GorgiasHelpshiftGorgias vs Helpshift

Gorgias vs Helpshift: who includes Instagram

An ecommerce help desk against an in-app support for games and apps: one prints a price and one quotes. What decides between Gorgias and Helpshift, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Helpshift if you ship a mobile game or app and want support inside it with device data attached. For five people it is $60 a month on Gorgias, and a quote on Helpshift, before AI; Sellio Mini is $45 for the workspace. Gorgias and Helpshift both include website chat, email and WhatsApp in the price; only Gorgias has Instagram. Neither Gorgias nor Helpshift includes Telegram outright. A team of two to ten choosing between Gorgias and Helpshift for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasHelpshiftHelpshift
Built aroundShopify orders · tickets priced by volumeIn-app support for games · SDK first
Entry plan$10/mo · Starter: 50 ticketsQuote · priced by interaction volume
Chat in the price$60/mo · Basic: 300 tickets, any agentsQuote · in-app and web
AI agentAbout $1 per resolution · and it counts as a ticketIn the quote · AI agents by volume
Copilot for agentsIncluded · AI-assisted repliesIn the quote
Free planNone · trial offeredNone · request pricing

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Helpshift raises tickets too, from in-app support for games.

    HelpshiftHelpshift

    As an issue raised inside the game or app through the SDK, with device and player data attached. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people; Helpshift prints no figure to set beside it.

    HelpshiftHelpshift

    There is no seat price; the quote is built from interaction volume, solutions and regions. No figure for five people here; Gorgias prints $60.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Helpshift meters AI (in the quote) above the seats as well.

    HelpshiftHelpshift

    AI agents are part of the modular quote, priced by the volume they handle. Gorgias meters AI (about $1 per resolution) above the seats as well.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. Instagram is here and not on Helpshift.

    HelpshiftHelpshift

    In-app, web, email, WhatsApp and Discord; no Instagram or Telegram. Gorgias adds Instagram, which Helpshift lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Helpshift is an in-app support for games and apps instead.

    HelpshiftHelpshift

    Player engagement, trust and safety, community, and outsourced human support. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Helpshift is a sales cycle, then an SDK integration by your developers.

    HelpshiftHelpshift

    A sales cycle, then an SDK integration by your developers. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Helpshift pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Helpshift agent dashboard: an in-app issue with the player's device and session data
HelpshiftHelpshift. The Helpshift agent dashboard: an in-app issue with the player's device and session data

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Helpshift pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, Helpshift and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasHelpshiftHelpshiftSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Quote by interaction volume
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
In-app and web
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Included
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Included
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Discord instead
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Discord as a customer channel
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
AI agents in the quote
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
By volume, quoted
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Issues with states
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Automations and bots
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need Instagram in the price, which Helpshift does not include outright.
  • It prints its price ($60 a month for five) where Helpshift quotes.

Pick Helpshift if

  • You ship a mobile game or app and want support inside it with device data attached.
  • Discord and WhatsApp are where players write.
  • Time to the first reply is a sales cycle, then an SDK integration by your developers here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: no printed prices; a quote built from interaction volume, solutions, capabilities and regions.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias, and a quote on Helpshift for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and Helpshift meters AI (in the quote) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Helpshift includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Helpshift quotes per team, so two, five and ten people are three conversations with sales. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and against a quote on Helpshift for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Helpshift is an in-app support for games and apps built around in-app support for games. Neither has a free plan: Gorgias offers a free trial, Helpshift no trial. Gorgias and Helpshift both include website chat, email and WhatsApp in the price; only Gorgias has Instagram. Neither Gorgias nor Helpshift includes Telegram outright. Gorgias (about $1 per resolution) and Helpshift (in the quote) both meter AI above the seats. Gorgias and Helpshift both raise tickets, and neither Gorgias nor Helpshift ships a desktop app. Gorgias is hours for a Shopify store; Helpshift is a sales cycle, then an SDK integration by your developers.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Helpshift: AI agents are part of the modular quote. Beside Gorgias's about $1 per resolution and Helpshift's in the quote, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Helpshift's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    HelpshiftHelpshiftSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    HelpshiftHelpshift · None; request pricing
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Helpshift: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Helpshift is an in-app support for games and apps built around in-app support for games. Gorgias and Helpshift both raise tickets, and neither Gorgias nor Helpshift ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Helpshift Quote (priced by interaction volume).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Helpshift Quote (in-app and web).
  • Sellio: one inbox for every channel: Telegram, which neither Gorgias nor Helpshift has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Helpshift on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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