Every support channel in one inbox
Website chat, WhatsApp, Instagram, Telegram and email in one shared inbox, with Slack, Discord and Microsoft Teams as windows onto it for your team.
No credit card. Live in minutes.
Nuray Aksoy
2mStill no refund for #4821, it was returned two weeks ago.
Mia Rossi
9mIs the blue one back in stock?
Arthur Taylor
14mAny update on the plan?
Lucas Dubois
31mCan I change the delivery address on #4907?
Hana Sato
1hInvoice for August
Carlos Mendes
2hWidget won't load on Safari
Noah Kim
3hThanks, that worked!
Priya Nair
5hWrong VAT number on the invoice
Erik Lund
1dDo you ship to Sweden?
The channels, and how each connects.
Five ways a customer can reach you and three windows for the team, each connected in minutes from Settings.
index.html
<!-- Before </body> -->
<script>
window.sellioSettings = { widgetKey: "wk_live_7f3a" };
</script>
<script src="https://sellio.chat/widget/embed.js" async></script>
Web widget
Chat on your website
WhatsApp in your inbox
Phone number ID
From Meta, WhatsApp, API setup.
Business account ID
Verify token (paste in Meta webhook settings)
Three agents, one numberReplies from the business accountInstagram DMs in your inbox
Page ID
The Facebook page connected to the Instagram account.
Instagram user ID
Mia Rossi
nowIs the blue one back in stock?
Telegram
Telegram bot in your inbox
Bot token
From @BotFather in Telegram. We check it and register the webhook for you.
Support email in your inbox
Support email
The address customers already write to.
Forward mail from your support address to this Sellio address:
Forwarding address
Slack
Notify and reply in Slack
Notify in
Optional. New chats alert here; replies sync to Sellio.
#supportSellio New conversation from Nuray Aksoy on WhatsApp
Still no refund for #4821, it was returned two weeks ago.
James Hi Nuray, refund is on its way, 3 to 5 days to your card.Sent to WhatsApp
Five ways in, three windows for the team
Customers write where they already are. The team reads and answers in one inbox, or from the tool it already has open.
Website chat
The widget, the help center inside it, and the AI agent that answers first.
WhatsApp
A Business number through Meta's API, several agents on it.
Instagram
DMs beside web chat, through the linked Facebook page.
Telegram
A bot token; photos and voice notes come through.
Email
Forward your support address; replies go back from the same thread.
Slack
New conversations open a thread; reply there and the customer gets it.
Discord
A thread in your server for every conversation, answered from there.
Microsoft Teams
The Teams channel keeps the conversation in view for the team.
Reply from Slack, land on WhatsApp
Your team does not have to leave the tool it lives in. A conversation opens as a thread where they are, and the answer reaches the customer wherever they wrote from.
supportAcme · 6 membersSellioapp09:14
New conversation from Nuray Aksoy on WhatsApp
James Brown09:16
Hi Nuray, the refund is on its way, 3 to 5 days to your card.
Sent to Nuray on WhatsApp
Acme Support
Business account
- New conversations open a thread in the Slack, Discord or Teams channel you pick.
- A reply in the thread goes to the customer on their own channel, from your business account.
- The inbox stays the record: the thread is a window onto it, not a second copy.
Connecting channels
- Step 1
Start with the widget
Install the script from Settings, then Install. It is the channel with the AI agent.
index.html
<script>
window.sellioSettings = {
widgetKey: "wk_live_7f3a",
};
</script>
<script async
src="https://sellio.chat/widget/embed.js">
</script>
Web widgetActive - Step 2
Add messaging and email
WhatsApp, Instagram and Telegram from Settings, then Integrations. Forward your support address for email.
WhatsAppInstagramTelegramEmail - Step 3
Give the team a window
Connect Slack, Discord or Teams and pick a channel where new conversations post.
SlackNotify and reply in SlackActiveNotify in
support
What is omnichannel customer service?
Support that meets customers on whichever channel they choose and answers all of it from one place, so the channel is their decision and never the team's problem.
Multichannel is having the accounts. Omnichannel is one inbox, one contact and one history behind them, so a customer who starts on Instagram and follows up by email is one conversation to you. Four terms carry the whole thing.
- Channel
- A place a customer can write from: your website, a WhatsApp number, an Instagram account, a Telegram bot, an email address. Each connected account is one channel.
- Shared inbox
- The one list every channel lands in, with a mark on each row for where it came from. The team reads and answers everything here, and the reply goes back the way it came.
- Team window
- Slack, Discord or Microsoft Teams mirroring the inbox: a thread per conversation in a channel you pick, so people who live in those tools can answer without leaving them.
- Contact
- The person behind the messages, whichever channel they used. One record joins their chat, their WhatsApp and their email, so the history is one history.
Channel questions
Three on Mini, five on Essentials and twenty-five on Plus; the one channel on Free is your website chat. Each connected account counts as one channel.
- Each account is one channel: a WhatsApp number, a Telegram bot, an email address, a website widget.
- Upgrading adds channels immediately; downgrades apply at the end of the period.
- One widget key per domain: a second site means a second workspace.
See channel limits per plan on the pricing page.
Still have a question? Contact us or browse the docs.
Meet customers on their channel. Answer from yours.
Every inbound channel in one inbox, and your team's own tools as windows onto it.
No credit card required