Help ScoutGorgiasHelp Scout vs Gorgias

Help Scout vs Gorgias: $125 or $60 for five people

A shared inbox and help desk against an ecommerce help desk: Gorgias is $65 a month cheaper for five people. Where Help Scout and Gorgias split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Help Scout if email is your main channel and you want the calmest inbox your agents will ever use. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $65 a month cheaper than Help Scout ($125 a month on Help Scout against $60 on Gorgias), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Help Scout and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Help Scout nor Gorgias includes Telegram outright. For a team of two to ten weighing Help Scout against Gorgias, the third option below puts chat and tickets at one workspace price.

At a glanceHelp ScoutHelp ScoutGorgiasGorgias
Built aroundA calm email inbox · Beacon adds chatShopify orders · tickets priced by volume
Entry plan$25/user/mo · Standard: 2 inboxes$10/mo · Starter: 50 tickets
Chat in the price$25/user/mo · Beacon on every plan$60/mo · Basic: 300 tickets, any agents
AI agent$0.75 per resolution · AI AnswersAbout $1 per resolution · and it counts as a ticket
Copilot for agentsIncluded · AI inbox assistantIncluded · AI-assisted replies
Free planYes · 5 users, 100 contacts a monthNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    Help ScoutHelp Scout

    As a conversation in a shared inbox, assigned and tagged; it is email first, with Beacon chat beside it. Gorgias raises a ticket where Help Scout keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Help Scout has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    Help ScoutHelp Scout

    $25 buys two inboxes on Standard. More inboxes are $10 a month each; Pro has a ten-user minimum. $125 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $125 on Help Scout.

  3. 03

    How the AI is billed

    Help ScoutHelp Scout

    AI Answers, the chatbot, is $0.75 per resolution. The AI inbox assistant is included. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Help Scout meters AI ($0.75 per resolution) above the seats as well.

  4. 04

    Channels in the price

    Help ScoutHelp Scout

    Email, Beacon chat, Messenger and SMS; no WhatsApp, Instagram or Telegram in the inbox. The same set as Gorgias.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. The same set as Help Scout.

  5. 05

    Beyond the inbox

    Help ScoutHelp Scout

    Docs, the knowledge base, and customer profiles with properties; no contact center or campaigns. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Help Scout is a shared inbox and help desk instead.

  6. 06

    Time to the first reply

    Help ScoutHelp Scout

    An afternoon: forward the support address, add Beacon, invite the team. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Help Scout is an afternoon.

Sources: Help Scout pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Help Scout inbox: a conversation list, the email thread and the customer sidebar
Help ScoutHelp Scout. The Help Scout inbox: a conversation list, the email thread and the customer sidebar
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Help Scout pricing page (recorded 2026-09-06); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Help Scout, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureHelp ScoutHelp ScoutGorgiasGorgiasSellio

Pricing

Pricing model
Per user; extra inboxes $10; AI per resolution.
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
5 users, 1 inbox, 100 contacts a month.
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Beacon.
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
The core of the product.
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Included on paid plans.
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Included on paid plans.
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Answers, trained on Docs.
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$0.75 per resolution.
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Hands to the inbox.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with status; no separate ticket object.
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Workflows; rule lists with counts per plan.
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and Happiness ratings.
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile apps.
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Help Scout if

  • Email is your main channel and you want the calmest inbox your agents will ever use.
  • You want a mature knowledge base in the same product.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is an afternoon here and hours for a Shopify store on Gorgias.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $65 a month less than on Help Scout ($60 against $125), before AI.
  • You need a ticket queue, which Help Scout does not have.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $125 a month on Help Scout against $60 on Gorgias for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Help Scout meters AI ($0.75 per resolution) above the seats, Gorgias meters AI (about $1 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Help Scout nor Gorgias includes.

What two, five and ten people pay

Help Scout on Standard: $50, $125 and $250 a month for two, five and ten people, before AI. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $80 less than Help Scout and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $155 under Help Scout.

Where the two agree, and where they split

Help Scout is a shared inbox and help desk built around a calm email inbox; Gorgias is an ecommerce help desk built around Shopify orders. Only Help Scout has a free plan (5 users, 100 contacts a month); Gorgias offers a free trial. Help Scout and Gorgias both include website chat, email, WhatsApp and Instagram in the price. Neither Help Scout nor Gorgias includes Telegram outright. Help Scout ($0.75 per resolution) and Gorgias (about $1 per resolution) both meter AI above the seats. Gorgias has tickets and Help Scout does not, and neither Help Scout nor Gorgias ships a desktop app. Help Scout is an afternoon; Gorgias is hours for a Shopify store.

What each price leaves out

Help Scout: AI Inbox assistant included; AI Answers (the chatbot) $0.75 per resolution. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Help Scout's $0.75 per resolution and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Help Scout's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    Help ScoutHelp Scout$0.75$360
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    Help ScoutHelp Scout · 15 days, no card
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Help Scout vs Gorgias: the questions people ask

Help Scout is a shared inbox and help desk built around a calm email inbox; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and Help Scout does not, and neither Help Scout nor Gorgias ships a desktop app.

  • Entry plan: Help Scout $25/user/mo (Standard: 2 inboxes); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Help Scout $25/user/mo (Beacon on every plan); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio puts every channel in one inbox: Telegram, which neither Help Scout nor Gorgias has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Help Scout and Gorgias rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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