TidioLiveHelpNowTidio vs LiveHelpNow

Tidio vs LiveHelpNow: $246 apart for five people

A live chat and AI for small business against a help desk and live chat: Tidio is $246 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. For five people, Tidio is $246 a month cheaper than LiveHelpNow ($49 or more a month on Tidio against $295 on LiveHelpNow), before AI. Sellio Mini, at $45 for the workspace, is $4 under Tidio. Tidio and LiveHelpNow both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor LiveHelpNow includes Telegram outright. Below, a third option for a team of two to ten that wants what Tidio and LiveHelpNow sell here at one price.

At a glanceTidioTidioLiveHelpNowLiveHelpNow
Built aroundThe chat widget and Lyro · billed by conversations, not seatsChat and a knowledge base · tickets on the middle plan
Entry plan$24.17/mo · Starter: 100 conversations$39/agent/mo · Essential
Chat in the priceFrom $49.17/mo · Growth: 250+ conversations$39/agent/mo · chat on every plan
AI agentLyro from $32.50/mo · 50 conversationsFrom $99/mo · Knowledge AI; conversational AI from $499
Copilot for agentsIncluded · reply assistantIncluded · AI Agent Assist
Free planYes · 50 conversations a monthNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. LiveHelpNow has no ticket queue either.

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $295 on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. LiveHelpNow meters AI (from $99/mo) above the seats as well.

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. email, WhatsApp and Instagram are here and not on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. Tidio adds email, WhatsApp and Instagram, which LiveHelpNow lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. LiveHelpNow is a help desk and live chat instead.

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. LiveHelpNow is a day.

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. Tidio is an hour.

Sources: Tidio pricing · LiveHelpNow pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it

Pricing references: Tidio pricing page (recorded 2026-09-06); LiveHelpNow pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, LiveHelpNow and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioLiveHelpNowLiveHelpNowSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per agent; AI in monthly packs
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Professional and up
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Social channels
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Knowledge AI and conversational AI
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
From $99 a month in packs
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Professional and up
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Automations by plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Dashboards on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $246 a month less than on LiveHelpNow ($49 against $295), before AI.
  • You need email, WhatsApp and Instagram in the price, which LiveHelpNow does not include outright.

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • Time to the first reply is a day here and an hour on Tidio.
  • Its pricing model suits you better than Tidio's: per agent per month; AI sold in monthly packs of answers or conversations.

The third option: Sellio

  • You are two to ten people on Tidio or LiveHelpNow who answer chat, messaging and email, and want to compare workspace pricing with $49 or more a month on Tidio against $295 on LiveHelpNow for five people.
  • You want the AI bill known before the month starts: Tidio meters AI (Lyro from $32.50/mo) above the seats, LiveHelpNow meters AI (from $99/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and tickets raised from a chat, which neither Tidio nor LiveHelpNow includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $250 less than LiveHelpNow for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $495 under LiveHelpNow.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Only Tidio has a free plan (50 conversations a month); LiveHelpNow offers no trial. Tidio and LiveHelpNow both include website chat in the price; only Tidio has email, WhatsApp and Instagram. Neither Tidio nor LiveHelpNow includes Telegram outright. Tidio (Lyro from $32.50/mo) and LiveHelpNow (from $99/mo) both meter AI above the seats. Neither Tidio nor LiveHelpNow has a ticket queue, and only Tidio ships desktop apps. Tidio is an hour; LiveHelpNow is a day.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Beside Tidio's Lyro from $32.50/mo and LiveHelpNow's from $99/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    LiveHelpNowLiveHelpNow · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs LiveHelpNow: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; LiveHelpNow is a help desk and live chat built around chat and a knowledge base.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); LiveHelpNow $39/agent/mo (Essential).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); LiveHelpNow $39/agent/mo (chat on every plan).
  • Sellio's inbox: Telegram, which neither Tidio nor LiveHelpNow has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Tidio and LiveHelpNow on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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