GorgiasAcquireGorgias vs Acquire

Gorgias vs Acquire: ecommerce help desk or customer engagement

An ecommerce help desk against a customer engagement platform: one prints a price and one quotes. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Acquire if you need cobrowsing and video calls in the same tool as chat. For five people it is $60 a month on Gorgias, and a quote on Acquire, before AI; Sellio Mini is $45 for the workspace. Gorgias and Acquire both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor Acquire includes Telegram outright. Below, a third option for a team of two to ten that wants what Gorgias and Acquire sell here at one price.

At a glanceGorgiasGorgiasAcquireAcquire
Built aroundShopify orders · tickets priced by volumeChat, cobrowse and video · priced by quote
Entry plan$10/mo · Starter: 50 ticketsQuote · no printed prices
Chat in the price$60/mo · Basic: 300 tickets, any agentsQuote · Self Service tier
AI agentAbout $1 per resolution · and it counts as a ticketComing soon · bots listed, not priced
Copilot for agentsIncluded · AI-assisted repliesNone printed
Free planNone · trial offeredNone · trial on request

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Acquire has no ticket queue behind its conversations.

    AcquireAcquire

    As a chat that can turn into a cobrowse or a video call with the same agent. Gorgias raises a ticket where Acquire keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people; Acquire prints no figure to set beside it.

    AcquireAcquire

    No seat price is printed; the Self Service and Integrated tiers are quoted after a demo. No figure for five people here; Gorgias prints $60.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Acquire has no AI to bill (coming soon) instead.

    AcquireAcquire

    Bots are listed as coming soon with no price; today the product is human agents with cobrowsing. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on Acquire.

    AcquireAcquire

    Website chat, SMS, email and voice or video on the Integrated tier; no WhatsApp, Instagram or Telegram. Gorgias adds email, WhatsApp and Instagram, which Acquire lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Acquire is a customer engagement platform instead.

    AcquireAcquire

    Cobrowsing, screen sharing and video for guided support; workflows, SLAs and queues. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Acquire is a sales cycle.

    AcquireAcquire

    A sales cycle: a demo, a quote, then onboarding by their services team. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Acquire pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Acquire agent view: a chat with the cobrowse and video controls beside it
AcquireAcquire. The Acquire agent view: a chat with the cobrowse and video controls beside it

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Acquire pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Gorgias, Acquire and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasAcquireAcquireSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Quote after a demo
Per workspace; seats and channels are plan limits
Free plan
Trial only.
None; trial on request
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
With cobrowse and video
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Integrated tier
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Notifications only
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Bots listed as coming soon
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
Not priced
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Cases, not a ticket queue
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Workflows and queues
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need email, WhatsApp and Instagram in the price, which Acquire does not include outright.
  • You need a ticket queue, which Acquire does not have.

Pick Acquire if

  • You need cobrowsing and video calls in the same tool as chat.
  • You are buying for a regulated or high-touch team and want a services-led rollout.
  • Time to the first reply is a sales cycle here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: no prices printed; three tiers quoted after a demo.

The third option: Sellio

  • You are two to ten people on Gorgias or Acquire who answer chat, messaging and email, and want to compare workspace pricing with $60 a month on Gorgias, and a quote on Acquire for five people.
  • You want the AI bill known before the month starts: Gorgias meters AI (about $1 per resolution) above the seats, Acquire has no AI to bill (coming soon); Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Acquire includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Acquire quotes per team, so two, five and ten people are three conversations with sales. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and against a quote on Acquire for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Acquire is a customer engagement platform built around chat, cobrowse and video. Neither has a free plan: Gorgias offers a free trial, Acquire a free trial. Gorgias and Acquire both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor Acquire includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; Acquire has no AI to bill (coming soon). Gorgias has tickets and Acquire does not, and neither Gorgias nor Acquire ships a desktop app. Gorgias is hours for a Shopify store; Acquire is a sales cycle.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Acquire: Bots are listed as coming soon; no AI price is printed. Beside Gorgias's about $1 per resolution and Acquire's coming soon, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Acquire's, and Gorgias's pricing page should be checked before you decide. Acquire does not print the figures above in a form a fetch can read (No prices printed; three tiers quoted after a demo.), so they are marked unverified here beside Gorgias's, and Acquire's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    AcquireAcquireSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    AcquireAcquire · Free trial on request
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Acquire: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Acquire is a customer engagement platform built around chat, cobrowse and video. Gorgias has tickets and Acquire does not, and neither Gorgias nor Acquire ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Acquire Quote (no printed prices).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Acquire Quote (Self Service tier).
  • Sellio puts every channel in one inbox: Telegram, which neither Gorgias nor Acquire has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Gorgias and Acquire rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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