TidioProProfsTidio vs ProProfs

Tidio vs ProProfs: live chat and AI or live chat

A live chat and AI for small business against a live chat software: Tidio is $51 a month cheaper for five people. Where Tidio and ProProfs split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick ProProfs if one person answers chat and you want every feature free. For five people, Tidio is $51 a month cheaper than ProProfs ($49 or more a month on Tidio against $100 on ProProfs), before AI. Sellio Mini, at $45, comes in $4 below Tidio. Tidio and ProProfs both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor ProProfs includes Telegram outright. For a team of two to ten weighing Tidio against ProProfs, the third option below puts chat and tickets at one workspace price.

At a glanceTidioTidioProProfsProProfs
Built aroundThe chat widget and Lyro · billed by conversations, not seatsThe chat widget · free for one operator
Entry plan$24.17/mo · Starter: 100 conversations$0 · one operator, all features
Chat in the priceFrom $49.17/mo · Growth: 250+ conversationsAbout $20/operator/mo · Team plan
AI agentLyro from $32.50/mo · 50 conversations$450/year · 2,500 AI interactions a month
Copilot for agentsIncluded · reply assistantIn the AI add-on
Free planYes · 50 conversations a monthYes · a single operator

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. ProProfs has no ticket queue either.

    ProProfsProProfs

    As a chat in the widget, greeted by a rule or the AI add-on, with the visitor's page shown. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $100 on ProProfs.

    ProProfsProProfs

    One operator is free with every feature; a team pays per operator, about $20 a month each. $100 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. ProProfs folds AI ($450/year) into the plan instead.

    ProProfsProProfs

    AI chat automation is $450 a year for 2,500 interactions a month, a flat add-on. Tidio meters AI (Lyro from $32.50/mo) above the seats instead.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. email, WhatsApp and Instagram are here and not on ProProfs.

    ProProfsProProfs

    Website chat, with WhatsApp, Instagram and Messenger on the team plan; no Telegram. Tidio adds email, WhatsApp and Instagram, which ProProfs lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. ProProfs is a live chat software instead.

    ProProfsProProfs

    A help desk, a knowledge base and surveys as sibling products; a suite from $499 a month. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. ProProfs is minutes.

    ProProfsProProfs

    Minutes: paste the widget. Tidio is an hour.

Sources: Tidio pricing · ProProfs pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The ProProfs Chat operator view: the chat with the visitor's page and history
ProProfsProProfs. The ProProfs Chat operator view: the chat with the visitor's page and history

Pricing references: Tidio pricing page (recorded 2026-09-06); ProProfs pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Tidio, ProProfs and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioProProfsProProfsSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per operator; AI flat
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
One operator
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Separate help desk product
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
Team plan
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Team plan
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
AI add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
$450 a year flat
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Hands to an operator
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Separate help desk product
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Greetings and routing
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $51 a month less than on ProProfs ($49 against $100), before AI.
  • You need email, WhatsApp and Instagram in the price, which ProProfs does not include outright.

Pick ProProfs if

  • One person answers chat and you want every feature free.
  • A flat yearly AI add-on beats a per-conversation meter for you.
  • You want the AI in the seat price ($450/year) rather than Tidio's meter at Lyro from $32.50/mo.
  • Time to the first reply is minutes here and an hour on Tidio.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $49 or more a month on Tidio against $100 on ProProfs for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Tidio meters AI (Lyro from $32.50/mo) above the seats, ProProfs folds AI ($450/year) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither Tidio nor ProProfs includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. ProProfs: $100 a month for five (5 operators × about $20); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $55 less than ProProfs for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; ProProfs is a live chat software built around the chat widget. Both have a free plan: Tidio's is 50 conversations a month, ProProfs's is a single operator. Tidio and ProProfs both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor ProProfs includes Telegram outright. Tidio meters AI (Lyro from $32.50/mo) above the seats; ProProfs folds AI ($450/year) into the plan. Neither Tidio nor ProProfs has a ticket queue, and both ship desktop apps. Tidio is an hour; ProProfs is minutes.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. ProProfs: AI Chat Automation $450 a year for 2,500 interactions a month. Beside Tidio's Lyro from $32.50/mo and ProProfs's $450/year, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

ProProfs does not print the figures above in a form a fetch can read (Free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.), so they are marked unverified here beside Tidio's, and ProProfs's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    ProProfsProProfsSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    ProProfsProProfs · 15-day trial of the team plan
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs ProProfs: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; ProProfs is a live chat software built around the chat widget. Neither Tidio nor ProProfs has a ticket queue, and both ship desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); ProProfs $0 (one operator, all features).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); ProProfs About $20/operator/mo (Team plan).
  • Sellio puts every channel in one inbox: Telegram, which neither Tidio nor ProProfs has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Tidio and ProProfs rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required