Question 1

Is this a sales CRM?

Accepted Answer

No. It is the customer record for support: who they are, what they asked and what they saw. There is no pipeline or deal tracking.

Every conversation, every channel under one person, with the full history.
Pages seen, attributes, tags and segments so an agent knows the context before asking.
Companies group contacts with a logo, a domain and an industry.

For the inbox side, see the shared inbox page.

Question 2

Can I export my contacts?

Accepted Answer

Yes. Export all of them or a selection as CSV, and read contacts through the public REST API.

CSV import too, with a column mapper for name, email, phone and company; tags come along.
The API lists contacts with a Bearer key, so your own systems can read them.
Merge duplicates before exporting so each person is one row.

Endpoints are in the API docs.

Question 3

Does it connect to HubSpot or Salesforce?

Accepted Answer

Not today. Move data with CSV import and export, and read contacts through the public REST API and webhooks.

Import a CSV with a column mapper; export all contacts or a selection.
The REST API returns contacts, conversations, tickets and analytics with an API key.
Webhooks tell your systems when something changes, so a sync can run on your side.

See the API docs for what you can read.

Question 4

How are duplicates handled?

Accepted Answer

Merge them from the contacts list; the conversations and attributes of both records come together under one contact.

Merge from the contacts list; conversations and attributes are kept, not dropped.
Identify logged-in users from your app with setVisitor and a signed hash, so the contact is the right person.
New chats and emails create or update a contact automatically.

Setup is in the identity docs.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

A support CRM built from your conversations

What a contact carries.

One person, the whole story

Know who is asking before you answer

Building the contact base

Import what you have

Identify your users

Let conversations fill the rest

What is a support CRM?

Related guides

Support CRM questions

Know who is asking before you answer.