TidioUserlikeTidio vs Userlike

Tidio vs Userlike: five seats for $49 or $475

A live chat and AI for small business against a customer messaging platform: Tidio is $426 a month cheaper for five people. What decides between Tidio and Userlike, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. For five people, Tidio is $426 a month cheaper than Userlike ($49 or more a month on Tidio against $475 on Userlike), before AI. Sellio Mini is $45, $4 under Tidio. Tidio and Userlike both include website chat, WhatsApp and Instagram in the price; only Tidio has email; only Userlike has Telegram. Between them Tidio and Userlike cover every channel Sellio ships. A team of two to ten choosing between Tidio and Userlike for chat and tickets at one price has a third option below.

At a glanceTidioTidioUserlikeUserlike
Built aroundThe chat widget and Lyro · billed by conversations, not seatsThe website messenger · now Lime Connect
Entry plan$24.17/mo · Starter: 100 conversations$0 · Free: 1 seat, 200 conversations
Chat in the priceFrom $49.17/mo · Growth: 250+ conversationsAbout $95/seat/mo · Pro, three-seat minimum, yearly
AI agentLyro from $32.50/mo · 50 conversationsFrom about $108/mo · AI Agent, 100 conversations
Copilot for agentsIncluded · reply assistantAbout $21/seat/mo · AI Copilot
Free planYes · 50 conversations a monthYes · 1 seat, website only

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Userlike has no ticket queue either.

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $475 on Userlike.

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Userlike meters AI (from about $108/mo) above the seats as well.

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. email is here and not on Userlike.

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. Telegram is here and not on Tidio.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Userlike is a customer messaging platform instead.

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Userlike is an hour.

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. Tidio is an hour.

Sources: Tidio pricing · Userlike pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat

Pricing references: Tidio pricing page (recorded 2026-09-06); Userlike pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, Userlike and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioUserlikeUserlikeSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per seat in euros; three-seat minimum
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
1 seat, 200 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Pro
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
Pro
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Pro
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Pro
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
From about $108 a month
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Workflows add-on
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Analytics on Pro
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $426 a month less than on Userlike ($49 against $475), before AI.
  • You need email in the price, which Userlike does not include outright.

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need Telegram in the price, which Tidio does not include outright.
  • Its pricing model suits you better than Tidio's: priced in euros per seat per month, billed yearly; a three-seat minimum on Pro. Dollar figures are approximate.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $49 or more a month on Tidio against $475 on Userlike for five people, including each product's limits.
  • The AI invoice should be known in advance: Tidio meters AI (Lyro from $32.50/mo) above the seats and Userlike meters AI (from about $108/mo) above the seats, where Sellio's credit is included and capped by you.
  • You need tickets raised from a chat, which neither Tidio nor Userlike includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $430 less than Userlike for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Userlike is a customer messaging platform built around the website messenger. Both have a free plan: Tidio's is 50 conversations a month, Userlike's is 1 seat, website only. Tidio and Userlike both include website chat, WhatsApp and Instagram in the price; only Tidio has email; only Userlike has Telegram. Between them Tidio and Userlike cover every channel Sellio ships. Tidio (Lyro from $32.50/mo) and Userlike (from about $108/mo) both meter AI above the seats. Neither Tidio nor Userlike has a ticket queue, and only Tidio ships desktop apps. Tidio is an hour; Userlike is an hour.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Beside Tidio's Lyro from $32.50/mo and Userlike's from about $108/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    UserlikeUserlikeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    UserlikeUserlike · 14-day trial of Pro
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs Userlike: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Userlike is a customer messaging platform built around the website messenger. Neither Tidio nor Userlike has a ticket queue, and only Tidio ships desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); Userlike $0 (Free: 1 seat, 200 conversations).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); Userlike About $95/seat/mo (Pro, three-seat minimum, yearly).
  • Sellio's inbox: all five channels on every paid plan, where Tidio and Userlike each include only some.

The shared inbox page puts Sellio beside Tidio and Userlike on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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