LiveChatHubSpot Service HubLiveChat vs HubSpot Service Hub

LiveChat vs HubSpot Service Hub: $245 or $75 for five people

A live chat software against a CRM-based help desk: HubSpot Service Hub is $170 a month cheaper for five people. What decides between LiveChat and HubSpot Service Hub, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick HubSpot Service Hub if your sales and marketing already live in HubSpot and support should share the CRM. For five people, HubSpot Service Hub is $170 a month cheaper than LiveChat ($245 a month on LiveChat against $75 on HubSpot Service Hub), before AI. Sellio Mini is $45, $30 under HubSpot Service Hub. LiveChat and HubSpot Service Hub both include website chat in the price; only HubSpot Service Hub has email. Neither LiveChat nor HubSpot Service Hub includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between LiveChat and HubSpot Service Hub for chat and tickets at one price has a third option below.

At a glanceLiveChatLiveChatHubSpot Service HubHubSpot Service Hub
Built aroundThe chat console · help desk and chatbot sold separatelyThe CRM record · help desk on top of HubSpot
Entry plan$19/agent/mo · Starter: 60-day history$15/seat/mo · Starter, yearly
Chat in the price$49/agent/mo · Team$0 · Free tools: chat with HubSpot branding
AI agentChatBot from $52/mo · a separate product$9 per 1,000 credits · 50 credits per resolution
Copilot for agentsIncluded · Text IntelligenceBreeze · in the plans
Free planNone · 14-day trialYes · 2 users, branded chat

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. HubSpot Service Hub raises a ticket where LiveChat keeps a conversation.

    HubSpot Service HubHubSpot Service Hub

    As a ticket on the CRM contact, with every marketing and sales touch beside it. LiveChat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $75 on HubSpot Service Hub.

    HubSpot Service HubHubSpot Service Hub

    Starter is $15 a seat; Professional is $90 with a $1,500 onboarding fee, and that is where routing and SLAs start. $75 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats as well.

    HubSpot Service HubHubSpot Service Hub

    Customer Agent costs 50 credits per resolved conversation, and credits are $9 per 1,000, so about $0.45 a resolution. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. HubSpot Service Hub adds email, which LiveChat lacks.

    HubSpot Service HubHubSpot Service Hub

    Chat, email and Messenger on the lower plans; WhatsApp and calling on Professional; no Telegram. email is here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. HubSpot Service Hub is a CRM-based help desk instead.

    HubSpot Service HubHubSpot Service Hub

    The rest of HubSpot: marketing, sales, CMS and the shared CRM. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. HubSpot Service Hub is an afternoon on Starter.

    HubSpot Service HubHubSpot Service Hub

    An afternoon on Starter; Professional comes with a paid onboarding. LiveChat is an hour.

Sources: LiveChat pricing · HubSpot Service Hub pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The HubSpot help desk workspace: the ticket with the CRM contact and its timeline
HubSpot Service HubHubSpot Service Hub. The HubSpot help desk workspace: the ticket with the CRM contact and its timeline

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, resolved conversations on HubSpot Service Hub

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

HubSpot Service HubHubSpot Service Hub

$206/mo

Shared inbox, chat, 500 credits.

5 × $15 seats
$75
290 resolved conversations × $0.45
$131

Yearly billing; monthly costs more. 50 credits per resolution at $9 per 1,000 credits; Starter's 500 credits cover about ten. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); HubSpot Service Hub pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, HubSpot Service Hub and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatHubSpot Service HubHubSpot Service HubSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per seat; onboarding fees; AI by credits
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
2 users, HubSpot branding
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Professional and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Messenger only
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack and Teams notifications
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Customer Agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
50 credits per resolution, $9 per 1,000
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
On the CRM record
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Professional and up
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Reports; advanced on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You want native desktop apps, which HubSpot Service Hub does not ship.
  • Time to the first reply is an hour here and an afternoon on Starter on HubSpot Service Hub.

Pick HubSpot Service Hub if

  • Your sales and marketing already live in HubSpot and support should share the CRM.
  • You want an AI agent priced per resolution at under a dollar.
  • Five people cost $170 a month less than on LiveChat ($75 against $245), before AI.
  • You need email in the price, which LiveChat does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $245 a month on LiveChat against $75 on HubSpot Service Hub for five people, including each product's limits.
  • The AI invoice should be known in advance: LiveChat meters AI (ChatBot from $52/mo) above the seats and HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and WhatsApp in the base price, which neither LiveChat nor HubSpot Service Hub includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. HubSpot Service Hub on Starter: $30, $75 and $150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $30 less than HubSpot Service Hub for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $55 under HubSpot Service Hub.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; HubSpot Service Hub is a CRM-based help desk built around the CRM record. Only HubSpot Service Hub has a free plan (2 users, branded chat); LiveChat offers 14 days, no card. LiveChat and HubSpot Service Hub both include website chat in the price; only HubSpot Service Hub has email. Neither LiveChat nor HubSpot Service Hub includes WhatsApp, Instagram and Telegram outright. LiveChat (ChatBot from $52/mo) and HubSpot Service Hub ($9 per 1,000 credits) both meter AI above the seats. HubSpot Service Hub has tickets and LiveChat does not, and only LiveChat ships desktop apps. LiveChat is an hour; HubSpot Service Hub is an afternoon on Starter.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. HubSpot Service Hub: HubSpot Credits at $9 per 1,000; Customer Agent uses 50 credits per resolved conversation. Beside LiveChat's ChatBot from $52/mo and HubSpot Service Hub's $9 per 1,000 credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    HubSpot Service HubHubSpot Service Hub$0.45$212
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    HubSpot Service HubHubSpot Service Hub · Free tools, no trial clock
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs HubSpot Service Hub: the questions people ask

LiveChat is a live chat software built around the chat console; HubSpot Service Hub is a CRM-based help desk built around the CRM record. HubSpot Service Hub has tickets and LiveChat does not, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); HubSpot Service Hub $15/seat/mo (Starter, yearly).
  • Chat in the price: LiveChat $49/agent/mo (Team); HubSpot Service Hub $0 (Free tools: chat with HubSpot branding).
  • Sellio: one inbox for every channel: WhatsApp, Instagram and Telegram, which neither LiveChat nor HubSpot Service Hub has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and HubSpot Service Hub on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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