GorgiasHubSpot Service HubGorgias vs HubSpot Service Hub

Gorgias vs HubSpot Service Hub: $15 apart for five people

An ecommerce help desk against a CRM-based help desk: Gorgias is $15 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick HubSpot Service Hub if your sales and marketing already live in HubSpot and support should share the CRM. For five people, Gorgias is $15 a month cheaper than HubSpot Service Hub ($60 a month on Gorgias against $75 on HubSpot Service Hub), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Gorgias and HubSpot Service Hub both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Gorgias nor HubSpot Service Hub includes Telegram outright. Below, a third option for a team of two to ten that wants what Gorgias and HubSpot Service Hub sell here at one price.

At a glanceGorgiasGorgiasHubSpot Service HubHubSpot Service Hub
Built aroundShopify orders · tickets priced by volumeThe CRM record · help desk on top of HubSpot
Entry plan$10/mo · Starter: 50 tickets$15/seat/mo · Starter, yearly
Chat in the price$60/mo · Basic: 300 tickets, any agents$0 · Free tools: chat with HubSpot branding
AI agentAbout $1 per resolution · and it counts as a ticket$9 per 1,000 credits · 50 credits per resolution
Copilot for agentsIncluded · AI-assisted repliesBreeze · in the plans
Free planNone · trial offeredYes · 2 users, branded chat

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. HubSpot Service Hub raises tickets too, from the CRM record.

    HubSpot Service HubHubSpot Service Hub

    As a ticket on the CRM contact, with every marketing and sales touch beside it. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $75 on HubSpot Service Hub.

    HubSpot Service HubHubSpot Service Hub

    Starter is $15 a seat; Professional is $90 with a $1,500 onboarding fee, and that is where routing and SLAs start. $75 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats as well.

    HubSpot Service HubHubSpot Service Hub

    Customer Agent costs 50 credits per resolved conversation, and credits are $9 per 1,000, so about $0.45 a resolution. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. WhatsApp and Instagram are here and not on HubSpot Service Hub.

    HubSpot Service HubHubSpot Service Hub

    Chat, email and Messenger on the lower plans; WhatsApp and calling on Professional; no Telegram. Gorgias adds WhatsApp and Instagram, which HubSpot Service Hub lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. HubSpot Service Hub is a CRM-based help desk instead.

    HubSpot Service HubHubSpot Service Hub

    The rest of HubSpot: marketing, sales, CMS and the shared CRM. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. HubSpot Service Hub is an afternoon on Starter.

    HubSpot Service HubHubSpot Service Hub

    An afternoon on Starter; Professional comes with a paid onboarding. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · HubSpot Service Hub pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The HubSpot help desk workspace: the ticket with the CRM contact and its timeline
HubSpot Service HubHubSpot Service Hub. The HubSpot help desk workspace: the ticket with the CRM contact and its timeline

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); HubSpot Service Hub pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, HubSpot Service Hub and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasHubSpot Service HubHubSpot Service HubSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per seat; onboarding fees; AI by credits
Per workspace; seats and channels are plan limits
Free plan
Trial only.
2 users, HubSpot branding
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Professional and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Messenger only
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack and Teams notifications
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Customer Agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
50 credits per resolution, $9 per 1,000
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
On the CRM record
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Professional and up
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reports; advanced on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $15 a month less than on HubSpot Service Hub ($60 against $75), before AI.
  • You need WhatsApp and Instagram in the price, which HubSpot Service Hub does not include outright.

Pick HubSpot Service Hub if

  • Your sales and marketing already live in HubSpot and support should share the CRM.
  • You want an AI agent priced per resolution at under a dollar.
  • You want a free plan to start on; Gorgias offers a free trial.
  • Time to the first reply is an afternoon on Starter here and hours for a Shopify store on Gorgias.

The third option: Sellio

  • You are two to ten people on Gorgias or HubSpot Service Hub who answer chat, messaging and email, and want to compare workspace pricing with $60 a month on Gorgias against $75 on HubSpot Service Hub for five people.
  • You want the AI bill known before the month starts: Gorgias meters AI (about $1 per resolution) above the seats, HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor HubSpot Service Hub includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. HubSpot Service Hub on Starter: $30, $75 and $150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $30 less than HubSpot Service Hub for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $55 under HubSpot Service Hub.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; HubSpot Service Hub is a CRM-based help desk built around the CRM record. Only HubSpot Service Hub has a free plan (2 users, branded chat); Gorgias offers a free trial. Gorgias and HubSpot Service Hub both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Gorgias nor HubSpot Service Hub includes Telegram outright. Gorgias (about $1 per resolution) and HubSpot Service Hub ($9 per 1,000 credits) both meter AI above the seats. Gorgias and HubSpot Service Hub both raise tickets, and neither Gorgias nor HubSpot Service Hub ships a desktop app. Gorgias is hours for a Shopify store; HubSpot Service Hub is an afternoon on Starter.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. HubSpot Service Hub: HubSpot Credits at $9 per 1,000; Customer Agent uses 50 credits per resolved conversation. Beside Gorgias's about $1 per resolution and HubSpot Service Hub's $9 per 1,000 credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside HubSpot Service Hub's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    HubSpot Service HubHubSpot Service Hub$0.45$212
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    HubSpot Service HubHubSpot Service Hub · Free tools, no trial clock
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs HubSpot Service Hub: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; HubSpot Service Hub is a CRM-based help desk built around the CRM record. Gorgias and HubSpot Service Hub both raise tickets, and neither Gorgias nor HubSpot Service Hub ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); HubSpot Service Hub $15/seat/mo (Starter, yearly).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); HubSpot Service Hub $0 (Free tools: chat with HubSpot branding).
  • Sellio's inbox: Telegram, which neither Gorgias nor HubSpot Service Hub has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and HubSpot Service Hub on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required