), before AI. Sellio Mini is $45, which only Facebook Chat's figure comes under. LiveHelpNow and Facebook Chat share no channel in the base price; only LiveHelpNow has website chat; only Facebook Chat has Instagram. Neither LiveHelpNow nor Facebook Chat includes email, WhatsApp and Telegram outright. Below, a third option for a team of two to ten that wants what LiveHelpNow and Facebook Chat sell here at one price.

At a glanceLiveHelpNowLiveHelpNowFacebook ChatFacebook Chat
Built aroundChat and a knowledge base · tickets on the middle planMessenger and Instagram DMs · free with a Page
Entry plan$39/agent/mo · Essential$0 · with a Facebook Page
Chat in the price$39/agent/mo · chat on every planNone · the website Chat Plugin was retired in 2024
AI agentFrom $99/mo · Knowledge AI; conversational AI from $499None to buy · instant replies and FAQs
Copilot for agentsIncluded · AI Agent AssistMeta AI drafts · for some businesses
Free planNone · no trial printedYes · the whole inbox is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. Facebook Chat has no ticket queue either.

    Facebook ChatFacebook Chat

    As a Messenger or Instagram message in the Business Suite inbox, with the customer's profile beside it. LiveHelpNow has no ticket queue either.

  2. 02

    What the seat buys

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $0 on Facebook Chat.

    Facebook ChatFacebook Chat

    There are no seats and no price; anyone with a Page role can answer. $0 for five people, against $295 on LiveHelpNow.

  3. 03

    How the AI is billed

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. Facebook Chat has no AI to bill (none to buy) instead.

    Facebook ChatFacebook Chat

    No AI agent to buy. Instant replies, away messages and FAQs are rules; Meta AI drafts replies for some businesses. LiveHelpNow meters AI (from $99/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. website chat is here and not on Facebook Chat.

    Facebook ChatFacebook Chat

    Messenger, Instagram DMs and comments; WhatsApp lives in its own app, and the website plugin is gone. Instagram is here and not on LiveHelpNow.

  5. 05

    Beyond the inbox

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. Facebook Chat is a Meta Business Suite inbox instead.

    Facebook ChatFacebook Chat

    Posting, scheduling and ads for the Page; nothing beyond Meta's own channels. LiveHelpNow is a help desk and live chat instead.

  6. 06

    Time to the first reply

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. Facebook Chat is none.

    Facebook ChatFacebook Chat

    None: it is already there when you have a Page. LiveHelpNow is a day.

Sources: LiveHelpNow pricing · Facebook Chat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
The Meta Business Suite inbox: Messenger and Instagram threads in one list
Facebook ChatFacebook Chat. The Meta Business Suite inbox: Messenger and Instagram threads in one list

Pricing references: LiveHelpNow pricing page (recorded 2026-09-13); Facebook Chat pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

LiveHelpNow, Facebook Chat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveHelpNowLiveHelpNowFacebook ChatFacebook ChatSellio

Pricing

Pricing model
Per agent; AI in monthly packs
Free
Per workspace; seats and channels are plan limits
Free plan
None
The whole product
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Website Chat Plugin retired in 2024
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Professional and up
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
SMS only
Separate WhatsApp Business app
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Social channels
DMs and comments
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Knowledge AI and conversational AI
Rules, not an AI agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $99 a month in packs
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to an agent
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Professional and up
Labels and done state only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Automations by plan
Instant replies, away messages, FAQs
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Dashboards on Professional
Page insights
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • You need website chat in the price, which Facebook Chat does not include outright.
  • You want an AI agent at all; Facebook Chat has none to buy.

Pick Facebook Chat if

  • Customers only write on Messenger and Instagram and you have no budget.
  • One or two people answer and you do not need assignment or tickets.
  • Five people cost $295 a month less than on LiveHelpNow ($0 against $295), before AI.
  • You need Instagram in the price, which LiveHelpNow does not include outright.

The third option: Sellio

  • You are two to ten people on LiveHelpNow or Facebook Chat who answer chat, messaging and email, and want to compare workspace pricing with $295 a month on LiveHelpNow against $0 on Facebook Chat for five people.
  • You want the AI bill known before the month starts: LiveHelpNow meters AI (from $99/mo) above the seats, Facebook Chat has no AI to bill (none to buy); Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither LiveHelpNow nor Facebook Chat includes.

What two, five and ten people pay

LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Facebook Chat: $0 a month for five (free for anyone with a Page role); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $250 less than LiveHelpNow and more than Facebook Chat's $0 for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $495 under LiveHelpNow.

Where the two agree, and where they split

LiveHelpNow is a help desk and live chat built around chat and a knowledge base; Facebook Chat is a Meta Business Suite inbox built around Messenger and Instagram DMs. Only Facebook Chat has a free plan (the whole inbox is free); LiveHelpNow offers no trial. LiveHelpNow and Facebook Chat share no channel in the base price; only LiveHelpNow has website chat; only Facebook Chat has Instagram. Neither LiveHelpNow nor Facebook Chat includes email, WhatsApp and Telegram outright. LiveHelpNow meters AI (from $99/mo) above the seats; Facebook Chat has no AI to bill (none to buy). Neither LiveHelpNow nor Facebook Chat has a ticket queue, and neither LiveHelpNow nor Facebook Chat ships a desktop app. LiveHelpNow is a day; Facebook Chat is none.

What each price leaves out

LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Facebook Chat: No AI agent; instant replies and FAQs are rule-based. Beside LiveHelpNow's from $99/mo and Facebook Chat's none to buy, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Facebook ChatFacebook ChatSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveHelpNowLiveHelpNow · None printed
    Facebook ChatFacebook Chat · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveHelpNow vs Facebook Chat: the questions people ask

LiveHelpNow is a help desk and live chat built around chat and a knowledge base; Facebook Chat is a Meta Business Suite inbox built around Messenger and Instagram DMs.

  • Entry plan: LiveHelpNow $39/agent/mo (Essential); Facebook Chat $0 (with a Facebook Page).
  • Chat in the price: LiveHelpNow $39/agent/mo (chat on every plan); Facebook Chat None (the website Chat Plugin was retired in 2024).
  • Sellio's inbox: email, WhatsApp and Telegram, which neither LiveHelpNow nor Facebook Chat has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveHelpNow and Facebook Chat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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