GorgiasTidioGorgias vs Tidio

Gorgias vs Tidio: entry plans at $10 and $24.17

An ecommerce help desk against a live chat and AI for small business: Tidio is $11 a month cheaper for five people. What decides between Gorgias and Tidio, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. For five people, Tidio is $11 a month cheaper than Gorgias ($60 a month on Gorgias against $49 or more on Tidio), before AI. Sellio Mini is $45, $4 under Tidio. Gorgias and Tidio both include website chat, email, WhatsApp and Instagram in the price. Neither Gorgias nor Tidio includes Telegram outright. A team of two to ten choosing between Gorgias and Tidio for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasTidioTidio
Built aroundShopify orders · tickets priced by volumeThe chat widget and Lyro · billed by conversations, not seats
Entry plan$10/mo · Starter: 50 tickets$24.17/mo · Starter: 100 conversations
Chat in the price$60/mo · Basic: 300 tickets, any agentsFrom $49.17/mo · Growth: 250+ conversations
AI agentAbout $1 per resolution · and it counts as a ticketLyro from $32.50/mo · 50 conversations
Copilot for agentsIncluded · AI-assisted repliesIncluded · reply assistant
Free planNone · trial offeredYes · 50 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Tidio has no ticket queue behind its conversations.

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Gorgias raises a ticket where Tidio keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $49 on Tidio.

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. The same set as Tidio.

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. The same set as Gorgias.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Tidio is a live chat and AI for small business instead.

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Tidio is an hour.

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Tidio pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Tidio pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

Gorgias, Tidio and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasTidioTidioSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
By billable conversations; AI by conversation packs.
Per workspace; seats and channels are plan limits
Free plan
Trial only.
50 conversations a month, 10 seats.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Yes.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Paid plans.
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Paid plans.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Paid plans.
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Lyro, trained on your site and FAQs.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
From $32.50/mo for 50 conversations.
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Lyro hands to an operator.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Ticketing on paid plans, email-style.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Flows, visitor-count limited.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Analytics on Growth and up.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Desktop apps available.
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need a ticket queue, which Tidio does not have.
  • Time to the first reply is hours for a Shopify store here and an hour on Tidio.

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $11 a month less than on Gorgias ($49 against $60), before AI.
  • You want a free plan to start on; Gorgias offers a free trial.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias against $49 or more on Tidio for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and Tidio meters AI (Lyro from $32.50/mo) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram, which neither Gorgias nor Tidio includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $4 less than Tidio for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Tidio is a live chat and AI for small business built around the chat widget and Lyro. Only Tidio has a free plan (50 conversations a month); Gorgias offers a free trial. Gorgias and Tidio both include website chat, email, WhatsApp and Instagram in the price. Neither Gorgias nor Tidio includes Telegram outright. Gorgias (about $1 per resolution) and Tidio (Lyro from $32.50/mo) both meter AI above the seats. Gorgias has tickets and Tidio does not, and only Tidio ships desktop apps. Gorgias is hours for a Shopify store; Tidio is an hour.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Beside Gorgias's about $1 per resolution and Tidio's Lyro from $32.50/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Tidio's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    TidioTidioSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    TidioTidio · 7-day trial
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Tidio: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Tidio is a live chat and AI for small business built around the chat widget and Lyro. Gorgias has tickets and Tidio does not, and only Tidio ships desktop apps.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Tidio $24.17/mo (Starter: 100 conversations).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Tidio From $49.17/mo (Growth: 250+ conversations).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor Tidio has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Tidio on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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