LiveChatAcquireLiveChat vs Acquire

LiveChat vs Acquire: live chat or customer engagement

A live chat software against a customer engagement platform: one prints a price and one quotes. Where LiveChat and Acquire split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Acquire if you need cobrowsing and video calls in the same tool as chat. For five people it is $245 a month on LiveChat, and a quote on Acquire, before AI; Sellio Mini is $45 for the workspace. LiveChat and Acquire both include website chat in the price. Neither LiveChat nor Acquire includes email, WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing LiveChat against Acquire, the third option below puts chat and tickets at one workspace price.

At a glanceLiveChatLiveChatAcquireAcquire
Built aroundThe chat console · help desk and chatbot sold separatelyChat, cobrowse and video · priced by quote
Entry plan$19/agent/mo · Starter: 60-day historyQuote · no printed prices
Chat in the price$49/agent/mo · TeamQuote · Self Service tier
AI agentChatBot from $52/mo · a separate productComing soon · bots listed, not priced
Copilot for agentsIncluded · Text IntelligenceNone printed
Free planNone · 14-day trialNone · trial on request

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Acquire has no ticket queue either.

    AcquireAcquire

    As a chat that can turn into a cobrowse or a video call with the same agent. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people; Acquire prints no figure to set beside it.

    AcquireAcquire

    No seat price is printed; the Self Service and Integrated tiers are quoted after a demo. No figure for five people here; LiveChat prints $245.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Acquire has no AI to bill (coming soon) instead.

    AcquireAcquire

    Bots are listed as coming soon with no price; today the product is human agents with cobrowsing. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. The same set as Acquire.

    AcquireAcquire

    Website chat, SMS, email and voice or video on the Integrated tier; no WhatsApp, Instagram or Telegram. The same set as LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Acquire is a customer engagement platform instead.

    AcquireAcquire

    Cobrowsing, screen sharing and video for guided support; workflows, SLAs and queues. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Acquire is a sales cycle.

    AcquireAcquire

    A sales cycle: a demo, a quote, then onboarding by their services team. LiveChat is an hour.

Sources: LiveChat pricing · Acquire pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Acquire agent view: a chat with the cobrowse and video controls beside it
AcquireAcquire. The Acquire agent view: a chat with the cobrowse and video controls beside it

Pricing references: LiveChat pricing page (recorded 2026-09-06); Acquire pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

LiveChat, Acquire and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatAcquireAcquireSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Quote after a demo
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None; trial on request
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
With cobrowse and video
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Integrated tier
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Notifications only
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Bots listed as coming soon
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
Not priced
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Cases, not a ticket queue
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Workflows and queues
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You want native desktop apps, which Acquire does not ship.
  • It prints its price ($245 a month for five) where Acquire quotes.

Pick Acquire if

  • You need cobrowsing and video calls in the same tool as chat.
  • You are buying for a regulated or high-touch team and want a services-led rollout.
  • Time to the first reply is a sales cycle here and an hour on LiveChat.
  • Its pricing model suits you better than LiveChat's: no prices printed; three tiers quoted after a demo.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $245 a month on LiveChat, and a quote on Acquire for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: LiveChat meters AI (ChatBot from $52/mo) above the seats, Acquire has no AI to bill (coming soon), and Sellio stops at the cap you set.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Acquire includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Acquire quotes per team, so two, five and ten people are three conversations with sales. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and against a quote on Acquire for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Acquire is a customer engagement platform built around chat, cobrowse and video. Neither has a free plan: LiveChat offers 14 days, no card, Acquire a free trial. LiveChat and Acquire both include website chat in the price. Neither LiveChat nor Acquire includes email, WhatsApp, Instagram and Telegram outright. LiveChat meters AI (ChatBot from $52/mo) above the seats; Acquire has no AI to bill (coming soon). Neither LiveChat nor Acquire has a ticket queue, and only LiveChat ships desktop apps. LiveChat is an hour; Acquire is a sales cycle.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Acquire: Bots are listed as coming soon; no AI price is printed. Beside LiveChat's ChatBot from $52/mo and Acquire's coming soon, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Acquire does not print the figures above in a form a fetch can read (No prices printed; three tiers quoted after a demo.), so they are marked unverified here beside LiveChat's, and Acquire's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    AcquireAcquireSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    AcquireAcquire · Free trial on request
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Acquire: the questions people ask

LiveChat is a live chat software built around the chat console; Acquire is a customer engagement platform built around chat, cobrowse and video. Neither LiveChat nor Acquire has a ticket queue, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Acquire Quote (no printed prices).
  • Chat in the price: LiveChat $49/agent/mo (Team); Acquire Quote (Self Service tier).
  • Sellio: email, WhatsApp, Instagram and Telegram, which neither LiveChat nor Acquire has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and Acquire rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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