HiverMissiveHiver vs Missive

Hiver vs Missive: $125 against $120 a month

A Gmail-based shared inbox against a team inbox and chat: Missive is $5 a month cheaper for five people. What decides between Hiver and Missive, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Hiver if your agents live in Gmail or Outlook and you do not want them to learn a new tool. Pick Missive if you want the team's chat and the customer's email in the same window. For five people, Missive is $5 a month cheaper than Hiver ($125 a month on Hiver against $120 on Missive), before AI. Sellio Mini is $45, $75 under Missive. Hiver and Missive both include email in the price; only Missive has website chat, WhatsApp and Instagram. Neither Hiver nor Missive includes Telegram outright. A team of two to ten choosing between Hiver and Missive for chat and tickets at one price has a third option below.

At a glanceHiverHiverMissiveMissive
Built aroundGmail and Outlook · nothing new to learnShared email with team chat · one app for both
Entry plan$25/user/mo · Growth, yearly$14/user/mo · Starter: up to 5 users
Chat in the price$45/user/mo · Pro adds live chat$14/user/mo · live chat widget on every plan
AI agentHarvey AI · features by plan, no per-use priceYour own key or credits · no per-conversation meter
Copilot for agentsBy plan · HarveyIncluded · with your AI key
Free planYes · core shared inboxNone · 30-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    HiverHiver

    As an email in a Gmail or Outlook inbox with Hiver's assignment, status and notes layered on it. Missive has no ticket queue either.

    MissiveMissive

    As an email or a message in a shared conversation that teammates chat about in the same thread. Hiver has no ticket queue either.

  2. 02

    What the seat buys

    HiverHiver

    $25 buys the shared inbox on Growth; seats come in packs of 2, 5 and 10, so a sixth user means buying ten. $125 for five people, against $120 on Missive.

    MissiveMissive

    $14 buys the inbox for up to five users on Starter; rules and integrations start on Productive at $24. $120 for five people, against $125 on Hiver.

  3. 03

    How the AI is billed

    HiverHiver

    Harvey AI features are tied to the plan you are on rather than metered per conversation. Missive folds AI (your own key or credits) into the plan as well.

    MissiveMissive

    AI runs on your own OpenAI, Anthropic or Gemini key, or on Missive credits; nothing is metered per conversation. Hiver folds AI (Harvey AI) into the plan as well.

  4. 04

    Channels in the price

    HiverHiver

    Email first; live chat and WhatsApp on the higher plans, no Instagram or Telegram. Missive adds website chat, WhatsApp and Instagram, which Hiver lacks.

    MissiveMissive

    Email, live chat, SMS, WhatsApp, Instagram and Messenger; no Telegram. website chat, WhatsApp and Instagram are here and not on Hiver.

  5. 05

    Beyond the inbox

    HiverHiver

    SLAs, CSAT and analytics on top of the mailbox; strong for finance and operations teams. Missive is a team inbox and chat instead.

    MissiveMissive

    Team chat, tasks and calendars in the same app; native desktop apps. Hiver is a Gmail-based shared inbox instead.

  6. 06

    Time to the first reply

    HiverHiver

    An hour: install the Gmail extension and share the inbox. Missive is an hour.

    MissiveMissive

    An hour: connect the mailboxes and install the desktop app. Hiver is an hour.

Sources: Hiver pricing · Missive pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Hiver sidebar inside Gmail: assignment, status and notes beside the email
HiverHiver. The Hiver sidebar inside Gmail: assignment, status and notes beside the email
The Missive app: the shared conversation with the team's chat beside the email
MissiveMissive. The Missive app: the shared conversation with the team's chat beside the email

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Hiver, AI conversations on Missive

3000+
HiverHiver

$125/mo

Shared inbox, assignment, notes.

5 × $25 seats
$125
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Hiver ties Harvey AI to the plan rather than metering it; no per-conversation rate is printed. Rates recorded on 2026-09-06.

