GorgiasShopify InboxGorgias vs Shopify Inbox

Gorgias vs Shopify Inbox: ecommerce help desk or free chat

An ecommerce help desk against a free chat for Shopify stores: Shopify Inbox is $60 a month cheaper for five people. What decides between Gorgias and Shopify Inbox, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Shopify Inbox if you run a Shopify store and want free chat with the cart in view. For five people, Shopify Inbox is $60 a month cheaper than Gorgias ($60 a month on Gorgias against $0 on Shopify Inbox), before AI. Sellio Mini is $45, which only Shopify Inbox's figure comes under. Gorgias and Shopify Inbox both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor Shopify Inbox includes Telegram outright. A team of two to ten choosing between Gorgias and Shopify Inbox for chat and tickets at one price has a third option below.

At a glanceGorgiasGorgiasShopify InboxShopify Inbox
Built aroundShopify orders · tickets priced by volumeThe storefront chat · free with a Shopify plan
Entry plan$10/mo · Starter: 50 tickets$0 · with any Shopify plan
Chat in the price$60/mo · Basic: 300 tickets, any agents$0 · storefront and Shop app
AI agentAbout $1 per resolution · and it counts as a ticketIncluded · AI chat from the catalog and policies
Copilot for agentsIncluded · AI-assisted repliesIncluded · suggested replies
Free planNone · trial offeredYes · the app is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Shopify Inbox has no ticket queue behind its conversations.

    Shopify InboxShopify Inbox

    As a chat on the storefront or in the Shop app, with the cart and orders beside it. Gorgias raises a ticket where Shopify Inbox keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $0 on Shopify Inbox.

    Shopify InboxShopify Inbox

    There is no seat price; staff are limited by the Shopify plan's staff accounts. $0 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Shopify Inbox folds AI (included) into the plan instead.

    Shopify InboxShopify Inbox

    The AI chat learns the catalog and policies and is included; there is nothing to meter. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on Shopify Inbox.

    Shopify InboxShopify Inbox

    Storefront chat and the Shop app; no email, WhatsApp, Instagram or Telegram in the inbox. Gorgias adds email, WhatsApp and Instagram, which Shopify Inbox lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Shopify Inbox is a free chat for Shopify stores instead.

    Shopify InboxShopify Inbox

    Product recommendations, discount codes and order updates inside the chat. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Shopify Inbox is minutes.

    Shopify InboxShopify Inbox

    Minutes: install the app from the Shopify admin. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Shopify Inbox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Shopify Inbox conversation: the chat with the customer's cart and orders on the side
Shopify InboxShopify Inbox. The Shopify Inbox conversation: the chat with the customer's cart and orders on the side

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Shopify Inbox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, Shopify Inbox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasShopify InboxShopify InboxSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Free with Shopify
Per workspace; seats and channels are plan limits
Free plan
Trial only.
The whole app
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Storefront and Shop app
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
No longer connected
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Learns the catalog
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
Included
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Hands to staff
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Instant answers, greetings
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Assisted orders
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Admin and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need email, WhatsApp and Instagram in the price, which Shopify Inbox does not include outright.
  • You need a ticket queue, which Shopify Inbox does not have.

Pick Shopify Inbox if

  • You run a Shopify store and want free chat with the cart in view.
  • One channel is enough and you do not need tickets.
  • Five people cost $60 a month less than on Gorgias ($0 against $60), before AI.
  • You want a free plan to start on; Gorgias offers a free trial.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $60 a month on Gorgias against $0 on Shopify Inbox for five people, including each product's limits.
  • The AI invoice should be known in advance: Gorgias meters AI (about $1 per resolution) above the seats and Shopify Inbox folds AI (included) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Gorgias nor Shopify Inbox includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Shopify Inbox: $0 a month for five (free; five staff need the Shopify plan that allows them); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and more than Shopify Inbox's $0 for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Only Shopify Inbox has a free plan (the app is free); Gorgias offers a free trial. Gorgias and Shopify Inbox both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Gorgias nor Shopify Inbox includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; Shopify Inbox folds AI (included) into the plan. Gorgias has tickets and Shopify Inbox does not, and neither Gorgias nor Shopify Inbox ships a desktop app. Gorgias is hours for a Shopify store; Shopify Inbox is minutes.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Shopify Inbox: AI chat and suggested replies included. Beside Gorgias's about $1 per resolution and Shopify Inbox's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Shopify Inbox's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    Shopify InboxShopify InboxSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    Shopify InboxShopify Inbox · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Shopify Inbox: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Gorgias has tickets and Shopify Inbox does not, and neither Gorgias nor Shopify Inbox ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Shopify Inbox $0 (with any Shopify plan).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Shopify Inbox $0 (storefront and Shop app).
  • Sellio's inbox: Telegram, which neither Gorgias nor Shopify Inbox has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Gorgias and Shopify Inbox on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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