TidioSalesforce Service CloudTidio vs Salesforce Service Cloud

Tidio vs Salesforce Service Cloud: $926 apart for five people

A live chat and AI for small business against an enterprise service CRM: Tidio is $926 a month cheaper for five people. Where Tidio and Salesforce Service Cloud split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick Salesforce Service Cloud if the rest of the company runs on Salesforce and support must share the record. For five people, Tidio is $926 a month cheaper than Salesforce Service Cloud ($49 or more a month on Tidio against $975 on Salesforce Service Cloud), before AI. Sellio Mini, at $45, comes in $4 below Tidio. Tidio and Salesforce Service Cloud both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor Salesforce Service Cloud includes Telegram outright. For a team of two to ten weighing Tidio against Salesforce Service Cloud, the third option below puts chat and tickets at one workspace price.

At a glanceTidioTidioSalesforce Service CloudSalesforce Service Cloud
Built aroundThe chat widget and Lyro · billed by conversations, not seatsCases on the CRM · channels bought separately
Entry plan$24.17/mo · Starter: 100 conversations$25/user/mo · Starter Suite
Chat in the priceFrom $49.17/mo · Growth: 250+ conversations$195/user/mo · Core, plus messaging add-ons
AI agentLyro from $32.50/mo · 50 conversationsFlex Credits · Agentforce; Max includes 2.75M a year
Copilot for agentsIncluded · reply assistantIn Agentforce
Free planYes · 50 conversations a monthNone · trials on Starter to Advanced

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Salesforce Service Cloud raises a ticket where Tidio keeps a conversation.

    Salesforce Service CloudSalesforce Service Cloud

    As a case on the Salesforce record, routed by Omni-Channel to a queue or an agent. Tidio has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $975 on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    $25 buys the Starter Suite; the service editions run $195 on Core to $550 on Max, with channels as add-ons. $975 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Salesforce Service Cloud meters AI (Flex Credits) above the seats as well.

    Salesforce Service CloudSalesforce Service Cloud

    Agentforce is sold in Flex Credits by usage; only Max includes an allowance. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. website chat, WhatsApp and Instagram are here and not on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    Email and web on the editions; chat, messaging, WhatsApp and voice are bought as add-ons. Tidio adds website chat, WhatsApp and Instagram, which Salesforce Service Cloud lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Salesforce Service Cloud is an enterprise service CRM instead.

    Salesforce Service CloudSalesforce Service Cloud

    The whole CRM: sales, marketing, commerce, analytics and thousands of AppExchange apps. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Salesforce Service Cloud is weeks to months.

    Salesforce Service CloudSalesforce Service Cloud

    Weeks to months: an implementation, often with a partner. Tidio is an hour.

Sources: Tidio pricing · Salesforce Service Cloud pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel
Salesforce Service CloudSalesforce Service Cloud. The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel

Pricing references: Tidio pricing page (recorded 2026-09-06); Salesforce Service Cloud pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, Salesforce Service Cloud and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioSalesforce Service CloudSalesforce Service CloudSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per user; channels and AI on top
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
None; trials
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
Messaging add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Email-to-case
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
Messaging add-on
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Messenger via add-on
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack is a Salesforce product
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Agentforce
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
Flex Credits by usage
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Cases
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Flow
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Reports and Tableau
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $926 a month less than on Salesforce Service Cloud ($49 against $975), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which Salesforce Service Cloud does not include outright.

Pick Salesforce Service Cloud if

  • The rest of the company runs on Salesforce and support must share the record.
  • You have an implementation partner and a budget for add-ons.
  • You need a ticket queue, which Tidio does not have.
  • Time to the first reply is weeks to months here and an hour on Tidio.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $49 or more a month on Tidio against $975 on Salesforce Service Cloud for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Tidio meters AI (Lyro from $32.50/mo) above the seats, Salesforce Service Cloud meters AI (Flex Credits) above the seats, and Sellio stops at the cap you set.
  • You need Telegram, which neither Tidio nor Salesforce Service Cloud includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Salesforce Service Cloud on Core: $390, $975 and $1,950 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $930 less than Salesforce Service Cloud for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $1,855 under Salesforce Service Cloud.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Only Tidio has a free plan (50 conversations a month); Salesforce Service Cloud offers a free trial. Tidio and Salesforce Service Cloud both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor Salesforce Service Cloud includes Telegram outright. Tidio (Lyro from $32.50/mo) and Salesforce Service Cloud (Flex Credits) both meter AI above the seats. Salesforce Service Cloud has tickets and Tidio does not, and only Tidio ships desktop apps. Tidio is an hour; Salesforce Service Cloud is weeks to months.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Salesforce Service Cloud: Agentforce by Flex Credits; Max includes 2.75M a year, others buy by usage. Beside Tidio's Lyro from $32.50/mo and Salesforce Service Cloud's Flex Credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    Salesforce Service CloudSalesforce Service CloudAssumed $2$960
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    Salesforce Service CloudSalesforce Service Cloud · Free trials on Starter, Pro, Core and Advanced
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs Salesforce Service Cloud: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); Salesforce Service Cloud $25/user/mo (Starter Suite).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); Salesforce Service Cloud $195/user/mo (Core, plus messaging add-ons).
  • Sellio: Telegram, which neither Tidio nor Salesforce Service Cloud has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Tidio and Salesforce Service Cloud rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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