LiveChatGorgiasLiveChat vs Gorgias

LiveChat vs Gorgias: live chat or ecommerce help desk

A live chat software against an ecommerce help desk: Gorgias is $185 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $185 a month cheaper than LiveChat ($245 a month on LiveChat against $60 on Gorgias), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. LiveChat and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither LiveChat nor Gorgias includes Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and Gorgias sell here at one price.

At a glanceLiveChatLiveChatGorgiasGorgias
Built aroundThe chat console · help desk and chatbot sold separatelyShopify orders · tickets priced by volume
Entry plan$19/agent/mo · Starter: 60-day history$10/mo · Starter: 50 tickets
Chat in the price$49/agent/mo · Team$60/mo · Basic: 300 tickets, any agents
AI agentChatBot from $52/mo · a separate productAbout $1 per resolution · and it counts as a ticket
Copilot for agentsIncluded · Text IntelligenceIncluded · AI-assisted replies
Free planNone · 14-day trialNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Gorgias raises a ticket where LiveChat keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. LiveChat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Gorgias adds email, WhatsApp and Instagram, which LiveChat lacks.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. LiveChat is an hour.

Sources: LiveChat pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: LiveChat pricing page (recorded 2026-09-06); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

LiveChat, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatGorgiasGorgiasSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You want native desktop apps, which Gorgias does not ship.
  • Time to the first reply is an hour here and hours for a Shopify store on Gorgias.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $185 a month less than on LiveChat ($60 against $245), before AI.
  • You need email, WhatsApp and Instagram in the price, which LiveChat does not include outright.

The third option: Sellio

  • You are two to ten people on LiveChat or Gorgias who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $60 on Gorgias for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, Gorgias meters AI (about $1 per resolution) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Gorgias includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Gorgias is an ecommerce help desk built around Shopify orders. Neither has a free plan: LiveChat offers 14 days, no card, Gorgias a free trial. LiveChat and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither LiveChat nor Gorgias includes Telegram outright. LiveChat (ChatBot from $52/mo) and Gorgias (about $1 per resolution) both meter AI above the seats. Gorgias has tickets and LiveChat does not, and only LiveChat ships desktop apps. LiveChat is an hour; Gorgias is hours for a Shopify store.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside LiveChat's ChatBot from $52/mo and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside LiveChat's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Gorgias: the questions people ask

LiveChat is a live chat software built around the chat console; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and LiveChat does not, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: LiveChat $49/agent/mo (Team); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio: Telegram, which neither LiveChat nor Gorgias has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and Gorgias rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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