MissiveMissive

$120/mo

Rules, integrations, analytics.

5 × $24 seats
$120
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Missive runs AI on your own provider key or credits; no per-conversation rate is printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Hiver pricing page (recorded 2026-09-06; needs verification); Missive pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Hiver, Missive and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureHiverHiverMissiveMissiveSellio

Pricing

Pricing model
Per user, sold in seat packs.
Per user; AI on your key
Per workspace; seats and channels are plan limits
Free plan
Core shared inbox features.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Live chat on higher plans.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Gmail or Outlook, the core.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
On higher plans.
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not a channel.
All plans
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Team chat is built in
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Harvey AI assists agents; limited autonomous answering.
Drafts and rules with your key
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
By plan.
Your own key or credits
Metered from an included credit, with caps you set
AI hands off to a person
Not applicable to an assist model.
No autonomous agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Email conversations with status.
Conversations and tasks
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Automations on Pro and up.
Rules on Productive and up
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics and CSAT.
Productive and up
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Runs inside Gmail and Outlook.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Hiver if

  • Your agents live in Gmail or Outlook and you do not want them to learn a new tool.
  • Email is nearly the whole job and you need SLAs and analytics on it.
  • You want a free plan to start on; Missive offers a 30-day trial, no card.
  • Its pricing model suits you better than Missive's: per user per month with yearly and monthly rates and seat packs (2, 5, 10 and so on). Hiver renders its table in the browser; figures confirmed from published summaries.

Pick Missive if

  • You want the team's chat and the customer's email in the same window.
  • Bringing your own AI key is better than a vendor's meter.
  • Five people cost $5 a month less than on Hiver ($120 against $125), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which Hiver does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $125 a month on Hiver against $120 on Missive for five people, including each product's limits.
  • The AI invoice should be known in advance: Hiver folds AI (Harvey AI) into the plan and Missive folds AI (your own key or credits) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither Hiver nor Missive includes.

What two, five and ten people pay

Hiver on Growth: $50, $125 and $250 a month for two, five and ten people, before AI. Missive on Productive: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $80 less than Hiver and $75 less than Missive for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $155 under Hiver and $145 under Missive.

Where the two agree, and where they split

Hiver is a Gmail-based shared inbox built around Gmail and Outlook; Missive is a team inbox and chat built around shared email with team chat. Only Hiver has a free plan (core shared inbox); Missive offers a 30-day trial, no card. Hiver and Missive both include email in the price; only Missive has website chat, WhatsApp and Instagram. Neither Hiver nor Missive includes Telegram outright. Hiver (Harvey AI) and Missive (your own key or credits) both fold AI into the plan. Neither Hiver nor Missive has a ticket queue, and only Missive ships desktop apps. Hiver is an hour; Missive is an hour.

What each price leaves out

Hiver: Harvey AI features by plan. Missive: AI on your own key or Missive credits; no per-conversation price. Beside Hiver's Harvey AI and Missive's your own key or credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Hiver does not print the figures above in a form a fetch can read (Per user per month with yearly and monthly rates and seat packs (2, 5, 10 and so on). Hiver renders its table in the browser; figures confirmed from published summaries.), so they are marked unverified here beside Missive's, and Hiver's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    HiverHiverAssumed $0$0
    MissiveMissiveAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    HiverHiver · Free trial offered
    MissiveMissive · 30-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Hiver vs Missive: the questions people ask

Hiver is a Gmail-based shared inbox built around Gmail and Outlook; Missive is a team inbox and chat built around shared email with team chat. Neither Hiver nor Missive has a ticket queue, and only Missive ships desktop apps.

  • Entry plan: Hiver $25/user/mo (Growth, yearly); Missive $14/user/mo (Starter: up to 5 users).
  • Chat in the price: Hiver $45/user/mo (Pro adds live chat); Missive $14/user/mo (live chat widget on every plan).
  • Sellio: Telegram, which neither Hiver nor Missive has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Hiver and Missive rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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