GorgiasLiveAgentGorgias vs LiveAgent

Gorgias vs LiveAgent: entry plans at $10 and $15

An ecommerce help desk against a help desk with live chat and calls: Gorgias is $85 a month cheaper for five people. Where Gorgias and LiveAgent split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick LiveAgent if you want email, chat and a call center in one ticket queue at a low seat price. For five people, Gorgias is $85 a month cheaper than LiveAgent ($60 a month on Gorgias against $145 on LiveAgent), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Gorgias and LiveAgent both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Gorgias nor LiveAgent includes Telegram outright. For a team of two to ten weighing Gorgias against LiveAgent, the third option below puts chat and tickets at one workspace price.

At a glanceGorgiasGorgiasLiveAgentLiveAgent
Built aroundShopify orders · tickets priced by volumeA universal inbox · email, chat and calls
Entry plan$10/mo · Starter: 50 tickets$15/agent/mo · Small Business, yearly
Chat in the price$60/mo · Basic: 300 tickets, any agents$15/agent/mo · chat on every plan
AI agentAbout $1 per resolution · and it counts as a ticketIncluded · chatbot and answer assistant
Copilot for agentsIncluded · AI-assisted repliesIncluded
Free planNone · trial offeredNone · 30-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. LiveAgent raises tickets too, from a universal inbox.

    LiveAgentLiveAgent

    As a ticket in the universal inbox, whether it came by email, chat or a call. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $145 on LiveAgent.

    LiveAgentLiveAgent

    $15 buys email and two chat buttons on Small Business; the call center starts on Medium at $29. $145 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. LiveAgent folds AI (included) into the plan instead.

    LiveAgentLiveAgent

    The chatbot, answer assistant and triage are included in the paid plans; no per-conversation meter. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. WhatsApp and Instagram are here and not on LiveAgent.

    LiveAgentLiveAgent

    Email and chat on every plan; calls from Medium; WhatsApp, Viber, Instagram and Facebook on Large and up. Gorgias adds WhatsApp and Instagram, which LiveAgent lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. LiveAgent is a help desk with live chat and calls instead.

    LiveAgentLiveAgent

    A call center with IVR, a knowledge base and a customer portal. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. LiveAgent is a day.

    LiveAgentLiveAgent

    A day: connect the mailbox, add the chat button, set the departments. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · LiveAgent pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The LiveAgent universal inbox: the ticket list with email, chat and call tickets together
LiveAgentLiveAgent. The LiveAgent universal inbox: the ticket list with email, chat and call tickets together

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); LiveAgent pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, LiveAgent and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasLiveAgentLiveAgentSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per agent; AI included
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Large and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Add-on below Large
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Viber, not Telegram
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack integration
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Chatbot included
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
In the seat
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Universal inbox
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Rules and time rules
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $85 a month less than on LiveAgent ($60 against $145), before AI.
  • You need WhatsApp and Instagram in the price, which LiveAgent does not include outright.

Pick LiveAgent if

  • You want email, chat and a call center in one ticket queue at a low seat price.
  • AI included in the seat matters more than a tunable AI meter.
  • You want native desktop apps, which Gorgias does not ship.
  • You want the AI in the seat price (included) rather than Gorgias's meter at about $1 per resolution.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $60 a month on Gorgias against $145 on LiveAgent for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Gorgias meters AI (about $1 per resolution) above the seats, LiveAgent folds AI (included) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and a free plan with no trial clock, which neither Gorgias nor LiveAgent includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. LiveAgent on Medium Business: $58, $145 and $290 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $100 less than LiveAgent for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under LiveAgent.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; LiveAgent is a help desk with live chat and calls built around a universal inbox. Neither has a free plan: Gorgias offers a free trial, LiveAgent a 30-day trial, no card. Gorgias and LiveAgent both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Gorgias nor LiveAgent includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; LiveAgent folds AI (included) into the plan. Gorgias and LiveAgent both raise tickets, and only LiveAgent ships desktop apps. Gorgias is hours for a Shopify store; LiveAgent is a day.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. LiveAgent: Chatbot, answer assistant, autoresponder and triage included in the paid plans. Beside Gorgias's about $1 per resolution and LiveAgent's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside LiveAgent's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    LiveAgentLiveAgentAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    LiveAgentLiveAgent · 30-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs LiveAgent: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; LiveAgent is a help desk with live chat and calls built around a universal inbox. Gorgias and LiveAgent both raise tickets, and only LiveAgent ships desktop apps.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); LiveAgent $15/agent/mo (Small Business, yearly).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); LiveAgent $15/agent/mo (chat on every plan).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor LiveAgent has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and LiveAgent on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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