TidioSmartsuppTidio vs Smartsupp

Tidio vs Smartsupp: $34 apart for five people

A live chat and AI for small business against a live chat and chatbot for ecommerce: Tidio is $34 a month cheaper for five people. What decides between Tidio and Smartsupp, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. For five people, Tidio is $34 a month cheaper than Smartsupp ($49 or more a month on Tidio against $83 on Smartsupp), before AI. Sellio Mini is $45, $4 under Tidio. Tidio and Smartsupp both include website chat and WhatsApp in the price; only Tidio has email and Instagram. Neither Tidio nor Smartsupp includes Telegram outright. A team of two to ten choosing between Tidio and Smartsupp for chat and tickets at one price has a third option below.

At a glanceTidioTidioSmartsuppSmartsupp
Built aroundThe chat widget and Lyro · billed by conversations, not seatsChat with visitor recordings · packages, not seats
Entry plan$24.17/mo · Starter: 100 conversations$17/mo · Solo: 1 agent, yearly
Chat in the priceFrom $49.17/mo · Growth: 250+ conversations$0 · Free: 1 agent, 25 conversations
AI agentLyro from $32.50/mo · 50 conversations$16 per 100 conversations · Mira AI, yearly
Copilot for agentsIncluded · reply assistantIncluded · AI reply assistant on paid plans
Free planYes · 50 conversations a monthYes · 1 agent, 25 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Smartsupp has no ticket queue either.

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $83 on Smartsupp.

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Smartsupp meters AI ($16 per 100 conversations) above the seats as well.

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. email and Instagram are here and not on Smartsupp.

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. Tidio adds email and Instagram, which Smartsupp lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Smartsupp is a live chat and chatbot for ecommerce instead.

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Smartsupp is minutes.

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. Tidio is an hour.

Sources: Tidio pricing · Smartsupp pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it

Pricing references: Tidio pricing page (recorded 2026-09-06); Smartsupp pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, Smartsupp and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioSmartsuppSmartsuppSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Packages with agents included
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
1 agent, 25 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Paid plans
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Mira
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
$16 per 100 conversations
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Automated messages; workflows on Plus
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Chat statistics
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $34 a month less than on Smartsupp ($49 against $83), before AI.
  • You need email and Instagram in the price, which Smartsupp does not include outright.

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • Time to the first reply is minutes here and an hour on Tidio.
  • Its pricing model suits you better than Tidio's: per month by package with agents included, billed yearly; monthly costs more.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $49 or more a month on Tidio against $83 on Smartsupp for five people, including each product's limits.
  • The AI invoice should be known in advance: Tidio meters AI (Lyro from $32.50/mo) above the seats and Smartsupp meters AI ($16 per 100 conversations) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither Tidio nor Smartsupp includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $38 less than Smartsupp for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Both have a free plan: Tidio's is 50 conversations a month, Smartsupp's is 1 agent, 25 conversations a month. Tidio and Smartsupp both include website chat and WhatsApp in the price; only Tidio has email and Instagram. Neither Tidio nor Smartsupp includes Telegram outright. Tidio (Lyro from $32.50/mo) and Smartsupp ($16 per 100 conversations) both meter AI above the seats. Neither Tidio nor Smartsupp has a ticket queue, and only Tidio ships desktop apps. Tidio is an hour; Smartsupp is minutes.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Beside Tidio's Lyro from $32.50/mo and Smartsupp's $16 per 100 conversations, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    SmartsuppSmartsuppSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    SmartsuppSmartsupp · 14-day trial of the paid plans
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs Smartsupp: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); Smartsupp $17/mo (Solo: 1 agent, yearly).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); Smartsupp $0 (Free: 1 agent, 25 conversations).
  • Sellio: Telegram, which neither Tidio nor Smartsupp has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Tidio and Smartsupp rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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