GorgiasSalesforce Service CloudGorgias vs Salesforce Service Cloud

Gorgias vs Salesforce Service Cloud: $915 apart for five people

An ecommerce help desk against an enterprise service CRM: Gorgias is $915 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Salesforce Service Cloud if the rest of the company runs on Salesforce and support must share the record. For five people, Gorgias is $915 a month cheaper than Salesforce Service Cloud ($60 a month on Gorgias against $975 on Salesforce Service Cloud), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Gorgias and Salesforce Service Cloud both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor Salesforce Service Cloud includes Telegram outright. Below, a third option for a team of two to ten that wants what Gorgias and Salesforce Service Cloud sell here at one price.

At a glanceGorgiasGorgiasSalesforce Service CloudSalesforce Service Cloud
Built aroundShopify orders · tickets priced by volumeCases on the CRM · channels bought separately
Entry plan$10/mo · Starter: 50 tickets$25/user/mo · Starter Suite
Chat in the price$60/mo · Basic: 300 tickets, any agents$195/user/mo · Core, plus messaging add-ons
AI agentAbout $1 per resolution · and it counts as a ticketFlex Credits · Agentforce; Max includes 2.75M a year
Copilot for agentsIncluded · AI-assisted repliesIn Agentforce
Free planNone · trial offeredNone · trials on Starter to Advanced

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Salesforce Service Cloud raises tickets too, from cases on the CRM.

    Salesforce Service CloudSalesforce Service Cloud

    As a case on the Salesforce record, routed by Omni-Channel to a queue or an agent. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $975 on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    $25 buys the Starter Suite; the service editions run $195 on Core to $550 on Max, with channels as add-ons. $975 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Salesforce Service Cloud meters AI (Flex Credits) above the seats as well.

    Salesforce Service CloudSalesforce Service Cloud

    Agentforce is sold in Flex Credits by usage; only Max includes an allowance. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. website chat, WhatsApp and Instagram are here and not on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    Email and web on the editions; chat, messaging, WhatsApp and voice are bought as add-ons. Gorgias adds website chat, WhatsApp and Instagram, which Salesforce Service Cloud lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Salesforce Service Cloud is an enterprise service CRM instead.

    Salesforce Service CloudSalesforce Service Cloud

    The whole CRM: sales, marketing, commerce, analytics and thousands of AppExchange apps. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Salesforce Service Cloud is weeks to months.

    Salesforce Service CloudSalesforce Service Cloud

    Weeks to months: an implementation, often with a partner. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Salesforce Service Cloud pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel
Salesforce Service CloudSalesforce Service Cloud. The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Salesforce Service Cloud pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, Salesforce Service Cloud and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasSalesforce Service CloudSalesforce Service CloudSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per user; channels and AI on top
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None; trials
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Messaging add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Email-to-case
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Messaging add-on
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Messenger via add-on
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack is a Salesforce product
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Agentforce
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
Flex Credits by usage
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Cases
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Flow
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reports and Tableau
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $915 a month less than on Salesforce Service Cloud ($60 against $975), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which Salesforce Service Cloud does not include outright.

Pick Salesforce Service Cloud if

  • The rest of the company runs on Salesforce and support must share the record.
  • You have an implementation partner and a budget for add-ons.
  • Time to the first reply is weeks to months here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per user per month, billed yearly. Channels and Agentforce are bought on top of the edition.

The third option: Sellio

  • You are two to ten people on Gorgias or Salesforce Service Cloud who answer chat, messaging and email, and want to compare workspace pricing with $60 a month on Gorgias against $975 on Salesforce Service Cloud for five people.
  • You want the AI bill known before the month starts: Gorgias meters AI (about $1 per resolution) above the seats, Salesforce Service Cloud meters AI (Flex Credits) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Salesforce Service Cloud includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Salesforce Service Cloud on Core: $390, $975 and $1,950 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $930 less than Salesforce Service Cloud for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $1,855 under Salesforce Service Cloud.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Neither has a free plan: Gorgias offers a free trial, Salesforce Service Cloud a free trial. Gorgias and Salesforce Service Cloud both include email in the price; only Gorgias has website chat, WhatsApp and Instagram. Neither Gorgias nor Salesforce Service Cloud includes Telegram outright. Gorgias (about $1 per resolution) and Salesforce Service Cloud (Flex Credits) both meter AI above the seats. Gorgias and Salesforce Service Cloud both raise tickets, and neither Gorgias nor Salesforce Service Cloud ships a desktop app. Gorgias is hours for a Shopify store; Salesforce Service Cloud is weeks to months.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Salesforce Service Cloud: Agentforce by Flex Credits; Max includes 2.75M a year, others buy by usage. Beside Gorgias's about $1 per resolution and Salesforce Service Cloud's Flex Credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Salesforce Service Cloud's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    Salesforce Service CloudSalesforce Service CloudAssumed $2$960
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    Salesforce Service CloudSalesforce Service Cloud · Free trials on Starter, Pro, Core and Advanced
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Salesforce Service Cloud: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Gorgias and Salesforce Service Cloud both raise tickets, and neither Gorgias nor Salesforce Service Cloud ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Salesforce Service Cloud $25/user/mo (Starter Suite).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Salesforce Service Cloud $195/user/mo (Core, plus messaging add-ons).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor Salesforce Service Cloud has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Salesforce Service Cloud on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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